Complaints

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello I would like to file a complaint. My neighbor has been having your company redo the outside of his house however the contractors that you guys hire to worm for you have been tearing up my yard and dumping f**** an urine in my yard that I have little kids playing in. I have video of this and have seen with my own eyes it being done. The Hispanic gentle men won't listen to me and won't stay out of my yard. I am making an offical complaint with your company and would like to speak with someone on how this situation is going to be rectified. Please respond within 48 hours of this message sent on 05/01/2024 @ 517 pm.

  

  Business response

  05/15/2024

  ******, 

  Thank you for reaching out about the issues you had. It looks like ***** reached out to you to try and resolve everything. If that didn't happen or didn't meet your satisfaction please let us know. We want to make sure that you are taken care of. Have a good day. 

• Initial Complaint

  03/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In January I called to get an estimate to repair my roof, to include gutters and facia. They were very prompt with my call and sent someone out to inspect the roof and repairs requested on February 5th, 2024. On February 9th, 2024 Amos Exteriors sent me an email estimate which I reviewed and approved. After multiple calls and texts I finally got them to answer my calls and sent a representative out to sign the contract and accept 1/2 payment - Deposit of $1,682.00 which was paid via Check #****. That check was cashed by Amos Exteriors on March 12, 2024. I was told by the representative that the work would be scheduled within the next two weeks. After multiple calls and texts to find out when the work would be scheduled (This process took almost 4 weeks of being told "we will get you on the schedule, we will call you, etc.) I finally called the corporate office to find out what was actually going on. Finally on Tuesday, March 26th, 2024 when calling the corporate office once again, the representative told me over the phone that "they could not do the work for the amount that was agreed upon". This was after the estimate was approved, this was after the contract was signed by myself and Amos Exteriors and after they had received payment for the work to be completed. I told them I was frustrated and disappointed and they said they were sorry and would be issuing a refund immediately. After talking with several representatives that promised that the refund would be made this week, Today March 29th, 2024 they stopped taking my calls and no refund has been made.

  

  Business response

  04/08/2024

  *****,

  I apologize for the issues you experienced. We did issue you a refund check on 3-29-24 as you requested. Please let us know if that wasn't received.

• Initial Complaint

  01/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On or about October 28 I received an insurance settlement for a new roof that included new gutters. I entered into a contract with a representative of Amos Exteriors for the replacement of *******. The initial contract included depreciation proceeds that i was projected to receive. After i complained that this wasnt fair, a new contract was written for the amount of the first insurance check plus my $1000 deductible. He left off the gutters but took the insurance proceeds that included the cost of gutters. While this may or may not involve insurance fraud, it is a shady business practice that should be revealed to consumers before entering into a contract with this company.

  

  Business response

  02/16/2024

  Our Sales Manager **** met with *********************** on February 6th - ************************* made a clerical error in depreciation that was owed to *************** - He called and spoke to *********************** at the insurance company and cleared up issue over the phone and followed up with email to show him the math.
  
  ****** has committed to paying customer what is owed and *********************** has agreed to telling BBB **** is a great and outstanding company. He also left us a five star ****** review.

  Please let me know if you need anything else. 

  Customer response

  02/16/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  10/03/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Two years ago we had Amos Exteriors repair our roof. Our ******************** paid the claims promptly to ************, which were contracted with ****. **** was in no hurry to do their part of the work. Finally after almost a year we had a new roof, and we thought we were done with ****. Then several months ago (TWO years later after our last communication with ****) we received a call from an **** representative stating that they were reviewing the account, that there was a balance for the work completed, and that they needed us to sign off on some checks from the insurance company. We were so confused as to what was going on. We had already signed over the insurance checks TWO YEARS PRIOR at the time of service, so we asked for a breakdown on the numbers and a further explanation as to what was going on. They said they would get back with us with those details. We heard NOTHING more from them and received ZERO communication after this.Fast forward several months to last week, when we received a letter from an attorney stating that they were reaching out on behalf of **** regarding a balance owed of $7,604, which needed to be paid within 30 days.My husband and I were utterly floored. Initially we were concerned it was a scam of some sort, so we attempted to reach out to ****. After not receiving a call back by the end of business that day we called again only to be given a phone of an attorney.That is where we currently stand today. They have proof of the three checks they paid out, being cashed by ************/**** for the work that was completed. The billing is incorrect and **** will not communicate. We are now just trying to get an explanation from ****, but have been unable to speak with anyone over the last couple days that can give us details as to what is going on. This is a high priority! Thank you for your help.

  Customer response

  10/06/2023

  Resolution has been met with ****.  This complaint can be closed.

