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          Business Profile

          Heating and Air Conditioning

          Mid-American Heating and Cooling

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Heating and Air Conditioning.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            In December of 2021 we purchased an ****** btu Furnace from the company. No problems occurred within the 1st 2 years however in early January this year (1/8/2024) we started having problems with it not kicking on when required. Visit #1 on 1/8/24 they stated that it was a loose 12 pin ************************ was needed so we paid for this service. Within a couple of days it started not kicking on again, they came back and tried something else no charge however within 2 hrs of leaving we had to call back with the problem again- At this time they told my wife that a component was needed that is under warranty. 1st estimate was for it to be replaced Friday (1/19) but a snowstorm caused delays however when we called back on the following Tue. they stated it was on back order and would be about 2-3 weeks, No follow up calls or communications from the company, i called again after the 3 week wait and was told they hadnt received a text or heard anything yet, 2 weeks later after hearing nothing i called and was told aprox. 1 week, after 1 week of hearing nothing i called back and was told they heard nothing and would reach out to see where the part was. This was last Friday 3/29/2024 & still havent heard back. We are having to Heat our home with space heaters for over 2 months now & do not feel this company is working to fix this. I was reluctant to find a better reputable *** but this is a warranty part that should be convered 100% per the company. I would like my furnace repaired or replaced as soon as possible and feel this company does not care or is not working to close this issue. THANKS

            Customer response

            04/30/2024

            This business finally fixed the issue with no cost to me and we believe the business was not at fault as parts were hard to get.

            Customer response

            05/02/2024

            Better Business Bureau:

            This business finally fixed the issue with no cost to me and we believe the business was not at fault as parts were hard to get.


            Regards,

            ***************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B+

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          1927 W 400 S

          Williamsport, IN 47993

          (765) 585-4220

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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