Storage Units
Storage of AmericaHeadquarters
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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This past June 2023 I went into this business to get rates in regards to a storage unit at this location. At the time I was quoted $100 per month plus $10 per month for insurance for the unit. The price that was quoted was within my budget and I agreed to open a unit. Not at no point during the transaction was I advised that this unit price would receive an almost 60% increase after 4 months of having the unit. On November 1st this company tried to charge my automated payment for $160 when I only agreed to an automatic payment of $100 per month. I reached out to the local office about the increase and they stated that they informed me via regular mail in September of 2023 about the increase. I advised *** never received anything about the increase via mail or email where I signed up for all correspondence to be electronically sent. I advised if I was aware of the increase I wouldve removed my items from the storage as that increase is not in my budget. The business rudely blatantly disregarded the fact that *** never received this notice. I contacted the corporate office to attempt to work out a deal where my price could return or I could remove my items from the unit and nothing. This company is dropping surprise increase on me in an attempt to sale off my items and make a profit and invoke financial strain and stress to me.Business response
12/11/2023
Dear BBB,
After the first complaint, we reversed her rent increase.
We have tried to contact her over the past month, and she has not replied.
On September 28th Moesha was emailed and mailed a rent increase letter.
On November 3rd she contacted the local office and informed them that she never received notification of the increase. After asking if she could speak with corporate and swearing at our local property manager, the ** of the company took it in her hands. The ** called ****** and left a voicemail to have her call her back, she gave the tenant a credit for the rent increase.
On December 4th ****** contacted the local office again and stated she never received the voicemail from the **.
Thank you!
Sincerely,
*****************************
Marketing Manager
Business response
12/12/2023
Date Sent: 12/11/2023 1:12:40 PMDear BBB,
After the first complaint, we reversed her rent increase.
We have tried to contact her over the past month, and she has not replied.
On September 28th ****** was emailed and mailed a rent increase letter.
On November 3rd she contacted the local office and informed them that she never received notification of the increase. After asking if she could speak with corporate and swearing at our local property manager, the ** of the company took it in her hands. The ** called ****** and left a voicemail to have her call her back, she gave the tenant a credit for the rent increase.
On December 4th Moesha contacted the local office again and stated she never received the voicemail from the **.
Thank you!
Sincerely,
*****************************
Marketing Manager
Initial Complaint
08/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My storage was broken into, and the manager wasnt of any help. She closed the store stating she was running errands very and highly unprofessional!Initial Complaint
10/07/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hello I had signed up for a storage unit through a self serve kiosk. After going into the storage gate I went to the assigned storage unit and it was too small for my salon equipment. I immediately e-mailed the manager at Storage of America and told them that the unit was too small and I would like a refund of the $*****. I was told I would get a refund but I have not. I have copied and paste the e-mails to this. From: ***************** <********************>Sent: Wednesday, August 17, 2022 12:36 PM To: L009 - *********************** <****************************************>Subject: Re: Invoice from Storage of America - *************************** for unit(s) 231 I canceled this storage already I need a refund of the initial deposit I made of ***** dollars On Wednesday, August 17, 2022, 04:27:05 PM EDT, L009 - *************************** <****************************************> wrote:Hello Joy,We are working on refunding you for the $32.26. Sorry for the inconvenience.Thanks, Thank you for choosing Storage of America-*************************** ***************************************************************************** ************ - Office ************ - Fax ************ - Emergency Only **************************************** www.storageofamerica.com ************6_PastedImage IMPORTANT NOTICE THIS MESSAGE IS CONFIDENTIAL. This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipients named above. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender by return e-mail and delete this message and any attachments from your computer.Business response
11/04/2022
************************* Better Business Bureau ******************************************************************************************* ************ RE: Case Number *********
We have spoken with the customer directly and processed the refund on October 26, 2022, as she requested for the cancelled rental on August 13, 2022. We explained to the customer the reason for the refund taking this long was a simple lack of communication. ************** was satisfied with this resolution. Thank you for giving us the opportunity to reply and resolve this issue!
