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          Business Profile

          Internet Services

          Day Online Solutions, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Internet Services.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/23/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            they haven't answered my support ticket yet is goin on over 3 days i just want them to answer my ticket and get my account off hold so i can cash out my ticket is #******

            Business response

            08/24/2022

            Support ticket has been responded to and everything has been resolved.

            Customer response

            08/24/2022

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            ******** ********  


             

          • Initial Complaint

            06/15/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I signed up with this company for their rewards program on Instagc. I completed all tasks to redeem my points. I have complied with all requirements. I responded to their emails. I have been sending supports tickets and I cannot redeem my points

          • Initial Complaint

            06/08/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I opened a support ticket on june 5, 2022 and told them what what was going on and why my account was locked. They responded once asking for a reason to why this would happen and ive waited 3 days and sent over 10 messages explaining and showing my side of the situation. Ive worked with this company over 5 years and have worked for big CPA companies and showed them this and i've still got no response to why my account is locked. I have over a hundred refs and have tried to contact the user through their phone number provided and the person on the other line has no clue of instagc or their companies.

            Business response

            08/15/2022

            This issue was resolved.

             

            Customer response

            08/20/2022

            [Yes, thank you : ) They fixed it in a very timely manner.]



            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,
            ******* ********  


             

          • Initial Complaint

            02/25/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I had accidentally activated the VPN on my browser which triggered my account to be locked with the site InstaGc.com. I contacted support which prompted me to verify my account information, which I did. They requested that I give them my personal ID, but told them I was uncomfortable with that because of the risk of identity theft. I had been a member of the site for over 3 years and had over $300 worth of points in my account, which they are restricting from me. All I want is for InstaGC to unlock my account. I did not use a VPN to circumvent my location for monetary gain. The account was instantly locked when the VPN was activated, by accident. My desired resolution for this complaint is simply rightful access to my account, that's all.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 17

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          12713 Covered Bridge Rd

          Sellersburg, IN 47172-9699

          Visit Website
          (502) 438-9354

          Customer Complaints Summary

          14 total complaints in the last 3 years.

          5 complaints closed in the last 12 months.

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