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          Business Profile

          Garbage Removal

          T&S Trash Service and Transfer Station

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Garbage Removal.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/02/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            The trash man ruined our basketball goal. I was told by this company they would replace it and they never did and refuse to answer the phone or return calls.

          • Initial Complaint

            04/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Called to start service. The office staff never called me back to get me set up but they were quick to take payment over the phone. After 24 hrs I called and cancelled. They were to refund me the amount they charged $29.60. I called for over 2 weeks to get the refund and every time I spoke with someone they said it was refunded and that they needed to look into it. Finally I called and ask to take the office manager- ******. She said this was the 1st time shes heard about this. How can that be? Well lack of communication and professionalism. I would not use them or recommend. If thats how they run the office, I cant imagine how worse it would be to deal with a much difficult situation.

            Business response

            04/24/2024

            Customer called to set up ********************** on March 27, 2024. Service was set to start on April 2, 2024. Customer called back to cancel ********************** before her start date. Customer was refunded on April 11, 2024  As per out company policy states, she was refunded within 14 business days. 

            Customer response

            04/24/2024

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


            Regards,

            *******************************

          • Initial Complaint

            09/14/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            My trash wasnt picked up on the day it was scheduled to be picked up, Sept. 2nd. Because they have run behind in the past, I waited the following day. No pickup. I called the next Tuesday and was promised a pickup that exact day. No pickup. I called again the next day, same promise. This continued for a couple more days. Promises, but no follow through. Once again on the regularly scheduled pickup, no show. This is 2 weeks now that Ive had no pickup. I have talked to the 2 ladies in the office, and the supervisor credited me one week on my bill. Two days ago, I was promised a second week to be credited. I called yesterday, Sept. 13th to speak with a boss. He supposedly wasnt there and wouldnt be until the end of the day. I called, no answers. *** had multiple promises and NO follow through! And not answering their phone for hours is unacceptable. I suspect they have caller ID and screen my calls. This is no way to run a business! My trash has sat out in my lawn for 2 weeks because Im physically unable to keep lugging it back and forth! Ive even had to mow around it! I need someone to pick up my trash as promised. Ive been so stressed for 2 weeks now!

          • Initial Complaint

            05/19/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I pay a monthly fee of $60 to have a dumpster at my home. Ive had it for 5 years now.. just in the last year its been awful.. the dumpster is full Its been 3 weeks they have yet to empty it. This is not the 1st time this happened but it has happened a lot lately. Its like they come around once a month when they are to come every week. I will be asked them to remove dumpster as I will find a better service. This is gone on long enough.so Im calling them to get the dumpster removed. I am sure they wont rush out to remove it. I cant get them to provide the service or discount me for the service I havent received. But they want free money. Idk about you all but every ***** is precious to me. I get no answers by calling them.. all they say is I will reach out to the driver.. then nothing. They dont call me back but when I call again to see what has happened.. no one knows a thing. Its awful.. so I am at a loss of what to do.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 14

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3034 S 1000 W

          Waynetown, IN 47990-8202

          Visit Website
          (765) 866-0372

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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