Storage of America-Management
Customer response
11/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
*****************
Initial Complaint
08/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I stored my furniture in a their storage. I asked if my car can remain parked there for a few days. I was told that it would not be a problem, however 3 days later it was towed. I was told that it was ok to keep it there. Now it was towed and they want $500 to get my vehicle out of the impound.Business response
08/11/2022
*************************** is a storage tenant at our SOA Gustine location in ********, **. **************** rented her storage unit on June 28, 2022. On the date that she completed the storage unit rental she inquired with the manager at the site if she could park her vehicle on the lot, the manager told her that we have paid parking spaces to rent for vehicle storage. She declined to rent a space due to the additional cost.
The management team members were not given a description of her vehicle, nor did they see **************** with this vehicle. We were unaware that she had parked her vehicle in the parking lot. The vehicle that was towed was not identified as **************** vehicle. **************** did not at any time inform us that she left her vehicle in our parking lot.
Storage of Americas contracted security guard approached the facility District Manager on July 7, 2022 stating that a vehicle was parked in the parking lot for a week, did we want to have it towed. The District Manager decided to wait to see if someone would pick up the vehicle. The vehicle did not have a license tag on it when it was discovered on the lot. Since the vehicle was not removed and we did not know who the owner was, we had the vehicle towed on July 30, 2022.
We have signage on the property, (see attached) that states we will tow unauthorized, abandoned or illegally parked vehicles. We do not take any responsibility for the cost of **************** towing ****.
If you should have any further questions, please contact me at ********************************
Sincerely,
*************************, SVPO
Storage of America-Corp Office
Blessings,
*************************
Senior Vice President of Operations
Storage of America - Corporate Office
4225 *************
************, ** 46268
************** - Cell
Customer response
08/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Hi, They are lieing and this Issue has not been addressed I was Charged $40/ some dollars in July and I was given permission that I could park my Vehicle there, I have a Witness!I was told by the Older Gentleman that my car would be fine dont worry about it, and had it towed, I feel that they are Liable about the Tow fees and they work with this Tow lot to rip and take peoples Vehicles,I was Charged $387.00 when I moved in June 28 th and Storage of America states Stress free this is not the case and it was suppose to be, Free for 30 days the 38th of July was 30 days free, I wasnt suppose to make a Full payment, Until August 28th this was the worst Experience and paying my Money I was not Treated Fairly/ was Over charged and got my Vehicle taken on account of Storage of America I had 3 days Insurance with them and got my Own, through State Farm they have Insurance and is Liable for my Car and shall take Full Responsibility of getting my Car Released Im Disabled and didnt know that I was coming to a Crooket Establishment, Im not Satisfied, they are lieing!
Regards,
***************************Initial Complaint
05/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I began renting a storage unit from this company in February of 2022 and currently still rent from them. I pay around $189 a month for a large storage unit. My issue with the business is since day one they have consistently messed up my bills. They originally put me down for two storage units when I asked for one then they tried to make me pay for two ( I only have access to one ie. unit# ****) then they dont ************* online and when I try to call about my bills they refuse to answer the phone so I have to cal on average about 18 times in one day for them to answer. And my **** wont appear online again it says I have no bills due but the refuse to give me access to my unit and suspended the access code they gave me to get into the building and to my storage unit.Business response
11/09/2022
Dear ************,
The property manager did make a mistake in the system when you first rented from us. It has since then been taken care of. We have been in contact with you back in May when this complaint was originally made and have since solved the issue.
Thank you!
Sincerely,
*****************************
Initial Complaint
04/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Storage of America Sucks!!! First they lied to me and said that I had to pay their $10.. a month insurance coverage and now they say I could have gotten my own through private insurance. I told them I didnt want any insurance and didnt think it was UNNESSESARY as it only pays out $2,000 dollars and i have five times the value in storage!! They charged me late fees in March and April 2022 and I should not have been charged because their defective billing payment system will tell you that your payment was successful, but it really wasnt, so if you dont catch it immediately, you get charged a ridiculous $10.00 late fee!! I have spent over $800.00 for storage so far and these greedy scumbags find many ways to extort money out of customers like me, which is no **** way to treat customers at all!!Business response
11/08/2022
Dear *****,*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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