Complaints

• Initial Complaint

  01/02/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My Business refund check issued by the US Treasury was mailed to me, and i deposited the check into my business account with Arvest bank, they held check for 7 days and check cleared, they refused to release my funds, i went to them several times and they claim its under review. my business is fully registered in the state of Missouri. After several visit to the bank, they said they will close my account and send me a cachiers check for the entire amount of my refund check, this they said verbaly and they refused to put anything in writing. after another week, i called Arvest bank and they told me a cashiers check was sent to my address, after 1 week and few days, i went to the arvest bank and they claimed they did a mistake in my address when they sent out the cashiers check by not putting my apartment number, this is a bank that normally sends me mails. i requested for the cashiers check since i was inside the bank, they claimed the department that handles it is not in that branch, this is how they kept on turning me around until this date. My Names are: ****** ********* Position: President Business name: ***** *** * **** Employer Identification Number: ********** Bank Name: Arvest bank Account Number* ******** bank Address: **** ***** ********* Kansas City, MO 64106 Bank Phone: ***** ******** Account Type: Business Checking cHECK DEPOSIT DATE: 05/16/2024 AMOUNT: $1,612,012.62 I WANT MY FUNDS TO BE RELEASED IMMEDIATELY AS CASHIERS CHECK AND I WANT TO WALK INTO THE BRANCH AND PICK UP THE CASHIERS CHECK, THIS WAY THERE WONT BE ANY ESCUSES OF WRONG OR MISTAKE ADDRESS.

  Business response

  01/10/2025

  We will respond within 10 calendar days from the date the complaint was sent to us , which was on 1/06/24 . Please do not close this complaint prior to 1/16/24. 

   

  ****** ***** 

  Arvest Bank Compliance Analyst 

  Business response

  01/22/2025

  Please see that attached document as Arvest Bank's response to *** *********** complaint rebuttal. 

  Customer response

  01/23/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  We got a notification and a confirmation of a recent Payment for the said amount to our account with the IRS. this means Arvest recently returned the funds to the IRS. i am requesting a transcrip for 4th quater and 1st quater for my ***.

  We will Present the currupt and fraudulent act of arvest bank for holding our funds from the date the IRS released funds to the date they returned the funds to the IRS

  Each day damage must be paid for. 
  Arvest will have to pay for damages for holding our funds withing the period it held our funds.

  Arvest Bank must provide the date of when funds was sent back to the IRS and pay for the damages they have incured our company.

  If this date is not provided withing 2 business days, arvest will have to come to the News station with the funds return date to the IRS and then pay us a bigger charges for damages 

  Arvest Bank is required to reimburse me for the damages they caused to my business and to provide the date on which the funds were returned.Arvest will have to present the news station with the date of the funds' return to the IRS and then pay us a higher amount for damages if this date is not given within two business days.In order to settle this matter, Arvest needs to give the date of the funds' return and acknowledge that they have earned interest on my money and that it is now time to reimburse me for keeping my funds without my permission.
  Arvest Bank is required to reimburse me for the damages they caused to my business and to provide the date on which the funds were returned.
  
  Arvest will have to present the news station with the date of the funds' return to the IRS and then pay us a higher amount for damages if this date is not given within two business days. 
  
  In order to settle this matter, Arvest needs to give the date of the funds' return and acknowledge that they have earned interest on my money and that it is now time to reimburse me for keeping my funds without my permission.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  10/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to formally dispute the inaccurate and inconsistent reporting of my Arvest Mortgage account (Account Number: *************) as it appears on my credit reports from TransUnion, Experian, and Equifax. The discrepancies between the information reported by each credit bureau are a violation of the Fair Credit Reporting Act (FCRA), which mandates that all information furnished must be accurate and consistent across all credit bureaus. Below are the specific discrepancies: TransUnion: Reports 90-day late payments for September 2023 and June 2023, as well as 30-day late payments for August 2023 and March 2023. Experian: Reports 60-day late payments for August 2023 and March 2023, and 30-day late payments for July 2023. Equifax: Reports 120-day late payment for August 2023, and 30-day late payments for July 2023 and March 2023. These varying reports clearly indicate that the information being furnished to each bureau is not uniform, in direct violation of the FCRA. I have attached my ******** and copies of the credit reports highlighting these discrepancies for your reference. It is essential that these inaccuracies be corrected across all credit reporting agencies. Additionally, due to your violations of the FCRA, I have attached an invoice from ******** outlining the charges incurred as a result of this incorrect reporting. Payment is to be remitted to the address on the invoice, and I also demand the immediate deletion of all inaccurate payment history from my credit reports. Please resolve this matter within the 30-day time frame as required by the FCRA. If these issues are not addressed promptly, I will have no choice but to escalate this matter further. Thank you for your attention to this urgent matter. I look forward to your prompt response and resolution.

