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          Business Profile

          Hearing Assistive Devices

          American Hearing + Audiology

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Hearing Assistive Devices.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/15/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Received marketing mail from this business for my deceased mother. Sent a letter on May 1, 2023 by the United States Postal Service, with a copy of my mother's Death Certificate, showing her date of death as 09/20/2020, asking to have her name and my address removed from all further marketing mailers. Received another marketing mailer for my deceased mother on Thursday, September 14, 2023. My original letter dated May 1, 2023, informed this company that any further mailings received after 90 days from that date, I would file a claim with the Better Business Bureau AND the Federal Trade Commission. I have done my due diligence by completing the United States Postal Service Death Notification. I have contacted the company directly and requested the mailings to cease.

            Business response

            10/04/2023

            We deeply regret that we couldn't remove the patient's name from our mailing list as swiftly as the consumer had hoped. Please be assured that we have taken the necessary actions on our part to rectify this situation. We have diligently reported the information to our systems and have implemented all measures within our control to ensure that the patient will no longer receive any communications from us.
            It's important to note that our business does not send marketing mail directly; rather, we collaborate with multiple mailing houses. We've been informed that the process of completely removing a consumer's name from all mailing houses can take anywhere from 4 to 6 months. Each mailing house follows its own specific procedure. However, I want to reiterate that we have taken every possible step on our end to prevent the patient from receiving any further marketing materials from us.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 19

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          3633 W 95th St

          Leawood, KS 66206

          Visit Website
          (913) 270-1331

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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