Contractor Referral
AngiHeadquarters
Find BBB Accredited Businesses in Contractor Referral.
Complaints
Current Alerts For This Business
BBB files indicate that this company may have a pattern of complaint. Specifically, consumers allege the business
• Provides leads that are false, outdated, and/or have invalid contact information
• Fails to clearly and conspicuously disclose contractual terms and details of services
• Becomes difficult to reach and/or fails to respond in a timely manner when consumers wish to inquire about issues pertaining to refunds, contractual agreements, services, and/or lead quality
• Suggests “Pros” who provide shoddy work and/or unreliable service
• Applies unexpected charges for services and subscriptions
On February 2, 2023, BBB requested that the business respond to the alleged pattern. On April 28, 2023, Angi responded to BBB’s requests:
"Angi denies that any of the individual cases amount to a pattern of complaints. The vast majority of our customers do not experience these issues, as these claims represent only .003% of total projects requested.”
The following is a summary of Angi’s response to each allegation:
Provides leads that are false, outdated, and/or have invalid contact information:
“We deny that this is a pattern of complaint given these claims represent less than 0.0009% of projects requested/leads.
Because we value the integrity of our platform and our relationship with Pros, we have invested millions of dollars in technology to filter out potentially invalid service requests to ensure that only robust, valid, and high quality leads are provided to Pros. This year, we have increased our investment in this area substantially. We have implemented screening processes that evaluate incoming service requests across multiple criteria, and only those service requests that pass through the various filters will be matched to Pros. We are continually updating these screening processes to improve the quality of our leads. In addition, if we learn that any spam leads got through our filtering system and were matched to Pros, we will proactively provide lead credits to the Pros who received such leads.”
Fails to clearly and conspicuously disclose contractual terms and details of services:
“We deny that this is a pattern of complaint as we clearly present terms and conditions to all users, Pros, and homeowners, who use our services. According to our data, any complaints represent a negligible percentage of claims.
As part of our enrollment process, we require Pros, before joining the network, to review and affirmatively agree not only to our terms and conditions, but also our ‘Agreement to Key Terms,’ which, as the title suggests clearly and conspicuously addresses questions relating to key terms that govern the contract and relationship between us and the Pro. This affirmative step, which goes above and beyond the standard process of accepting terms and conditions, helps clarify the details of our service and how Pros can be successful on our platform.”
Becomes difficult to reach and/or fails to respond in a timely manner when consumers wish to inquire about issues pertaining to refunds, contractual agreements, services, and/or lead quality:
“We offer robust customer care hours across chat, phone and email and are proud to boast wait times less than the industry average. This is clearly not a pattern as it represents less than 0.0003% of projects requested.
Our customer care team is available at minimum Monday - Friday from 8-8 ET via chat, email and phone and over the weekends we have care teams staffing phone, chat and email to ensure rapid response. Our average response time for chat is less than 120 seconds and on average under two minutes by phone. These wait times are not only in line with industry best practices, but in many instances, beating industry averages. Customers have access to multiple channels (phone, chat, and email) for assistance so that we can best serve them on their preferred channel of communication…We are continually working to ensure we have the right staffing to help both homeowners and Pros with any issues, questions or help they might need.”
Suggests “Pros” who provide shoddy work and/or unreliable service:
“Millions of people come to Angi every year and find quality Pros to do their work. Of the millions of projects 0.0006% result in an issue with the quality of workmanship. We are proud of our over 99% happiness rate and deny that there is any pattern of complaints relating to the quality of work.
Only Certified Pros and other Angi-approved Pros are featured with premier placement and badging on the directory or through matching. We also have a robust monitoring process in place to identify any negative trends with Pros. This added measure helps us ensure a level of quality. We not only have reliable customer care support available all days of the week, we have processes in place to assist. These include our Complaint Resolution Process and the Happiness Guarantee.”
