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Business Profile

Apartments

Countryside Villas Apartments

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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Complaint Type
  • Complaint Type:
    Billing Issues
    Status:
    Unanswered
    On 11/19/2024, tenants including myself received a written notice and an email from ******************** with *************************** CCd in telling us that we were to seize usage of TenantCloud (where we were paying rent) and the phone number ************. On 12/01/24, I attempted to pay rent on DoorLoop, the new portal, but it was unable to process so i reached out to the new number *************) and was told there was an error on the website but that it would be resolved by 12/05. On 12/02/24, all tenant received notice on *********** that there was a rent scam going on and not to pay anywhere but TenantCloud. The original phone number has been disconnected and there is no office on site. I have yet to pay either party and cannot get straight answers as its just he said vs she said type situation. Both parties, the people on Tenant Cloud and the DoorLoop people, are demanding rent and saying not to trust the other. All of my rent and information has been put on ******** sans the actual lease so it all seems legit on both fronts. Im trying to solve the problem and ensure that i do not lose my housing in the process. I have called the ******************************* General & the police department. I was told to file a complaint and possibly seek legal advice. Countryside Villas in ****** was unable to be located in the system when i called the BBB. I am uncertain who to pay rent to and seeing as I have never met my landlord in person, I couldnt identify them and dont want to give my rent payment to anyone else in the matter.

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