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          Business Profile

          Solar Energy Contractors

          Bliss Brothers

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Solar Energy Contractors.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/27/2023

            Complaint Type:
            Order Issues
            Status:
            Answered
            I agreed to purchase a 15kw solar system from this company on 8/18/22. Items were available for install on the 2nd week of Oct. we agreed to install the week of the 24th of Oct and was told by David that installation would take a week and inspection should be done within 21 days afterwards. They received the 2nd half of my payment on the Oct 28th after being assured they’d be done that day. Following receiving the payment they did not hook up any electrical components. After much work I got them back on Dec 12th. They did not install the meter box correctly and have had 2 site inspections failed because of incorrect installation. Also was unable to get a receipt of payment until my accountant had to have it for taxes here in February. Have asked numerous times for completion but have been unable to get there with just them and myself. Will seek other resolution if we reach March 1 with system still offline.

            Business response

            02/24/2023

            Everything is fine now. He’s going to give them more time. This wasn’t a bliss Brothers Solar customer. There is a company in ******* ****** called Bliss Brothers ******* and the issue was with them, I did contact them and the recording that is attached to the email is from the homeowner.
            Let me know if there’s anything else you need for me to close out the ticket!
            Thanks, Kevin Bliss

            Customer response

            03/03/2023

            Found that though I was led to believe I purchased from bliss brothers Solar I actually purchased from bliss brothers *******. Though the logos and paperwork led me to believe otherwise. Did not feel David was upfront with me on this. Not a smooth transaction or installation but hopefully it will be resolved and more transparent to their future costumers. 

            Business response

            03/03/2023

            Date Sent: 2/24/2023 4:36:06 PM
            Everything is fine now. He’s going to give them more time. This wasn’t a bliss Brothers Solar customer. There is a company in ******* ****** called Bliss Brothers ******* and the issue was with them, I did contact them and the recording that is attached to the email is from the homeowner.
            Let me know if there’s anything else you need for me to close out the ticket!
            Thanks, Kevin Bliss

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          1083 6th Ave

          McPherson, KS 67460

          (316) 393-4537

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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