  Business response

  10/16/2024

  Dear Dispute Resolution,

  Arvest Bank is in receipt of the complaint filed by ****** ***** with the Better Business Bureau of Arkansas on October 10, 2024. In *** ****** complaint, he expresses dissatisfaction with Arvest Bank’s credit and complaint investigations, maintains Arvest Bank is reporting inaccurate credit information, alleges the consumer reporting agencies are reporting inconsistent and/or inaccurate credit information, demands a goodwill credit adjustment, and requests payment of $2,000.00 for alleged violations of the Fair Credit Reporting Act (FCRA). We thank you for the opportunity to address *** ****** concerns. 

  Arvest Bank is required to satisfy all federal regulations, state laws, and investor/insurer guidelines. Our intentional efforts reflect our mission to comply with all fair lending and consumer protection laws and regulations. We remain committed to assisting our customers within these laws, regulations, and guidelines.
  In the course of our complaint investigation, our management teams have reviewed *** ****** various direct and indirect disputes, the complaint he submitted to the CFPB on November 30, 2023, the complaint he submitted to the BBB on September 16, 2024, our response letters (enclosed), and other servicing file records. Pursuant to the Fair Credit Reporting Act (FCRA), Arvest Bank investigated each dispute and timely responded to either *** ***** or the CRA(s), as applicable. We maintain the negative credit information being submitted to the consumer reporting agencies (CRAs) is correct. 

  Further, we maintain that our obligation to investigate *** *****' claims was previously satisfied. Arvest Bank is not required to investigate a credit dispute if we have reasonably determined the dispute is frivolous or irrelevant, as defined by the Fair Credit Reporting Act (FCRA). A dispute qualifies as frivolous or irrelevant if it is substantially the same as a dispute previously submitted. As previously communicated, *** ***** has not pointed to any specific credit reporting error(s) by Arvest Bank in his complaints to the Better Business Bureau of Arkansas and has not provided any new material information with this complaint that is relevant to any of the disputes he has submitted.  
  

  As a Furnisher of Information, the FCRA requires Arvest Bank to report information to Credit Reporting Agencies (CRAs) with Accuracy and Integrity. Accordingly, and as previously communicated to *** *****, we respectfully decline *** ****** demand to remove the negative credit reporting we have furnished to the CRAs. Performing a goodwill credit adjustment to report a proven delinquent account as current would not be consistent with regulatory guidance and would violate our internal standards. 
  Last, as indicated within our complaint response letter dated October 1, 2024, we’d like to remind you and *** ***** that our obligations as a Furnisher of Information and the consumer reporting agencies (CRAs) as Reporters of Consumer Information under the FCRA are separate altogether. As such, we cannot speak to the obligations or practices of TransUnion, Experian, and Equifax. Additionally, we cannot speak to any credit monitoring information *** ***** may have received.  Accordingly, we respectfully decline to remit $2,000.00 to *** ***** for his alleged and unfounded FCRA violations.  
  

  Arvest Bank appreciates the opportunity to service *** ****** mortgage loan. While we recognize that *** ***** remains dissatisfied with our credit and complaint investigations, we are unable to identify any errors with the credit information Arvest Bank is furnishing to the CRAs. Should *** ***** have additional questions or concerns, we ask that he contact us directly at ***** ******** from 7:00 a.m. to 8:00 p.m. CT Monday through Friday and Saturday from 8:00 a.m. to 2:00 p.m. CT. 
  
  
  Sincerely,
  Credit Department
  Arvest Bank
  

  
  

  Business response

  10/29/2024

  Arvest Bank is in receipt of the complaint response ****** ***** submitted to the Better Business Bureau on October 24, 2024, in which he rejects Arvest Bank’s complaint response dated October 15, 2024, and threatens litigation.  We thank you for the opportunity to address *** ****** latest complaint; however, we’d like to note that *** ***** did not provide any new or materially different information.  

  To summarize, ****** ****** October 10, 2024, complaint to the Better Business Bureau expressed his dissatisfaction with Arvest Bank’s credit and complaint investigations, maintained Arvest Bank is reporting inaccurate credit information, alleged the consumer reporting agencies are reporting inconsistent and/or inaccurate credit information, demanded a goodwill credit adjustment, and requested payment of $2,000.00 for alleged violations of the Fair Credit Reporting Act (FCRA). 

