Complaints

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Took vehicle in for issue associated with rubbing noise when driving, paid for services and had to take it back 5 times consecutive and issue was never resolved. Paid $1000 in services, took vehicle across street and was told to do alignment and balance, this helped for 2 months and issue came back. Contacted corporate, have been assisted over the phone back and forth for last 2 months without resolution. Have made 3 total claims with corporate and no resolution as of yet.

  Business response

  04/05/2024

  We will be calling the consumer, *******, to try to work out a resolution for his complaint. 

  Business response

  04/05/2024

  I have been in contact with this customer and we have resolved this matter.

  Customer response

  04/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  12/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Midas 3 times in 5 months they charged me for noise reduction test. They couldn't find anything wrong . But finally 2 months ago they said that I should repair my lower control arm to fix the noise coming from my car. As soon as I drove off I continued to hear noise coming from car I spent *** dollars for a incomplete fix and false repair I didn't need

  Business response

  12/30/2022

  Business Response /* (1000, 5, 2022/12/04) */ Contact Name and Title: Adam ******* SDM Contact Phone: ********** Contact Email: ************************** Mr. ******* and I have spoken about the repairs done to his vehicle. On Aug. 29th, 2022 we performed a steering/suspension inspection on his vehicle. During that inspection we found that both front lower control arms and the rear shocks needed to be replaced. On Oct. 6th, 2022 Mr. ******* came back to Midas and asked us to replace one control arm to meet his budget constraints. The front left control arm was very loose and unsafe. It was much worse safety wise than the passenger side. We explained to him that noise or not, the driver side had to be replaced first to make sure the vehicle was safe to operate on the road. He agreed to the plan and we performed the repair. He brought the vehicle back in a couple of weeks later and told us about his noise concern again. We looked at the vehicle again and did a deeper inspection on the entire vehicle. He still needed the front right control arm and the rear shocks. We also found that he needed three engine mounts as well. He did not have any additional work done on that visit. The last time I spoke with Mr. ******* I told him to come and see me while I was at the shop and I would see if there was anything special I could do to help him with additional repairs. He did not show up on the agreed upon day and I have not heard from him since. Unfortunately, we cannot refund money for a much needed repair that was performed properly. The vehicle needs more work and we are willing to work with him to help make that happen. Thank you! Consumer Response /* (3000, 7, 2022/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not fix my car they intentionally tried to defraud me to receive a payment by not fixing the actual problem . They have basically are trying to not do their job by making me pay prices for a job undone I'm outraged. I did not need the lower control arm done if it wasn't going to fix the noise problem Business Response /* (4000, 9, 2022/12/05) */ We have no change to our original statement. All work performed was explained, authorized, and completed correctly. Our diagnosis and estimates prove that the customer was notified of everything in advance of repairing the vehicle.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