Applies unexpected charges for services and subscriptions:
“0.001% of total project requests/leads resulted in a complaint of this nature. This is not a pattern of complaint.
All customers and Pros must review and agree to relevant Terms of Use prior to using our services. The Terms clearly state expectations for any subscriptions, memberships, and fixed price service bookings. If customers or Pros have questions, they can reach our care teams for assistance. Additionally, an automatic membership renewal email is sent to homeowners 30-60 days in advance to give them necessary time to review their subscription details and decide if they would like to cancel. We also send Pros notices 30-60 days in advance of their renewal to afford them the opportunity to review and determine if they want to continue their contract. Lastly, efforts, including improved user experience for Pros as well as machine learning-based matching, are being made to support service professionals in managing their spending to stay within their allocated budget and avoid overspending.”
As of June 13, 2023, BBB will continue to monitor the alleged pattern of complaint.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/11/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I booked a service a pro came out in December and said they couldn't do the requested work. The charge had already been processed through Affirm. The day of the issue I was told it would not go through and would clear. It did not and has not cleared from my account since then. I also reached out to Affirm to confirm it was not completed and they said it still needed to be removed on Angi's end. I have made the request through Angi chat and the support email and it was not resolved. I reached out again today to get it removed and was told the same thing it had to go through the financial team and I cannot talk to the directly and the agent refused to connect me to a supervisor but would have one call back in ***** hours, after months of waiting for this to be resolved. On top of this they also sold my information to multiple companies and told them I needed gutter work, which I do not. So for months I have received multiple calls from different business about "my request" which I never made. They confirmed the request was from Angi. I have already reached out multiple times and left reviews about this issue as well.
Business response
02/13/2025
We appreciate ******** concerns, and we're so sorry to hear that she's continued to show a pending charge for her cancelled service. On February 12th our Finance team did remove the pending charge, and she will not receiving any further notifications. If she does have any questions, or additional concerns we do ask that she contact our ************* team directly.Customer response
02/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
****** *******
Initial Complaint
02/09/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
12/12/2024: ******************************************* install services via my *********** acct. 12/15/2024: 6:00 PM/EST. Angi installer shows up to install a 65 in TV, by hisself.1/8/2025: 3:20 pm, while sitting in the living room, I heard a crackling sound, the noise was the left side of the ********** seperating from the wall. 1/8/2025: @3:26 pm contacted ******* customer service to report the problem, advised I needed to contact Angi customer service. 1/8/2025: @ 3:37 pm, contacted Angi customer service and reported the problem. I was transfered to the Angi-Walmart section and spoke to the representative who took my concerns. I was advised that the technician can return the following day (1/9/2025) to remove the TV. I voiced my concerns regarding the delay and noted that I needed the TV removed from the wall immediately to prevent additonal damages, and or injury should it have falled completely from the wall. 1/8/2025: @ 4:15 pm, made contact with the installer and advised my concerns of the TV seperating from the wall. The installer returned 1/8/2025 @ approx 6:00pm to remove the TV and the mount from the wall. He attempted to remount the TV and began drilling additional holes in the wall, searching for the support stud behind the wall. When asked why this has happened, he stated that the top left s**** missed the support stud, and the bottom left s**** was drilled in at an angle to reach the stud. 1/8/2025: @ 8:14pm received email from Angi requesting info regarding ownership of items damaged, and a claims form to fill out. 1/9/2025: Submitted requested info including a professional estimate for damages to be fixed. 2/9/2025: Called Angi to inquire about the claims submitted and sent followup email.2/9/2025: Received email from Angi stating my claim was denied since the damages was not reported within ********************** closing, I could not report the problem as it did not occur until 1/8/2025 at which time ******************************** was immediately contacted.Business response
02/13/2025
We regret that ***** has not had a positive experience with our claims team and her project overall. We sincerely apologize for the issues she encountered with the installation of her TV wall mount.