  Arvest Bank is required to satisfy all federal regulations, state laws, and investor/insurer guidelines. Our intentional efforts reflect our mission to comply with all fair lending and consumer protection laws and regulations. We remain committed to assisting our applicants, customers, and former customers within these laws, regulations, and guidelines.
  In the course of our complaint investigation, our management teams have reviewed *** ****** various direct and indirect disputes, the complaint he submitted to the CFPB on November 30, 2023, the complaints he submitted to the BBB on September 16, 2024, and October 10, 2024, our response letters (enclosed), and other servicing file records. 
  Arvest Bank disputes all allegations of wrongdoing in this and previous complaints. Furthermore, all previously received direct and agency credit disputes and complaints have been closed according to applicable regulatory and agency guidelines. Arvest Bank continues to stand by the prior responses, which fully address the matters referenced in *** ****** most recent complaint. We maintain the negative credit information being submitted to the consumer reporting agencies (CRAs) is correct. 

  Arvest Bank strives to provide an excellent customer experience, and we recognize that not all interactions may be positive from a customer’s perspective. While we acknowledge *** ***** remains dissatisfied with our credit and complaint investigations and responses, we maintain that Arvest Bank has made every reasonable effort to investigate and address each of his mortgage servicing concerns. Having met all the requirements of the Fair Credit Reporting Act (FCRA) through investigation of all the credit disputes and complaints received, and in the absence of new and materially different information submitted with *** ****** most recent complaint response, we consider all matters fully addressed and closed.  
  

  
  

  Customer response

  11/04/2024

  
  Complaint: ********
  
  I am rejecting this response because: I am requesting copies of the account’s payment history, showing dates and amounts, to verify the reported late payments. I am asking for any written communication or notices sent to you regarding the missed or late payment. I request evidence that you were notified of any delinquencies, as required by law. Under 15 U.S.C. § 1681, credit reporting agencies and creditors are required to provide accurate reporting and verify disputed information. Section 1681i outlines the process for dispute resolution, including the need for a “reinvestigation” and an accurate method of verification (MOV). If the creditor cannot validate the accuracy of the late payment, it must be corrected or removed from your credit report.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  08/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They allowed some woman claiming to be my wife empty my checking account,I have never been married at all,when I went in their bank in Farmington Arkansas,I was told my wife has gotten the money and I was treated like ****

  Business response

  08/15/2024

  Please see the attached document as Arvest Bank's response to *** ******** complaint. 

• Initial Complaint

  07/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I deposited $80 into my account via the Live Teller ATM in the medical plaza on 32nd street in Joplin, MO. The tellers name was *****. The deposit was not made into my account.

  Business response

  07/12/2024

  Please see the attached document as Arvest Bank's response to Ms. ****** complaint. 

• Initial Complaint

  05/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ACCOUNT OPENED IN MY NAME THAT I DID NOT DO , WHEN I CALLED THEY WERE NO HELP WITH ANY INFORMATION ABOUT THIS ACCOUNT.

  Business response

  06/07/2024

  Please see the attached document as Arvest Bank's response to ***** ****** complaint.

  Thanks 

• Initial Complaint

  05/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Since Sunday 4/28/24 the Arvest 24 Hour Account info line has NOT WORKED. I have tried talking to the representatives on the phone till I am blue in the face but NOTHING GETS DONE. Today 5/2/24 I was told they had fixed it yesterday, but it STILL DOES NOT WORK. I believe they have either allowed 0 time to enter the PIN or they have NOT allowed enough spaces for the 5 digit PIN number. When I enter my account number (as I have done for 8 years) its fine. Then it tells me to enter my PIN. when I do that it tries to tell me it is unable (message ends ) then it tells me I entered an invalid MENU OPTION. Of course its an invalid menu option because its a PIN. The problem is that NOONE at Arvest seems to give a hoot whether or not the system works. They wont call me or email me about this mess. Im Mad as heck over not being able to check my accounts when I want or need to. Since the OLD system worked fine, Remove the new system, put the old system back in service, and FIRE the people responsible for creating this mess from the top brass to the floor sweeper!

  Business response

  05/09/2024

  Hello,

  Please see the attached letter of response for *** ************ complaint.

