Complaints

• Initial Complaint

  07/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Took my 4 yr old there to get tubes put in and her tonsils/adenoids removed. First, the CRNA asked her if she got in a fight with a cat and laughed (she has a scar on her face from a previous accident and she’s already self conscious). Second, they tried 26 times to get an IV in. The doctor came out after the fact and told me that they were having trouble starting an IV but that was it. I counted all the pokes later that day. She is bruised all over because of that. They even tried her neck and groin and not once did they stop and see how we (her parents) wanted to proceed. 26 times is excessive! I’m more than happy to reschedule than them attempt that many times. Lastly, our post op nurse (only able to do tubes since they couldn’t get IV, No big deal) pushed us out the door before our daughter was even awake. She was cleaning everything up and told us she “wouldn’t judge if we took her out without a shirt on” and told us we could go. Our daughter was screaming and crying. I had to sit in the parking lot for 30 mins rocking her, helping her wake up, while she was screaming and crying with no shirt on.

  Business response

  08/06/2024

  Good morning,

  We did receive the original complaint. I will do some research and reply to this complaint. Thank you . 

  Business response

  08/14/2024

  We acknowledge your concerns and appreciate you bringing this to our attention.  It is unfortunate and not intended for the patient and parents to experience the occurrence on July 8, 2024. We understand how disappointed and upset the situation was.  Please be assured that we have reviewed your experience internally and have addressed the processes that caused these issues. It is important that our patient's and their families know how much we value , appreciate them , and take pride in partaking in their care. Because of your experience, we will write the remainder of your bill off leaving a zero balance. We hope you will give us the opportunity to better serve you future and earn your trust

  Customer response

  08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