Complaints

• Initial Complaint

  08/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I TOOK MY ***************** IN FOR THE FIRST SERVICE AND PAYED ALMOST *** DOLLARS FOR THE SERVICE WHEN I GOT IT HOME THERE WAS A SMALL OIL LEAK AND UPON FURTHER INSPECTION I FOUND THAT THE REPAIRS I PAID FOR DID NOT SEEM TO HAVE BEEN DONE THE COMPANY CAME AND PICKED IT UP AND INSPECTED IT AND SAID THAT THEY WERE SORRY BUT THE REPAIRS WERE NOT PERFORMANED SO NOW IM ASKING FOR MY MONEY BACK AS I DONT TRUST THERE DEALERSHIP AND ALL THEY ARE WANTING TO DO IS GIVE ME FUTURE CREDIT FOR ADDITIONAL REPAIRS

  Business response

  09/16/2022

  Business Response /* (1000, 5, 2022/08/17) */ Contact Name and Title: Trey ******, GM Contact Phone: ************ Contact Email: ******************** We spoke with the customer yesterday, the same day he apparently filed this complaint. We agreed the work was not completed to his satisfaction and agreed to refund his money for the full amount. We called and got his information on 8/17/2022 in the morning and credited the full amount back to his credit card. The refund processing for through the credit card company can take up to a week, however the amount has been refunded as the customer and complaint requests. Between the time Mr. **** asked for a refund and we granted that request was several hours but it was resolved in a timely manor and to Mr. ***** satisfaction we believe. Consumer Response /* (2000, 7, 2022/08/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  07/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We had engine failure on our 2017 *******************. They refuse to help us even though we had purchased an extended warranty, based on the financial department claiming the warranty would cover "everything." The service department quoted us $**** for a new engine and clutch. The store manager called my wife a liar regarding service work. Then when receipts were brought up back up our service records, he told her "the service was done wrong then"

  Business response

  08/16/2022

  Business Response /* (1000, 5, 2022/07/25) */ This customer purchased a used ********** from us on 6/26/21. It was serviced and checked out by the shop before they took delivery. We sold them the extended warranty at a discounted price. It was quoted as a bumper to bumper warranty. The customer had the machine a year. It was never brought into our shop again for any maintenance or repairs during that time. The machine was then brought into service for smoking and not running correctly. They engine was full of dirt from not ever changing the air filter or keeping up with maintenance on the machine. Dale and I both have tried to explain that the warranty would not cover the engine because they did not service it correctly. Dale nor I have ever called them liars. We have tried multiple times to explain that warranty does not cover "everything" if the machine is not properly maintained. They requested to cancel the extended warranty on 7/19/22 and we completed that immediately. We told her that they would receive a refund check within the next 30 days. Consumer Response /* (3000, 7, 2022/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The majority of what they stated is NOT correct. The machine, which is a 1000cc, not 900. Was in fact maintained. THEY also did service work to it including wheel bearings. I also purchased an service kit from THEIR parts department shortly after buying the machine. During a conversation my wife had with the service manager he specifically stated that he could "tweak" the findings from tearing the engine down, so that we could turn in a claim to our insurance company. That to me suggests insurance fraud which is something I am not willing to commit. They did not say we would receive a "full refund" from the warranty. They said it would be approximately $*** which is half of the price of the warranty. The machine DID get serviced, more than once in fact, and I explained that to them. However, since THEIR service department didn't perform the work, they insist it never happened. As if they are the ONLY people that can service the machine. Their failure to even offer a solution that's not $**** is unfortunate. The place is a **** and every consumer out there needs to be aware so others aren't taken advantage of. When I picked the machine up, I didn't make it 5 miles down the road before the entire roof flew off. The first trip down the road with it, there were noises coming from the front end. That noise turned out to be loose lug nuts. I sent a text message to the salesman regarding BOTH issues. The roof was replaced but I had to install it myself. The lug nut situation was fortunately caught before the wheel came all the way off. For them to say their service department checked EVERYTHING is clearly inaccurate. Makes you wonder if their service department looked any of it over at all. I am not satisfied for multiple reasons. I spent over ****************** dollars on a machine that didn't last but approximately 1000 miles, and just 1 years time?That's absurd. I WILL be hiring an attorney if these issues aren't addressed and resolved. There was never even any alternative solutions offered. It was simply "warranty denied the claim and it's going to cost $**** to fix". I've been lied to and cheated on this machine and that is NOT how a business should operate.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