  Thanks 

  Arvest Bank 

• Initial Complaint

  04/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I settled a debt with this company 2/22/2024 and the service representative ************* ****** was verbally abusive when I asked multiple times to speak to a woman representative. He kept repeating a story and speaking over me instead of answering my question or helping me report the SETTLED debt to the credit reporting agencies. He then gave me a verbally abusive run down of why My credit is never going to go up because I defaulted on this loan. This is inaccurate and also abusive behavior towards a woman who had a history of domestic violent divorce where I was financially abused for almost 2 years before I could pay this off on Feb 22, 2024.

  Business response

  05/07/2024

  Please see the attached document as response to *** ******* complaint. 

• Initial Complaint

  04/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid my January and February loan payment to Arvest online. For some reason in Feb they randomly reversed both of those payments and reported me 60 days late to the credit bureaus. My credit plummeted 80 points to 680. There was no reason for this, money was in the account. i called them and they said it was a "known issue" with some credit unions and small banks and they promised to fix it. I disputed the incorrect 60 day late reporting with ******** and checked back in a few days, ******** was fixed and my score went back up. I assumed ******* and ********** were also fixed and that Arvest had kept their word and fixed the problem. Now I am in the middle of a house loan and they are pulling back my approval because ********** and ******* are still showing the Arvest issue of 60 days late. Apparently they did not fix it at all, it just got fixed because of my dispute with ********. I have now disputed with ********** and ******* but it won't get resolved in enough time to save my home loan. i have called Arvest 5 times, each person has promised to fix it and to call me back, said they put a note in my file, it has not been fixed and I have not been called back. Each time i call they act like it's the first time i have heard it. They tell me it could take 30 days when in fact they could call the credit bureaus and correct it immediately. if it takes 30 days I will have lost the home I have under contract.

  Business response

  04/12/2024

  Please see the attached document as Arvest Bank's response to *** ********* complaint. 

• Initial Complaint

  12/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I pay every month in escrow to cover insurance premiums. I send all documentation related to insurances payments. They never send the checks to the insurance provider in time. For instance last year, we they needed to make out payment by 12/XX/23 and they were late and our insurance lapsed. Because of the lapse, it had to be requoted at almost triple the cost. I had to fight with Arvest for almost two weeks because they wanted me to be reliable for the new costs along with the cost of lapse in coverage. Here i am again today, with Arvest not sending the check in time again this year. Arvest said they sent a check on 12/4/23 to the insurance company. ( They got the letter in mid November). The letter clearly states the insurance company must receive the check by 12/15/23. They have gotten all the mail today, and the insurance company did not receive the check once again. Last year after 2 weeks of fighting they claimed " it was left on someone's desk"

  Business response

  12/18/2023

  Arvest Bank requests 15 days to respond to this complaint.

  Business response

  01/02/2024

  Due to size limitations, we have attached the additional documents that support our response. 

• Initial Complaint

  03/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My husband and I were trying to pay off our mortgage, so in January I called for a pay off. I told them I would be sending checks. After 2 weeks went by, and nothing deducted from the accounts, I called to inquire. ***** said you can not pay off with a personal check and that the checks were not yet accounted for. Recommended stop payment, which we did for 3 checks. The next day, we wired money and I called again to make sure they got it and was told by *******,the checks were there. Long story short, we had to wait for the banks to refuse the funds. Called the next day, spoke to ****** * ID# ***** explained everything. She said after speaking with a supervisor that they would now honor the pay off amount from January 20. She promised a call back that never happened 2 times. Eventually we were able to speak with a ******** *******. Spoke with him a few times for updates on the checks that were canceled. Also inquired about a suspense fund and got no definitive answers as to what is was. When we got the final payoff amount, ******** told us it would go back to February 6 when they tried posting the original checks. That amount ended up being 456.83 more than the January pay off that was promised by ****** *. Plus we had unseat canceled check fees and wiring fees. Due to the amount of characters allowed, a lot of detail has been left out. We are very unhappy with the way this payoff process was handled.

  Business response

  04/03/2023

  Dear BBB of Greater Kansas City,  

  We respectfully request to extend this complaint.  We intend to respond as soon as possible, but are working to gather details around the complaint to provide a satisfactory response for the customer.  

  Please contact me with questions or concerns.
  

  Thank you,

  ***** *********

  Customer response

  04/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Regards,
  ***** * **** ****** 

  we also received a letter from Arvest stating the same thing. 
  the loan number was *********** We spent days and hours on the phone with numerous people. We would like our cancelled check fees and wiring fees back besides the extra money from the later payoff date. We ended up having to pay more interest by putting us into February to pay the loan off.  we hope this issue is resolved in a timely matter. 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