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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 04/27/2023 Me and my wife went to check on a modual home to replace our home that burnt down on 11/30/2022 once we had recieved money from our insurance company. we went to ***** homes from ******************************* in. *****. *************). We were told it would be faster to get a modular home then to have a stick home built. Witch ******************************* was our sales rep. we were told if we put ******** the would build are house and we would be able to move in by June 30 2023. So we agreed and they stated we had to sign a paper to order the model we wanted. June 30 2023 came no house. we started in a rental home that our insurance company was paying for. we contacted ******************************* and her brother ***********************. she told us he *** handle that. and they told me and my wife our house would be delivered July 7 2023. we were waiting at our property no one showed. up. we called them they told us they had to call the facctory to see where it was. *********************** personally over the phone our house would be set up by aug 7 2023 we had family comming in to see, the new home. the 7 of aug came we all was at the property no one showed up again. we called them they told us they did not know what was going on. after that they would not take our calls, we would go there they would not see us. for like 2 months. The house was delivered in september and it set on our property all the way through january of *************************************************************************** a hotel. the one year lease was up in dec. we stayed in a motel for three mor weeks. our claims adjuster told us. **** were not going to be able to keep paying for us, and ask us when we would be getting our new home. we could not tell him because they would not talk to us. we had to move into a camper on our property. until the heat went out. There is so much more but not enough room here. will explain everything.
Business response
06/06/2024
Outstanding issues have been resolvedCustomer response
06/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
***************************
Initial Complaint
09/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We were purchasing a used mobile home from *********************** at D&J Homes. It was used and had issues but *** promised to fix things for us. It needed a furnace, a shower or bath, and new electric wiring throughout the house, plus he said he would get rid of the black mold problem. He never fulfilled that promise. We have already paid him $7001 for this house and we put $4000 into this house out of our pocket. We woke up one morning and the electricity was out in half of the trailer. He didn't want to fix it. *** had told us that he would buy it back for what we had put into it, but now refuses. We even offered to take less, as long as we get at least some money back. He still refused to pay us back. We feel as though they should at least give us the $4000 that we put into this place because it made this place better.Business response
09/13/2023
MR *********; , is 3 months behind on his account, see attachment *********** purchased the mobile home as is see attached
*********** owes the mobile ********* where the home is placed 3 months lot rent , When *********** asked us about trying to buy it back from him , i specifically asked him if there was any past due lot rent , he told me there was not which isnt true
*********** needs to bring his account current with me, get the lot rent paid to the mobile *********, and pay the property tax that is past due
once *********** has paid off the mobile home , he can sell it to whomever he wishes
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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