Since receiving her complaint, we are conducting a comprehensive review of the situation and will follow up with ***** directly regarding our final assessment of the events that have transpired. We appreciate her bringing this matter to our attention once again, as it allows us to improve our services. We are committed to addressing ******* concerns and ensuring a satisfactory resolution.Customer response
02/14/2025
Better Business Bureau:
First, I am terribly sorry we had to meet under these circumstances. I will like to thank you all for your timely assistance into this matter. I have enclosed the Businesses response to my complaint for your record. I have also submitted to the business the information needed to process the payment and finalize my concerns. Again, thank you so much for helping me.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Have an amazing day.
Regards,
***** *******
Initial Complaint
02/07/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Made repeated phone calls requesting receipts for 2024 for tax purposes. Been "forwarded request" to accounting and never heard from again. Emailed account representative repeatedly with no answer.Business response
02/11/2025
We appreciate **** reaching out and sincerely apologize for the difficulty retrieving the information he requested. We were able to get in touch with our Accounting Team and have emailed **** directly with the attached info he requested. He is welcome to reach back out to us if he needs any additional assistance and we're happy to help.Customer response
02/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and received the comprehensive spending documentation attached in an email from Angi.
Thank you,
**** Cernau
Initial Complaint
02/05/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We agreed to use Angi for leads and had many phone calls with our *** to ensure they would provide as promised before signing a contract. We were assured over and over that we would get viable leads, that our market wasn't saturated with handymen (which it is 1000% over saturated with, they should have never even accepted us), that handyman leads would only come to us so we weren't bidding against 10 other handymen in our area and that we were being set up for success. This quickly fell apart after we signed the contract because immediately, the app wasn't working properly and we were told it was "being looked into". It was never fixed so we worked around it. Secondly, we were up against a handyman in our area with over 500 5 star reviews that was also getting the same leads we were, among others finding out that leads were not in fact exclusive. When I tried to discuss this with our ***, we were told that there were enough leads that it wouldn't matter which was not true at all. We paid for many months only to realize that we were paying more to Angi than we were making from the leads they were providing keeping us in the red each month. With the technology issues, too many handymen in our area, and it costing us money, we decided stop paying them since we couldn't get any answers from them that fixed any of the problems we were having with them. Once I stopped paying, guess what?? I heard from them. It did take many months but they did eventually reach out. I offered to pay $250 to close out our account that they declined to take. Now they are threatening to send us to collections.... the whole thing has been very predatory. Provide leads I am paying for or stop taking my money.Business response
02/10/2025
We're so sorry to hear that ********* experience had been anything but positive, and that there were any technical concerns that had prevented him from utilizing our service fully. We had not seen the technical concerns with any other service professional, and we did work to ensure that our team that oversees the technical complaints was getting the proper information to appropriately assist. We did call seven times to help with these concerns. The first two time's ******* did answer but stated that he did not have time and would follow up. The subsequent five calls were not answered. We did leave voicemails but did not receive any follow up calls. As we had not heard back from him it was assumed that the concerns had been resolved. We then received a notice of non-payment on October 28th. Between October 29th and December 20th we did attempt to contact ******* ************************************************ returned calls. His account has been cancelled as of December 23rd for non-payment. We are always happy to help, but we cannot assist properly if we cannot speak directly regarding the concerns. Given that we have attempted to resolve his initial complaints and received no return contact his early termination fee, and any past due balances, will remain in place. If he does have any questions we do ask that he call our *************** directly for assistance.Customer response
02/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Our attempts to contact and resolve the issues went unanswered so we cancelled the credit card that they were auto withdrawing from. The concerns were raised many times and never resolved so why would we keep making contact and getting no where and continue to pay? This is a very predatory business model. None of our concerns were ever resolved from the poor app to the sharing leads with many many other handymen in our area when we were told that would not be happening. Angi was very responsive during the "sale" phase of our relationship but as soon as they started getting our money, that quickly ended. Yes they reached out 15 times to collect more money but we never heard from them regarding the actual issues we were having. I would have been happy to pay if we were getting what was promised. Why would we quit paying if it was working? We are still in the handyman business getting leads from other sources. If it worked like it was supposed to, we would happily take their leads and pay for them.
