Reviews

They picked up my order 40 minutes after the restaurant had it ready. So by the time it got to me it had been sitting in a bag over an hour. Cold and gross. I'm sick and couldn't go get my own food and ended up with really nasty food. If they can't get enough drivers they shouldn't offer the service. Big rip off.

Hello, and thank you for reaching out. We sincerely apologize for the inconvenience caused by the late delivery of your recent order. We understand how frustrating it is to receive cold food, especially when you're not feeling well. For context, Menufy only serves as a connection between restaurants and delivery partners, we can't directly impact delivery timelines. In this instance, while the food was picked up within the quoted window, the delivery exceeded the estimated arrival time by 5 minutes. While delivery times are quoted based on estimated arrival from the restaurant, we recognize that unexpected delays can occur due to traffic or driver availability. Unfortunately, we cannot offer a refund for this order due to the delivery timeframe falling within our reasonable window. We apologize for any confusion the delivery timeline standards may have caused. If you have further questions about our partnership with 3rd party delivery companies or their policies, contact Menufy support at support@menufy.com or (913) 738-9399.

Menufy.com RIPPED ME OFF! I placed an order online for a meal at a restaurant new to me. Menufy.com charged me $41.97 (plus sales tax and "service charge") for what would have cost only $25.50 (plus tax) had I ordered directly from the restaurant. I will NEVER place an order through Menufy.com again.

Hello, and thank you for taking the time to provide feedback on your recent ordering experience. Menufy creates free and brand-focused online ordering websites at the request of our restaurant partners. Many of our restaurant partners chose our product because we are one of the few online ordering partners that give restaurants full control of their profits, menu prices, and service fees, unlike most 3rd party companies. For context, restaurant management sets all menu pricing, including extra toppings. Menufy has no part in deciding menu pricing. We do not upcharge online menu prices or keep a portion of the sale price either.Also, the $1.50 convenience fee covers the cost of our product features. Restaurant owners have the option to pass this fee to their customers instead of covering it themselves. Please reach out to our support team ************************************ if you have questions about our restaurant partnerships. But, because Menufy is not responsible for setting online prices, we recommend contacting the restaurant with further cost-related questions.

Finally got back to me 5 days later. I want to let any and all know to never use menufy to order through as you do not offer customer satisfaction guarantee. I was charged 4X at $36.77 = $145.76. Here was their email I received 5 days after I filed a complaint requesting the refunds. Hello, This is Menufy Support, we handle the online ordering for ******'S TACO SHOP and this email is in regards to your online order from the restaurant. Unfortunately, the restaurant has been unresponsive after multiple attempts to contact them about your order. Because this restaurant uses a special billing system that handles all online transactions internally, we are unable to revert any charges from our end. The ************ left are to try contacting the restaurant yourself to ask for a refund, or you can file a chargeback with your credit card company. Without any response from the restaurant, at this time we are regrettably at a standstill. We sincerely apologize for the inconvenience! * Find General Menufy Help and FAQs in our Menufy ***********

Hello,We apologize for the technical issue you encountered during your recent online order. It is unusual to have duplicate charges, and we are sorry for the frustration caused by this. The double charge was likely caused by a technical issue with the restaurant's point of sale system, which caused an error with Menufy online ordering. After you reported a delayed response from our support team, we looked into our communication records. There, we found that one of our reps contacted you on the same day as your initial request. In this communication, a rep said they would initiate the refund process by contacting the restaurant to authorize your refund request. Gaining refund approval from our restaurant partners is standard procedure because, unlike many other services, all online order profits belong to the restaurants, not Menufy. However, our team could not make contact after numerous attempts to call and email the restaurant in question over the following days. Our inability to contact the restaurant may have been due to the July 4th holiday.Because we are only able to ***** refunds with the restaurant's permission and because they use a separate point-of-sale system that we cannot access, we regretfully are unable to move forward with your request. We suggest contacting your bank or financial institution to assist further. We sincerely apologize for this inconvenience and hope you continue supporting local restaurants.