Complaints

• Initial Complaint

  05/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  1/3/2024 services performed. Paid $204 to the Dental Center on 4/16/2024 They gave my son an SDF (fluoride treatment to prevent cavities) I was under the impression that insurance was going to cover this treatment.The claim was denied by insurance company 1/23/24 and I had to speak to dental center (after trying to get ahold of them for almost 2 weeks) calls/email/message on website, insurance rep said she was re-billing insurance with a narrative attached and that usually does the trick for them to pay claim. That was on March 21, 2024. I received a statement March 31, 2024 that stated I owed $304. I then paid $204 and thought I had a balance of $100. I have still not received a statement and had to call ***************** and that stated they denied the claim again. I received a past due notice in the mail saying that I owed $588 on 5/13/24. I called the office last Friday and left a message. Then I called again this Monday morning 5/20/2024 and spoke to a receptionist after several calls and long wait times. I said I needed to speak to someone about the billing I received. She looked into my sons account and said she wasnt sure why it was $588 she saw the $488 due. I said I made a payment on 4/16/24 she said she saw that too and then she told me I needed to hold so she could speak to ****. Well she got back on the phone after I was on hold and proceeded to tell me that **** would have to look into and was too busy to to speak to me and would call me back sometime that day. No call back all day Tuesday 5/21/24 so I received text message and email both stating that I need to contact on urgent matter on my son ******************* account. I called them several times and left 2 messages to please return my call on this urgent billing matter, no call back. I understand that I owe $488 and have paid $204 and have a receipt towards that. I should only owe $284 with the payment I made. The payment website that I paid on account says I owe $0.00. Would like this taken care of

  Business response

  06/11/2024

  It is always our intent to exceed our patients expectations in every way. The Office Manager contacted the complainant directly to address all concerns and determine a successful solution. This matter has been resolved. Thank you

  Customer response

  06/12/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

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