Complaints

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 7/8/2024, I paid Interstate $103 to tow my vehicle to a repair shop. While being towed, a window on the camper shell of my truck's bed broke. Interstate then contacted me about this broken window and stated that they would do everything "to make this right." With their approval, I found a dealership/repair shop that would ship in the parts needed to fix and repair the window. The total came out to $861.91. After silence from Interstate towing for over a week, they finally responded when I called and said they would only pay me $300 for the damages. Obviously I did not accept since they are liable for the damages. After many more calls to the company, they said they would give me $700. I do not know where they are getting these numbers from, and they are making this a significant issue. I am down more than $900 with the cost of the tow and repair, and this company is trying to lowball me into taking a large loss because they know it would not be cost-effective to sue. I believe I am at least entitled to the money I spent on the repair and would request that I receive the money for the tow back as compensation for lying and disgusting customer support and **********************.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Friday 5-24-2024 ************ contact** the tow company to tow my vehicle to the impound lot. I stay** at the Location until My vehicle was load** and gone. The driver Never took any pictures of my vehicle before he load** it. After he load** my car, he went to strap it down, he had the winch hooks in his hand and reach ** up and plac** his hand with the tow hook in his hand on my bumper. It look** like he had hit the hook on my bumper at the time, but I could not tell, and the officer assur** me that there would be no damage. On 5-30-2024 at approximately 11:30am I arriv** to pick up my car and paid $576.00 fee. When I was walk** back to my car, I did a walk around inspection before I took possession, at that time I did notice deep gouges and missing paint in the same location on my bumper where I had believ** the driver to have hit with the metal hook. The person at the lot call** ***** his manager who ask** him to just have me call him. I call** ***** who told me he had Pictures of the vehicles condition at pickup. I ask** him if the pictures were taken on the road or at the tow yard after the tow. He stat** that they were taken at the tow yard after the tow, but his driver did not scratch my car. I told him what I saw, and he said to please hold. He came back on the line and said that I would have to file a claim with my ***************** for the damage. I ask** him "why should my insurance go up due to their neglect?" He said that's what my boss told me to tell you. When I ask** to speak to his boss, he deni** me that request and ultimately hung up on me. I call** back 3 hours later after leaving a ****** review where the owner repli** to stating he had video that proves I'm a liar and that my story is one sid**. When I call** back, ***** simply repli** have a good day and hung up on me. I have pictures of the damage that the driver did. They have made zero effort to resolve this issue and have instead just refus** to speak to me. Please help

• Initial Complaint

  05/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My vehicle was towed illegally by the hospital I was a patient at. The description of my vehicle is a 2012 burgundy chrysler 300 .They did not tow it with my keys so my vehicle was not put in nutruel. When the tow person hooked it he placed the hook chain too my sway link bar in broke it completely in half because it was not strong enough too hold the chain and be pulled. When me and other witnesses came too get my vehicle we relized something was broken. I called and asked for cooperate they said they privately own. I requested too get there insurance company name they refused I called several days no results . I spoke too HR she said she would get back with me and never did after she asked for a estimate. I have *** calling everyday no results. This has put me in distress caused me mental anguish. It's been a financial burden on me. getting back in fourth too work. I had too miss work.

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