• Initial Complaint

  04/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  No Communication: Silence, even when specifically requested.Around August 17th a request for an estimate was submitted to ****, for siding on a ranch home.Took a couple of weeks to solidify a date/time for the estimate. Then an additional week + for the estimate to actually appear in written form. Was briefly notified of an approximate time of delivery of service between 4-6 weeks from time of estimate for completion of work. Then, that date changed to 6-8 weeks, (which would have been November - early December 2021). Even into December, there was no invoice delivered as requested, to see that the products were ordered for this project. The house was full defaced and ready for the new ****** Board siding. **** was not. Increased heating costs over Winter months were paid, since there was air coming through the front door/opening in front of defaced house. December 9th, 2021, was the last communication from ****, only because there were messages left of the status of the project. The 6-8 weeks passed and now into the now 8 months of no completion of the project. (March 2022).On March 19th, 2022, reached out to **** again to obtain an update. Nothing was known. Then, all of a sudden the ****** Board order magically appeared. Now because there was a complaint and request for a refund and speak to the owner ***************, it is a rush to complete the project. The purpose for this complaint; no call from Owner, No refunded monies, and no further calls past March 22nd to rectify this project. Company cannot be trusted. No communication since December 9th, 2021.Resolution: full refund so may hire another company and complete my house project. A company that is willing to complete even a smaller project. Most of all that will communicate with a customer.People involved were: *******************-salesman, *********** of *******************, ***** - scheduler, *********-receptionist, **** Danbaum - project manager, *************** - owner.

  

  Business response

  05/02/2022

  We have been trying to reach you to resolve the issues with your project. We have the ****** Board here at our office and are able to deliver it when your schedule allows. We can then issue you a refund check for the remainder of the project. You can reach out to us as your schedule allows at ************ or I believe ****** has left you his cell phone number which you can call at any time. Thank you. 

  Customer response

  05/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  There has been no communication other than via texting.  I have tried to call I have tried to call I have heard nothing back from the owner.

   In fact I told them Monday night I didn't want to hear anymore from him by text they could pick up the phone and call me set a time and the owner needs to reach out. I've heard nothing.

   

   I want a full refund so I can go somewhere else that someone's gonna appreciate my business.

   And do the right thing.

   

  Respectfully,
  

  
  
  ~******~

  
  
  

  
  

  

  Business response

  05/31/2022

  We have been in contact with ******. ***************, owner, spoke with her on the phone on May 25 at length. Per this discussion we agreed to let her out of her contract as long as the materials for her project we special ordered were paid for. After this call ****** and Rob exchanged emails to coordinate ****** getting the materials she paid for. We offered to have these delivered, but ****** would like to pick them up at our office. This solution works as well and we will have a manager on site the time of the pick up to make sure everything is loaded correctly and that ****** is satisfied with the materials. At this time we are working on coordinating the pick up with her. 

  Customer response

  06/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

   

  The business has again negated communication in a timely manner.
  
  
  There was a 48 hour window of turnaround for communication; all paperwork in regards to measurements, inventory,  and exactly how this would all take place.
  
  
  
  
  They failed again.

   
  
  Regards,
  
  ***************************************

  
  

• Initial Complaint

  02/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My partner ******* and I started talking to **** around 07/15/2021 after a storm with orange-sized hail. ***************** was our salesperson and we had such a great experience with him, we went for it. They said they work things out with our insurance company and that full roof replacement including decking and upgraded ventilation as well as total gutter and facia replacement were what we agreed upon - knowing most of this work was out of our pockets and not covered by insurance. Received Agreement on 09/01/21 after I procured financing for the amount that was not covered by insurance (around $15K). After placing 50% down, they completed the roofing during the second week of September after rainy weather stalled their work. Once the roof crew was done, we noticed that the venting didnt look fully installed, they dented the already-failing gutter in front of our 3rd bedroom window, and crushed some of our bushes next to the house. Then, they left their decking and other roofing materials without taking them away. To date its all still in the driveway. They never returned after SEVERAL attempts to contact them via text, email, and finally the owner of the company, ***************** - who wont even return our calls anymore and when he did talk with *******, he talked down to her and was VERY condescending. The weather has not been reliable through fall and winter, but there is no excuse for making us hang on this long - especially when the leaky gutters could be ruining our siding and insulation. I have attached the agreement and a few photos in hopes that they will get this job done and right. We cannot prove this, but we also feel like they would have shown us more respect if we were a heterosexual couple. Its just the way we feel because our heterosexual neighbors who had **** work for them had no problems.

  

  Business response

  03/04/2022

  Alison,

  I apologize for the issues that happened on your project. That is not the experience we want any of our Home owners to have when they do business with us. Our team came out and finished your project yesterday and made sure everything was corrected. If you still have anything that you don't feel was addressed properly please feel free to give us a call and let us know. We want to make sure you are satisfied with the resolution. We have left a couple of messages to update you on everything we have completed. Thank you. 

  Customer response

  03/11/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me just so I can be over and done with them. My concerns were never addressed by them nor my request for monetary discount due to the extended delay in their completion. 

  Payment for the remaining amount due is being sent today and paid to Amos Exteriors, *********************************************************************************; from my bank. They estimate a 5 business day delivery window.
  
  I have asked them to remove me from any and all of Amos Exteriors's contact lists as I will not be doing business with Amos Exteriors in the future. The service I experienced was horrible and not befit of an A-rated BBB company. The communication lines were assumed, commanded, and dictated from **** to me through my entire relationship with the company with no respect for my concerns, schedule, and timeframe. I work from home and had meetings while they worked on my roof. That was an insult to my clients and is frowned upon by my company.

  I appreciate **** addressing my BBB complaint with instant action, but find it deplorable that it took instigation from BBB for **** to finally finish my job nearly 6 months later.  I will never understand why countless emails, texts, and calls from my household to the company and ************ himself were not met with respect nor action.

  I do not feel like I received my money's worth in the end and, while I think I should have been provided a monetary discount for delays in work and poor customer service, will suggest others in my realm of influence find a different company to work with, should they require similar services.
  

  Regards,
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