Complaints

• Initial Complaint

  09/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Bought a mini excavator on 8-26-24 paid ******* the rear window was broke out the rear and the sales person agreed to put it in the receipt that they would send me the rear window with a tracking number I have contacted them several times and I always get the same response looking into it. All I want is what I paid for and what they agreed and signed on.

  

  Business response

  09/26/2024

  Mr. ***** purchased an Excavator that was being sold with the understanding that when the broken rear glass came in from the manufacturer it would be sent to him. This letter is from 1 week after it was purchased. Mr. ***** was told it had been ordered. We are not the manufacturer so we can not control timing of the replacement part but apologize for the miscommunication about the timing because it was in writing saying when it arrived it would be sent. We would like to discuss how to resolve this issue so if Mr. ***** would like to call the store we will be able to offer faster options. 

  Customer response

  09/26/2024

   I am rejecting this response because:
  
  Have not herd anything on were my rear window is!

  

  Business response

  10/09/2024

  We will reach out to the customer by tomorrow with which glass company will be out to install the new glass. 

• Initial Complaint

  08/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We drove 8 hrs to buy a rollback that ****** had listed on marketplace place 2013 f650 rollback in ready to work condition advertised as the motor only being replaced I year ago and the transmission with less than 1000 miles on it after speaking to ****** he had told me truck came from his ***** at tow yard that got a new fleet and that the truck was in great working order his son had just drove it 4 hrs no issues. I ask if he had the documents for the engine and transmission he said yes he could get them from his ***** we bought the truck giving ****** 40k in cash. Me and my wife loaded up our car headed home made it 2 hrs away and transmission went out called ****** he said he would make phone call only to end up being towed for $900 to a ford dealer were the truck is sitting I have called for a week no call back no paperwork no warranty due to ****** lied about were he acquired this truck the truck was bought in an auction and he didn't have any knowledge of the history or paperwork . I wouldn't have ever bought a truck that came from an auction for these exact reasons we are asking for our money back for the $900 towing bill and the $40,000 spent on the purchase. It is illegal to mislead or give false facts to sell a vehicle, ****** has still not provided any paperwork supporting his claims on engine and transmission. Along with a few other illegal acts that were done on Sunday 08/11/2024 that our attorney with act appond if this matter isn't settled in quick fashion. Hopefully he values his dealers license and this is not the way to do business . Truck was bought at auction for 27.5k on 08/08/24 sold to me for 37.5k Lucky7 car place had profits of 10k and have done absolutely nothing . For us . I have spoke with my attorney this is the last step before we file law suit .we do have all documents that confirm our claim to the facts of this case. Including the written agreement to provide proof of his claims to motor and transmission

  

  Business response

  08/23/2024

  Customer came in on 08/23/2024, the deal was cancelled and his money was returned to him in cash as it was received. Customer signed old bill of sale stating money was returned and I have attached that.

• Initial Complaint

  03/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I didnt find any problems with the truck when I bought it, but a month later I realized there was grease around the rim of my truck and turns out they used a zip tie holding a ripped bushing instead of a hose clamp(you can see they tried cutting the zip tie but didnt do a good job hiding it in the pictures I took). On top of that I told them I didnt want a warranty and spent a month and half fighting with them to get my refund because THE WARRANTY DIDNT COVER THE ***** THEY SOLD ME. LUCKY7 also blocked mine and my family members phone numbers from contacting them as well trying to get them to fix any of the issues I brought to their attention.

  

  Business response

  03/22/2024

  First of all we would liker to apologize for your experience at Lucky 7 Car Store. We pride ourselves in helping each customer that comes in the door. The truck was purchased on 01/16/24 and approx 1 week later you requested to have the extended warranty taken off the loan. There is a process to cancel the warranty and soon as you told us that you wanted to cancel it we started that paperwork. We sent the check to the bank that we were able to get you approved with so they could apply that towards your loan.  Everything was all taken care of within 30 days and I know that it might had felt longer but we are happy to show the documents showing where we contacted both the warranty and bank on your behalf. As far as blocking any calls from any customers that is not something we do. When you called cusssing and screaming about not understanding the process we had to be on the phone with you and your mom at the same time so that she could remind you that you dont talk that way. We also spoke with your father when he called and told him what was going on with the process as well. As far as the bushing that was not something that was noted in our inspection. We would be happy to put a clamp on it if you havent already done so. I apologize for the misunderstanding about the timing it took to cancel the warranty but if you contact your bank you should see that your loan amount has been reduced by the cost of the warranty. If you have any additional questions please feel free to call me at the office @ ************. 

