Reviews
53 Customer Reviews
Review from Perry C
5 stars01/05/2025
Very clean and secure. Staff is always helpful. Rates are fair and location is convenient to get to.Review from Sadara H
1 star01/04/2025
I would advise customers to not to lease a ********************** unit at this facility. They are quick to charge late fees only allowing 2days to pay for the month. The fees are charged on the third and it is $10. They increase rent every few months due to inflation. No, its actually to maintain their profits because of vacancy. And I have had two units since 2020. For medical purposes I relocated and have not been able to vacate due to dangerous weather conditions and financial hardships. And they have completely taken advantage of it. They will began auction procedure by the 18th day of the current month of late payment. Yet, the online payment system never works correctly. Despite providing me a password, I have never been able to consistently pay online. They have changed/upgraded the computer at least five times during my tenancy and I still can not use it to pay. And lastly, this facility has security issues since there is not an actual security fence but instead an arm /lever gate which does not prevent people from entering the property. Yet this Esters location with this gate charges the highest rent of any location. No, I would not recommend this facility to anyone.
U STOR Self Storage Response
01/07/2025
Could you please email corporate directly so I can look into these issues. From your zip code, it looks like the ********** area but we do not have a location there. There are other items in your letter that make me think you might rent from a different storage company such as our late fee is not added until the 4th and we have not had a rate increase since early 2023.Review from Gene H
5 stars01/03/2025
U-Stor 303 ********* **. We have been renting for over a year and have found this location always with clean grounds, adequate lighting for night visits, security conscious making sure units are locked and friendly personnel. i would recommend this location to anyone wishing to store. Units are clean and water resistentReview from Jason G
5 stars01/03/2025
Great Managment, the property is clean. The customer service is top notch.Review from Jessie R
5 stars01/01/2025
I have had a storage unit here for over 20 yrs. People have always been extremely helpful and professional. This is the one on Block ** in ******Review from Margie N
5 stars11/19/2024
****** at U store in ******* on Buckingham and beltline/********** is wonderful and a blessing as well as the other office staff. Always helpful and informative addessing our needs and resolving them. Grounds and storage units very well maintained, clean and secure. Highly recommend U store for your personal belongings to store and be safe and secure.Review from Steven S
5 stars11/11/2024
Clean storage and we'll maintained. Personnel are polite, friendly, and professional.Review from Katherine M
5 stars11/10/2024
I have rented from U-Stor ***** ***** for many years. Their longtime Manager's are great!Review from Beverly B
5 stars11/10/2024
The people are very friendly and very professional. Property and units are secure and clean.Review from stephanie m
5 stars11/10/2024
They are the best Ive been with them for about 15 years and Id recommend them to anyone Thanks ****
Customer Review Rating
Average of 53 Customer Reviews
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