Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

Utility Locating

USIC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Locating.

Reviews

Star rating
10 word minimum.

You can use up to 2000 characters

Before you can leave a review on bbb.org,

you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

Provide Your Information to Leave a Review

Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

This is automatically determined using your first name and first initial of your last name.
How would you like to confirm your review?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your phone number

Enter the 6 digit code sent to the phone number ending in undefined

If you have not received a code within 2 minutes, you can re-send it.

16 Customer Reviews

Sort By
  • Date
  • Highest Rating
  • Lowest Rating
  • Review from Dale K

    1 star

    12/05/2024

    IC 35-41-3-2 and IC 34-30-31 The Castle Doctrine Act You have the right to use lethal force on criminals including state and federal police. If you start enforcing your rights, #1 there will be A LOT less of these criminals violating the law, and #2 you won't have to worry about trespassers and criminals illegally photographing your home and property. Put up cameras and aim for the head. The law will justify it. It is not your fault they wanted to FAFO.
  • Review from Kory M

    1 star

    09/20/2024

    We are a utility contractor. We need to file locates for our jobs. Most the time ***** even shows up to do the locates from USIC. We have to file emerhency 1-hour locates to possibly get someone out. We and many other company's are sick of this DO YOUR JOB USIC!!!!
  • Review from David M

    1 star

    07/17/2024

    USIC driver of a white ***** Colorado license plate Texas issue ******* drove thru my yard and on sidewalk. Very unprofessional. Confronted him about it which he denied until I told him it was recorded by security cameras. Then I asked him why he was inside two of the three boxes mounted to my house his reply was locating utilities. First off, when did you need access on those boxes to do that job and why was I not notified by knocking on my door he was going to be doing that? I first thought someone was trying to break into house. I have pictures and video. Called them and they blew me off. I have notified city as possible damage to there sidewalks and Fiber cable they just put there he ran over. He left my one box open and unsecured. He was a young driver and disrespectful. As of this posting they have not contacted me back regarding this issue.
  • Review from Brad R

    1 star

    06/21/2024

    I applied to work for usic at the start of may and they instantly got back with me to come in for a interview and a man name ********************* told me I got the job and to already give my 2 week notice into my old job so I did and he called me the next day back saying that we were gonna meet up to go over some stuff for the job and than he went to not contact me for multiple weeks and instantly hanging up on me when I called him and would never return my voicemails till one day he answered my call and told me that they arent hiring and will not be hiring after he proceed to tell me I got the job and to leave my old job a month prior
  • Review from Michael F

    1 star

    02/21/2024

    Unprofessional, don't bother. Applied on 2/2, it is now 2/21. I've gone through virtually every part of their hiring process and have yet to receive ANY notice of the next steps in the process. My last contact with them was a rep saying I needed to complete a task on my recruit profile, but since then I have not been contacted or have been able to contact ANYONE. The contact that called me never answers their phone and my recruiters email box is FULL. I put in an email ticket on their website, no response. I had to call a Utility Locator IN A DIFFERENT STATE just to get someone on the phone, they were helpful, but the contact number they gave me didn't answer the phone either! I left a voicemail hoping they would call me back, nope. I've watched my bills fall to the wayside and I am struggling to feed loved ones. I let them know how dire my situation is in part of my recorded interview and all they've done is take their sweet time as far as I can tell. People don't have time for this in this economy! I didn't want to believe the reviews I was reading and wanted to give the benefit of the doubt, but at this point the reviews don't seem to be far from the truth in regards to poor management. I wouldn't be writing this if I wasn't absolutely appalled at their professionalism and wish to save others the run around. I will be retracting my application, which I've NEVER done before. I can't put into words how infuriated I am after this whole ordeal, and with how much of my time they've wasted I have even less time before I'm thrown out on my a** I was extremely hopeful and even excited to get into a new field, but that has since soured because of their management practices. Don't make the same mistake I did. Hope this is helpful.