  Thank you

  ******

• Initial Complaint

  08/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was looking to buy a truck and ****** had posted one for sale on ******** market place. I contact her to see if it was available and set up a time to look at it. I requested to put a deposit down and she gave me a phone number to call. I placed the deposit and went to the dealership two days later to see the truck. They were trying to rush the sale because they had a zoom training that they wanted everyone in and had to close the dealership. I looked over the truck and it was in worse condition than present in the messages and on the ******** marketplace ad. No problem, I had driven 3 hours but was okay walking away at this point. A gentleman in a neon shirt and flat brim hat came out and said I want to know if we are doing this deal or not because they had to close (I was there a total of 10 mins) and I said I think Ill pass, I asked about a refund on the deposit and he said no worries just contact them after the training. I contacted ****** (my original Contact) and she told me it was a non refundable deposit. I was never told this, at any point in messages or when I called in to place the deposit. I would have completed the transaction if that was the case. Attached is a picture of the messages. She never responded.

  

  Business response

  08/25/2023

  ****************, when we took your deposit it was to secure the Truck until you arrived to complete the purchase. The truck was priced under Market Value and was a trade in that we decided to sell AS IS at a discounted price vs taking it to auction. We had a lot of interest in the truck and with you wanting to secure it, we took the Truck off the market and took your deposit. All of our deposits are non refundable. We apologize that you felt rushed to make a decision about the purchase. We made sure the advertisement included all information about condition and features on it. We sell many vehicles this way daily and a lot of our customers come from long distances. Out of good faith we will refund your deposit. Again we apologize that there was a misunderstanding about your deposit going toward vehicle vs holding it until you arrived. Please call our office @ ************ and we will be happy to start the refund process for you. 

• Initial Complaint

  08/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased on March 3rd 2023 Paid ****** came out to around ****** after taxes The issue is a missing title the dealership is refusing to replace They have giving me multiple false/illegal temporary tags proved by me getting pulled over with a temporary tag in mid july that expired on 8/10/23 the officer informed me it had expired on 4/16/23 They are refusing to even talk to me at this point.

  

  Business response

  08/26/2023

  ****************

  We apologize for the delay in receiving your title. We are working diligently to get the title to the truck to you as quickly as possible. We understand your frustration and cannot apologize enough. When the vehicle was traded in the customer brought us the title at that time. After you purchased the truck we completed the paperwork to send the title to the State and "Perfect" the lien with your banks information. Prior to Covid we could take all of our titles to the local BMV and drop them of to be completed. Since Covid that has not been an option for us and we are required to send them to ************. Unfortunately when we sent the title work to ************ we did not send it with tracking and that is where the problem started. After waiting and it not being returned to us we contacted the customer that had traded the vehicle and asked for his help in obtaining a duplicate title so we could start the process over of getting the title and lien information recorded for your bank. We understand the truck you purchased is one of a kind and unique and that you are wanting to wait for the title vs returning it for a full refund. We are still happy to offer you a full refund like we offered when we found out the title had been lost but completely understand and appreciate your patience during this time. If you would like to continue to wait we would be more then happy to offer you a loaner vehicle until the duplicate title arrives. We would like to continue to keep the lines of communication open with you so please feel free to contact me anytime that is convenient for you at the office to discuss further. And again we completely apologize for this delay and appreciate your understanding while we have been working on obtaining the duplicate for you, 

  *********************

   

   

• Initial Complaint

  06/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a 2010 **** f150 had problems from day one. Their mechanic said he fixed it. Neve4 put any new parts. Had it taken to another mechanic they said needs a new engine. And they never git an approval for it from ********************* lucky 7 car store owner. Been over 3 months.

  

  Business response

  03/14/2023

  The issue has been resolved.

  Customer response

  03/14/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