Complaints

• Initial Complaint

  02/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2011 *********** from Royal Motors Group on 10/25/203 for the amount of $4,524. They provided me with a 3 month warranty as I was little concerned with purchasing a car for the first time. I put $1,000 to hold the car as I was interested in the car after I did some research myself. I came back one week later to purchase the vehicle and the check engine light was on. I asked them about it and they specifically said that it was just a bad "O2 sensor" and in my research of the car, this was a common problem, so I just ensured that I was going to get a 3 month warranty with the car to cover my back. They agreed and I purchased the vehicle (They would not give my $1,000 back if I did not want to purchase). I drove it for one week and the car started to ride really rough. So, I got it to a dealership to fix the issue under warranty as it was with the engine. After speaking with the warranty company, they said they would not cover it as the dealership who sold the vehicle should have known about the issue. I contacted Royal Motors and they said they would not do anything as I bought it as is. There only solution was to take the car back to them and they would still charge me full price in order to fix the issue.

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