Reviews

Jayco has the worst customer service i have ever dealt with. All they know what to say is "it's human error" and "I don't know what you want us to do"! Our camper has been in for repair since April 8th and it is now Sept 4th. Dealership blames Jayco and Jayco blames dealership. We have went all summer without "new" camper because of the poor workmanship from Jayco. Our warranty expires this week and we haven't even been able to use it all summer. Who knows when we will get it back. I will never buy another product from Jayco and will spread the word of the horrible attitude from Jayco customer service. They have 10 people waiting at the door to sell you a Jayco but not a one can help when you need service. Quote from *** and ******** at customer service... "********************** offers a 2 year warranty because of human error". Maybe Jayco needs to look into all the "human error" coming out of their factories before they hit the lot!

It is sad that you can't buy replacement decals individually, but have to buy a set. I had a couple of decals damaged in a minor accident and Jayco is charging $900 when all I need is a $60 decal.

**************** horrible axle went out on new 2024 camper and converter in a hotel because of their protocol, they are not doing anything to fix the situation immediately I will never recommend or buy a Jayco ever

I purchased a brand new 2023 Jayco Precept on 5/13/23 along with the extended warranty. As of today, 8/16/24, the coach has been out of my possession for a total of 60 days since my purchase due to poor workmanship. They need to put a bigger pump running to the generator. Have had to cancel ***** docking trips due to all the issues. Jayco has been cooperative with the warranty repairs, but Ive spent many hours on the phone.

Bought a brand new 2024 Jayco Seneca XT, Class C and the engine lost power on our first trip and left us stranded. Had to get it towed out of our campsite. There is all kinds of rusted out spots under the truck (brand new 2024). Driveshaft was all rusted out. One of the driveshaft bolts was able to be loosened by hand and another torqued so tight the tow guy almost couldn't break it loose. Not to mention the propane doesn't work, hot water heater doesn't work and the electric reclining chair/bed got stuck in the down position and won't go up. Starlink doesn't work and tv antenna won't rotate. Rusted out bottom in the generator compartment and battery compartment. Nightmare doesn't even begin to describe this situation.

Be careful with Jayco. They dont always honor their warranty. Currently dealing with a ticket weve had open since 7/1 and Jayco still owes for repairs. We bought a brand new Jayco Pinnacle 5th Wheel and have missed 6+ weeks of camping due to issues. Not to mention the out of pocket costs weve had due to our hydraulic leveling system blowing a line - which also caused damage to my husbands truck. We had to use 6 quarts of hydraulic fluid to get the camper off the truck, then back on the truck at the campground - off the truck at home and on the truck to take it back to the shop (AGAIN). Once we got it there they found the entire underbelly was FULL of hydraulic fluid and Jayco is refusing to pay 2 of the 4 hours it took them to not only fix the line but clean the entire underbelly ADEQUATELY. Weve had 3 tickets open with Jayco since 4/4/24 due to issues and our camper has spent more time in the shop than at the campground. Ive spent more time on the phone with their customer service than weve spent camping. Weve been making payments on a camper we havent even been able to use. Ironically, Jayco will respond to customers who are wanting to buy, but delete the negative posts. Also ironically, you cant leave a review on ****** or Yelp like you can for most businesses. I have 3 pages of DETAILED notes on this issue alone, including the smart remarks from their CS personnel. Best warranty in the industry? Absolutely not. Best customer service. No. We understand new campers have issues. All we want is for them to fully honor their warranty. For $400+ dollars - which is pocket change for Jayco - youd think customer satisfaction would come first. Instead, we are adding to the very low BBB score Jayco already has, and spreading the word via social media about the horrible experience weve had. I had to select a star rating so I gave them 1. When in reality they are a ZERO!

I purchased a brand new 2022 ********************** travel trailer Sep 2022 and trailer has been out of service over 12 months(370 days) out of the 22 months of ownership. ******* spent 7 months consecutive in the shop. ********************** has offered a small fraction of money for our inconvenience. ********************** does not honor their own warranty. This is definitely a lemon. Now we are going to *** ********************** for "breach of warranty ". It's terrible that the consumer has to *** a company because they don't honor their agreement.

Jayco does not stay by what they say about their warranty. I have a ************************************ about 6 weeks ago. Found a defective recliner, receiver and bedroom door damaged upon delivery. 5 weeks later, they continue to deny warranty work. Ive taken pictures and havent used it yet. Getting ready to do a lawsuit against them especially since this is a replacement after lemon law. Dont buy a Jayco. Horrible customer service.

I purchased a new 2022 RL Jayco ************** in May of 2022. As soon as I drove the unit off the lot things starting falling off and did not work properly. I was able to camp a total of 14 days this past year and the unit spent 9 months in the shop getting repaired or waiting on warranty approval. I have worked with 2 different Blue Compass dealers to try and 1. appropriately repair the trailer and 2. Try to trade this unit in for one that I can feel safe in and can reliably enjoy. So far working thru the dealer has been unsuccessful and according to the dealers, Jayco refuses to get involved. I have owned several Jayco units over the past 40 years and have always been happy with their features and reliability. It is apparent this model/manufacturing year was substandard and while the dealership agrees with that statement, they are unable/unwilling to rectify the situation.I am extremely frustrated and disappointed that Jayco takes no responsibility and apparently cannot be held accountable for a shoddy product.

2022 Jayco *** Feather 24RL VIN ***************** Purchased 5/12/2023 from Blue Compass RV in **********, ***The past 6 months I have been in contact with ************************* (General Manager of the Great Bend dealer), ************************* (Market VP), *********************** (Regional VP)and included *************************, President of Blue Compass, on all email correspondence. **** and ***** told me they had reached out to their Jayco contacts and were told they would contact me-which hasn't happened yet. There has been no communication from anyone since 6/13/24 and no acknowledgement from *************************.

I have a new Jayco Pinnacle with BM pro controls. I cannot begin to express how much I hate this unit. a junk pile lying in dog s*** the control system is 100 percent un relible. cannot even use it because you cannot trust that you can turn on , level, or use any of the componets. I pulled it 190 mile and took two hours to get controls working, resettting, disconnecting battries and re connecting battries. talking with tech on phone for more than an hour. I have owned at least 5 other brands and this by far the worst piece of junk I have ever experienced .