    USIC Response

    03/01/2024

    With underground utility locating operations in 48 states throughout the country, USIC actively recruits and hires candidates year-round, and we strive to ensure our hiring practices are best in class. Candidates may contact us at ********************************************************************* or call ************ Option 1 with any questions, or to address specific issues with the application process. Our records document multiple conversations with ******************** following his application, with the latest occurring on 2/15/24. It appears we missed his attempted correspondence over the weekend, as our normal working hours are M-F. We did receive his most recent e-mail on 2/20/24, but when we attempted to respond 2/21/24, his application had already been withdrawn. We strive for timely communication with candidates and value Mr. ********* feedback on his experience.
  • Review from James M

    1 star

    11/22/2023

    I applied for this company and even set up a time for a phone interview. I was so excited because I had been trying forever to even get that far with them. I waited all day and they NEVER even called me. So unprofessional and disorganized. Thank God i found a job with someone better.

    USIC Response

    11/29/2023

    With underground utility locating operations in 48 states throughout the country, USIC actively recruits and hires candidates year-round and we strive to ensure our hiring practice is best in class. Candidates may contact us at ********************************************************************* or call ************ Option 1 with any questions, or to address specific issues with the application process.
  • Review from Shane B

    1 star

    10/11/2023

    This company call Usic is so disrespectful, discriminative and out rude you try to get a job with companies and they deny you before gather a few information for a job. No wonder why so many businesses are going under because they cant find employees that are licensed and willing to work thats why 90% of these companies here United States are biased. They need to change the laws on the bias and discrimination act, these businesses do to everybody, theres people here that wanna work and no one will hire them some many people out of work because businesses are so corrupt and disrespectful to people trying to find work and so they can keep there housing What ever you do never apply for this company they are nothing but bias and discrimination and disrespectful

    USIC Response

    10/16/2023

    USIC is an equal opportunity employer, committed to protecting the safety and security of our employees, as well as our customers and members of the public with whom our employees interact. As the nations largest underground utility locating company with operations in 48 states throughout the country, we are also committed to safeguarding the assets and resources of the company and ensuring that individuals in responsible positions are worthy of that trust. Therefore, USIC conducts pre-employment background checks in compliance with the federal Fair Credit Reporting Act (FCRA); the Americans with Disabilities Act ****** and all other applicable local, state and federal laws and regulations. Applicants who do not meet USICs pre-employment background check requirements are declined employment.
  • Review from Michael F

    1 star

    09/27/2023

    I would give zero. I am a contractor that calls in locates for digging. We have to call no response daily bc using doesn't **** jobs. They lie and show they have been ****ed on original ticket. I have had multiple using locators tell me that their managers close tickets and show they have been ****ed to meet their quotas. Ridiculous. The managers should be held accountable!

    USIC Response

    10/16/2023

    USIC has a comprehensive quality control program. Operations leadership reached out to the contractor who submitted this review on Oct. 2, 2023 to obtain details and address his concerns and has received no response.
  • Review from Dennie G.

    1 star

    01/08/2023

    Got the job offer and was told when I would start training. Waited for this to start. Then a day before the training starts they go and tell me I didnt have it. Waited two months for this job. Completely wasted my time. The location I was told I got the job at phone number doesnt even work! Called the headquarters location several times to get a status on it. Then called other locations. Dont put out there that youre hiring if you dont hire. This company is very unorganized and unprofessional. They dont even support veterans when they supposedly Care about us. Maybe fix your system!

    USIC Response

    01/09/2023

    With underground utility locating operations in 48 states throughout the country, USIC actively recruits and hires candidates year-round, and we strive to ensure that all postings are current and accurate. Candidates may contact us at ********************************************************************* or call ************, option 1, with any questions or to address specific issues with the application process.
  • Review from D. J.

    1 star

    12/30/2022

    FLAT OUT LIARS SCAM JOB POSTINGS DONT WASTE YOUR TIME LIARS LIARS LIARS LIARS LIARS

    USIC Response

    12/30/2022

    With underground utility locating operations in 48 states, USIC actively recruits candidates year-round via a range of job posting sites. USIC strives to ensure that all postings remain current and provide an accurate overview of available positions. Those interested in applying may email ********************************************************************* or call ************ with any questions or to address any issues with the application process.

    Customer Response

    12/30/2022

    Liars Liars Scam Scam

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.