[Provide details of why you are not satisfied with this resolution.]
Regards,
******* ********Business response
02/12/2025
We do appreciate the additional information ******* has provided, however as we had previously stated we did attempt to contact him seven times to resolve. Two times we were told he did not have time to speak, and the other five calls went unanswered. Given that we received no response to these attempts it was assumed the problem had been resolved. We cannot help if our calls are not returned. ******* ultimately made the decision to dispute the charges leading to his account being cancelled, and billed appropriately. We did work in good faith trying to contact him, but were not given the information, or time necessary to assist in resolving his concerns around a product through our app. As stated before his early termination fee, and any past due balances, will remain in place. If he does have any questions we do ask that he call our *************** directly for assistance.Customer response
02/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
******* ********Initial Complaint
02/03/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
I never signed up or created an account or posted a job and now contractors are calling me about a job that I never postedBusiness response
02/04/2025
We appreciate ********* bringing this to our attention, and we're so sorry to hear that she's received any unwanted call or texts regarding a home project. After reviewing the account it does appear that someone else from her household had created a project on our site without her knowledge. We have seen this happen in some rare instances, and we do apologize for any inconvenience. We have verified the project has been closed, and we have placed her phone number on our "Do Not Call" list. If she does have any additional questions we do ask that she call our *********** team directly for assistance.Initial Complaint
02/03/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I contracted through Angie to do a minor roof repair. They quoted me 3.5 hours for around $500 dollars. The contractor was supposed to come on 1/20 from 8-11. The contractor never contacted me so I reached out to confirm and was told he would not arrive till 11am. I changed my work schedule to accommodate. He then texted that he would not come till 1pm and I said we would have to reschedule because I had to go to work. The appointment was rescheduled for 1/25 at 10am. The contractor never showed and I contacted Angi was was told that I would be credited $10 and the appt was reschedule AGAIN for 1/27 at 10am. I was also sent an emails saying that the repair would be Free Of Charge because of the multiple delays and inconvenience to me. HOWEVER, unbeknownst to me, I had been charged $515.89 on 1/25 when no work had been done. On 1/27 the contractor showed up, basically said the job was too difficult for him to complete but he could do a quick fix. He then left to pick up some materials he needed. He finished the job by 10:50am. Given he spent at least 20 mins going to get materials that means the total amount of labor was about 30 minutes. I then checked my bank account and realized that I had been charged $515.89 on 1/25. I reached out to customer service and they refunded me $203. So to be clear, they made me miss work, did not even complete the job I had asked for and charged me over $300 for less than 1 hour of work. I cancelled my membership, which they would not refund me. I would like that to be refunded and also to be refunded another $200 since I feel that $100 for less than 1 hour of labor is fair.Business response
02/05/2025
We appreciate ******* bringing this matter to our attention and sincerely apologize that she did not have a more positive experience with our platform. As requested, we have issued a refund today for an extra $200 off the booking fee, and a refund for the $29.99 membership fee. ******* should expect to see these refunds posted to her bank account within 3-5 business days and is welcome to reach back out if there is anything else we can assist with.Initial Complaint
02/03/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I subscribe my company to get leads but all leads are fake and fraude, this company is a lier Angi leads is a total scam. I signed up after being told many many lies. The "leads" that were sent to me were either bots or people that had never requested my services whatsoever.... Some people never even responded to me.... After I tried to cancel they told me I need to pay 35% of my total contract is more than $4000 I want some help to get out of this scam companyBusiness response
02/05/2025
We recently had a productive conversation with *****, which allowed us to gain a better understanding of his concerns and address them effectively. During our discussion, we reviewed the account, clarified billing and product offerings, modified the coverage area, and moved forward with our business relationship. We are currently awaiting a follow-up from ***** with additional documentation for his account, as this will help him achieve success with the Angi Network. We are grateful for the opportunity to resolve this issue and look forward to continuing our work with *****.Initial Complaint
01/31/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Angi called today and reported we received a negative review on their platform. I informed them the contact email of person in charge of this type of marketing calls and he rudely insinuated as to why i am answering phone if i cannot assist with is negative review. I responded that i answer regular phone calls and the contact information provided was the best way to receive any information in regards to their platform. he again rudely stated, they will then let the review sit at the very top of our account. we had used ********************** many years ago but did not like the transition changes where the cost for advertising with them became exorbitant and have not used them since. if he really cared about his platform growth, he would have said thank you to contact information and ended the call amicably but this goes to show anyone looking to work with Angi that once you stop paying their prices, the bait and switch tactics and insults are their highest priority.Business response
02/07/2025
We sincerely apologize for ******* experience and appreciate her bringing this to our attention. This is not the level of service we would expect for her to have with any of our representatives. We have brought this matter to the attention of the management team of the representative she spoke with so the interaction can be reviewed and addressed accordingly.
