Reviews

Dear *****,

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you have experienced with our service. We understand how frustrating it can be when expectations are not met.

We would like to address your concerns as follows:

Coupons: We apologize if there was any confusion regarding the use of coupons. We will review our policies to ensure clarity and prevent such issues in the future. As it appears your items are 3rd party items which are excluded from promotions.

Order Cancellation: We regret that your request to cancel the order was not handled to your satisfaction. Your order is already in process, once the order is pulled for processing the order cannot be modified or cancelled. 

Shipping and Tax Fees: We understand your concern about being charged for shipping and tax fees. We will review your case and see if we can offer a resolution.

Please contact our customer service team at ************** so we can assist you further and resolve this issue promptly.

Thank you for your patience and understanding.

Best regards,

Dear Mr. **************** apologize for any inconvenience you may have experienced. You can cancel your membership either online or by contacting Fullbeauty Member Rewards Customer Service.

To cancel online:

1. Sign in to your account using this link: **************************************************************************************.
2. Once signed in, click on "Account" from the main menu.
3. Select "Cancel Membership" from the drop-down menu.
4.Follow the instructions provided to finalize your cancellation request.

To cancel by phone:

*Call our 24/7 customer service line at **************.

To cancel by email:

*Email your request to **********************************************************************************************.

*Alternatively, you can submit your request online.

If you cancel your membership, you will continue to have access to member benefits until the end of the current monthly term. After cancellation, if you have at least $5 in savings, you will receive a gift code by mail or email. If you have less than $5 in savings, you will receive a check in the mail.

We appreciate your feedback and are committed to improving our services. 

Dear *** *********,

Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced regarding your order.

We understand that you ordered an outfit for your father-in-law, and it has been nearly a year without receiving the item. We regret to inform you that our policy requires notification within 60 days of the order to process a non-receipt claim.

We value your feedback and are committed to improving our service.  

Regards,

Dear *** **********,

We sincerely apologize for the inconvenience you have experienced with your recent order. We understand how frustrating it can be when a package does not arrive as expected.

Our records indicate that your order, which included two pairs of pants, was shipped on October 9th. According to our policy, we ask customers to allow ********************************************************************************************** frustration this may have caused.

We have been in contact with ***** regarding the status of your package, which was last tracked in ********, **. We understand that you have also reached out to them without resolution. We are committed to resolving this issue promptly and will continue to follow up with ***** on your behalf.

In the meantime, we have processed your refund request on 10/30/24. You should see the refund reflected in your account shortly. We apologize for the delay and any inconvenience this has caused.

We value your feedback and are working to improve our service to prevent such issues in the future. Thank you for your patience and understanding.

Sincerely,

Dear Megan Withers,

Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced with our online payment process. We understand how frustrating it can be to see a discrepancy between the checkout total and the final receipt.

To address this matter, we would like to investigate the issue further. Could you please contact and provide us with your order number and any relevant details? This will help us identify the problem and ensure it does not happen again in the future.

We appreciate your patience and understanding. Your feedback is valuable to us, and we are committed to improving our services. If you have any other concerns, please do not hesitate to contact our customer support team at 1-800-477-7030.

Thank you for giving us another chance to serve you better.

Best regards,