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Complaint Details
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Initial Complaint
12/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
They are my cable company. Their service has been terrible for the last 4 months. Stations drop, voices are distorted, for the last 2 days out of about 80 channels I am suppose to get I can only get about 10. I have called many times. It is an apartment complex I live in and the complex management has called them and nothing has been done to correct the problem. They have said they have ordered converter boxes 2 months ago but nothing has been done yet.
Business response
01/19/2023
Business Response /* (1000, 9, 2023/01/06) */ We are experiencing current and intermittent signal issues this week with a series of channels associated with ************, ******, *** / ****** / **** and related feeds. The severe weather in ******* on Wednesday impacted one of the dishes that evening we're experiencing issues generally associated with ****** and ****** feeds. Accordingly, that dish required repair and repositioning. This dish has multiple feeds and some of the other content feeds are being affected this evening as our crews are currently working on calibrating and repositioning this dish. The crews are making good progress and expect to have the channels / signals resolved and progressively coming back online today. New cable boxes were provided to the residents on 12/29 to help with other video quality issues. Customer did let us know that the new boxes have helped out a little but still experiencing issues. Upon showing up to customers apartment we found both HDMI and COAX cables had been chewed on by his cat. Replaced cable box, COAX cable and HDMI cable while on site. Customer then was able to show us what was happening with the distorted picture quality a call was made to our technical office to reset a piece of equipment and the picture quality came back. Before we left we made sure to let the customer know that to call us if he experiences any troubles to call us and we can see if the fix can be done at our office or if the trouble needs to be escalated to the national carrier in *******.
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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