******* business profile has a 4.5 star rating with Angi with 323 verified reviews. Unfortunately, the most recent review she received is a negative one, and is at the top of her review list by default since it is the most recent review. If ***** would like to dispute the negative review or does not have a record of the customer who left the review, she is welcome to call our *************** at ************ to dispute the review. She can also obtain more reviews from recent customers by providing them with her profile review link: ***********************************************************************.Initial Complaint
01/31/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
I was charged ***** plus tax through ******* who contracts with Angi. I paid to have a huffy bicycle put together for my grandson. I purchased the bicycle online at ******* and also added the charge for assembly through Angi. I ordered the bicycle online Friday and Picked it up on Saturday. The birthday party was on Sunday which is when I gave my grandson the bicycle. On Monday I received a call from someone with Angi looking to assemble a bicycle for me and he said the address he had kept sending him to ******** In essence what happened is ******* pulled the assembled bicycle off the rack and that is what we picked up. There was no assembly by Angi. ******* contracts with Angi but ******* says they cant refund the money. They have contacted Angi but said that we have to contact Angi. We have made multiple calls to Angi and keep getting the run around and hung up on. This is beyond ridiculous and its a total waste of my time to have to try and track down a refund for ***** for a service i never received. I would NEVER recommend Angi and will never use them again. Please help me get my refund.Business response
02/03/2025
We appreciate ******** concerns, and we're so sorry to hear that she's been billed for a service that was not necessary. We also apologize for any difficulties receiving her refund. We did speak with ******* however they were unable to confirm certain personal information and we did request a call from ****** directly. We did speak to her on January 31st and her refund request was submitted, and approved, at that time. She can expect to see a full refund back to her original form of payment within 5 - 7 business days, depending on her card provider. If she has not seen the transaction on her account after this time we do ask that she call our ************* team directly for assistance.Initial Complaint
01/31/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
I am writing to formally express my dissatisfaction with a recent experience involving one of Angis sales representatives. The representative reached out to me, claiming that my small business was being transitioned to a "new system" that all contractors were being moved to. The way he framed the conversation made it seem like this was a required update rather than a separate ********** no point did he clearly state that this was an entirely new product or that I would be charged for an additional service. His approach was misleading, and he failed to fully explain what he was setting up. I only later realized that I had been signed up for something I did not knowingly agree to.This kind of deceptive sales practice is unacceptable. I request immediate clarification on this matter, as well as a resolution, whether that be a refund or a cancellation of the unauthorized service.Business response
02/07/2025
We regret the frustration ****** has recently experienced with our service. After conducting a thorough review of his account, we followed up with him to clarify the situation. We have addressed the issue by closing the incorrect account that was opened and have waived any outstanding balance. We appreciate ****** bringing this matter to our attention and are grateful for his continued engagement with the Angi Network.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.