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          Business Profile

          Propane

          CO-Alliance Propane

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Propane.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            i had a propane tank and line installed at my house I was running two appliances off of the tank. A tankless water heater and a propane stove. Energy star rating for my tankless water heater is 200 pounds a year propane stove usage is very minimal. in five months my 400pound tank was half empty. The entire years usage on the water heater took place in less than 5 months. When i went to investigate why i was using so much gas I found a leak at the propane tank. on the propane companys side of the line. i called and reported the leak and asked it be fixed. rather than coming out immediately to remedy a gas leak that couldve been dangerous to me and my families property the company asked me to shut off the tank and they would come the following day. they came out and repaired the leak. i then called asking for a bill adjustment for the amount of gas that had leaked from their side of the tank. they refused to make this adjustment and stated I tampered with the tank causing the leak to lessen my bill. this is poor customer service and they are blatantly putting customers at risk by not answering emergency service calls immediately and also taking advantage of their control of the situation.

            Business response

            01/13/2025

            Please see attached letter for Keystone Cooperative, Inc.'s response.

            Customer response

            01/14/2025

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

            [Provide details of why you are not satisfied with this resolution.]

            Regards,

            ****** *****

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          50 State Road 39 Byp S

          Martinsville, IN 46151

          (765) 342-3335

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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