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          Business Profile

          Bookkeeping Services

          Gemini Financial Services LLC

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Bookkeeping Services.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/14/2025

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Gemini Pro not allowing release of monies. Says I have to pay the tax amount to release monies. Are they correct or just not allowing withdrawal?

            Business response

            01/15/2025

            I do not have a client by the name of ******* *******. I have no clients in ************ we are in ******* and my company is not Gemini Pro. We prepare taxes and do bookkeeping and payroll.

          • Initial Complaint

            10/08/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I have recently started investing into crypto and was told Gemini was a secure company. I invested some money into *** with the intent to send to my hardware wallet. Every time I try to send I am denied and a notification pops up saying that I have a security hold on my account and to contact Gemini support. I have tried emailing them but am unable to get proper assistance or responses to my questions. I cannot even send small amounts to my hardware wallet. I am concerned that I have been scammed and am unable to withdraw my purchases. I have also used other companies to purchase crypto, but I have never had this problem with them like I do with Gemini. I would like to transfer my crypto to my wallet by having the security hold removed, or receive the equivalent in funds if possible. I looked up the problem online and saw that this is a common occurrence. A comment said that they reported to the BBB and they were able to withdraw their funds. I would greatly appreciate any assistance with this to recuperate my funds in any way. Thank you

            Business response

            10/09/2024

            I do not have a client by the name of ***** *****. I also do not deal with ****** and have no clue what XRP even is. I provide tax service, bookkeeping, and payroll. 

            Customer response

            10/09/2024

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 

            I have mistakenly put the wrong company. I will create a new report with the correct company. My apologies

            Regards,

            ***** *****

          • Initial Complaint

            08/27/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            on *****., charged me 100 times the value of a transfer to transfer assets out of the account. supporting documents below

            Business response

            08/28/2024

            We do not have a client by the name of ******************************* and we do not transfer assets. We provide tax services, bookkeeping, and payroll.

          • Initial Complaint

            08/23/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I created an account with ******************** years ago. In 2021 I believe. I have some Shiba and Doge crypto in my Gemini account/wallet. I haven't accessed my account for a couple of years. Last night I tried to sign in, I wasn't able to sign in due to the fact my phone number has changed and I am unable to get the sign in code by SMS.I contacted gemini. I told them I can not access my account for this reason. They responded by telling me I need to sign in and complete the "know your customer" process.I'm pretty sure I did that when I created my account in 2021. But it DOES NOT MATTER because I can't sign in to do the *** or anything else.I contacted gemini again and once again explained I can't sign in to do *** or anything else due to the fact my phone number has changed and I can't get the sign in code. Gemini responded by once again telling me I need to sign in to do the ***.I don'y now if gemini is playing games with me. Maybe they stole my crypto? All I know is I have an account there, they acknowledge I have an account, but they refuse to do anything to help me access it. They just keep giving me the run around by telling me I have to sign in when they KNOW I CAN NOT SIGN IN to do *** or change my number or anything else WITHOUT THE CODE THEY ARE SENDING TO A PHONE NUMBER THAT IS NO LONGER VALID.This seems to be a classic case of a business giving me the run around in order to prevent me from accessing my account and my crypto currency.

            Business response

            08/28/2024

            We do not have a client by the name of ***************************** and we do not do anything with crypto. We provide tax services, bookkeeping, and payroll.

          • Initial Complaint

            08/04/2024

            Complaint Type:
            Order Issues
            Status:
            Resolved
            February my card was ***************************** disputed one charge but not that other $861 & I still havent been able to speak with anybody about my problem no call back or response of my emails

            Business response

            08/16/2024

            If you look at the attachment that was provided this is a credit card company that the complaint is referring to we are not a credit card company we are an accounting office. We provide tax services, bookkeeping, and payroll. The address on the attachment is ******** we are in *******.

            Customer response

            08/16/2024

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


            Regards,

            *******************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 2

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          400 W Franklin St

          Winchester, IN 47394-1515

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          (260) 729-2599

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          5 complaints closed in the last 12 months.

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