Reviews

The ***** dollar special outlined several pre-service items or who only some were taken care w. Before my service call all un complete need to be completed. With s price of over ***** dollars none thing should be left undone.

I recently had Pristine Plumbing out for a plumbing issue at my home, and I must say, my experience was nothing short of exceptional.From the moment I contacted Pristine, I was impressed by their professionalism and dedication to customer **********************. The person who answered the phone was polite and attentive, and they were able to schedule an appointment for me promptly, taking into consideration my busy schedule.On the day of the appointment, the plumber ******* arrived right on time, which was a refreshing change from my past experiences with other companies. Not only was he punctual, but he was also courteous and respectful of my home. He took the time to listen to my concerns and thoroughly assess the issue before explaining the proposed solution to me in terms that I could understand.Throughout the repair process, ******* worked efficiently and effectively, using high-quality tools and materials to ensure a job well done. He was meticulous in his work, paying attention to every detail to ensure that the problem was resolved correctly the first time.What truly sets Pristine Plumbing apart, however, is their commitment to customer satisfaction. After completing the repair, ******* took the time to walk me through what he had done and provided me with helpful tips to prevent similar issues in the future. He also made sure to clean up any mess that was made during the repair, leaving my home in better condition than he found it.Overall, I couldn't be happier with the service I received from Pristine Plumbing. Their professionalism, expertise, and dedication to customer satisfaction have earned them a customer for life. I would not hesitate to recommend Pristine Plumbing to anyone in need of plumbing services.

I hired Pristine to fix a gas leak on my stove. I was notified ahead of their arrival that I would be charged $69 for the service fee but it would roll into the cost of repairs, if made. I agreed to this. The tech was kind and knowledgeable but did not make us aware that conducting a "gas leak test" would cost $250. The test was using **** dish soap and water to check for bubbles on the gas lines. This technique can be found on ******** He told us that the stove itself is faulty and we should contact the company we bought it from. He did not make any repairs and we were charged $250. I spoke to the manager and he informed me I was charged that amount because the technician has 35 years of experience and took notes. I told him that was unacceptable and he insisted it was a fair price for fixing nothing and performing a test we could have done ourselves. I am very disappointed and frustrated after this ridiculous experience.

They showed up with 30 min of speaking with them on the phone and after taking a look the plumber said he'd better work up a quote for me. I was on a tight deadline because I had AirBnb guests arriving that day but he spent over 30 min tapping away at his phone to work up my quote. This was a simple job, it should not take over 30 min for him to work up the quote. When he was finished he showed me his phone so I could see my options - there were SIX different quotes ranging from $793 to $1,357! Upon further review later, I still cannot tell the difference between these quotes, they all seem to result in the same conclusion - a fixed leak. What could I possibly gain by spending $550? The repair itself took him just over an hour to complete so even at the lowest quote of $793 that I paid I feel like I was COMPLETELY ripped off and taken advantage of. But I was stuck because I had guests coming and he knew that.