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          Business Profile

          Car Dealers

          Briggs Dodge Ram Fiat

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Car Dealers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/05/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            First off, the company used deceptive practices to get me in the store. Once I got there everything we discussed over the phone had changed. All I got from that was an apology. I don't know why I came back considering they used deceptive practices the last time such as, running my credit a bunch of times, got me approved for a vehicle, signed paperwork and drove off with my car, then got a call the next day saying I wasn't approved and tried to get me to agree with another finance company for a Much HIGHER monthly rate which I refused. This time they ran my credit without my permission based off of info from my last application. When I inquired about it they said no one ran my credit ,yet I was getting notified by all credit monitoring apps on my phone. All I got from *****, the person who ran my credit illegally, was an apology staying he assumed I wanted to move forward and he jumped the gun.

          • Initial Complaint

            07/02/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            11/18/2023 We are paying more than the vehicle is way worth and are interest rate is 16.5 they did not tell us what are interest rate was and never showed us all the options on the vehicle we purchase. Also they promised to fix a few things on the vehicle and now we been trying to get a hold of them on the issues now are salesman not even excepting are calls or returning are calls after we leave messages. Needless to say we are not very happy with them

          • Initial Complaint

            03/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Parts for safety recall rendered the truck unreliable an unsafe to operate an now they have issued a parts available but still not able to do the work just yet I would like them to consider a buyback I have been paying on a truck I cannot use I have it financed with another company but ram has not been able to provide parts to remedy the well known issue well over a year

            Business response

            03/25/2024

            I am needing the vin number of the vehicle. so we can do more research on this.  

            Customer response

            03/25/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

            Sincerely,

            ****** *********

          • Initial Complaint

            12/18/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I was working with a salesman to trade in my vehicle and purchase another one. He ran some numbers and presented them to me. I advised the salesman that unless he can get the number from 32000 to 28000, I was not interested. He called me and said that they would be able to get close to that and to come in and have my credit ran to proceed. I asked for the new numbers and he stated he did not have them until I ran my credit. I stated I did not want my credit ran unless he could get me to the 28000 range. He again said they would get close to that range. I agreed to have my credit ran by one credit agency and that did not work out so I agreed to have 2 more ran. They proceeded to run my credit a total of 6 places and ran the loan amount for the 32000 not the 28000.

            Business response

            01/08/2024

            Here is the response from the finance manager:

            We ran her credit to establish a score and then sent the application to 5 lenders(Truity Credit Union, Wells Fargo, PNC Bank, Capital One, and Ally). The first 3 lenders declined any offers of credit and the latter two had approvals would have had a payment above $650/month and customer did not want to go over $500/month.  The application was sent for $26,049 amt financed, see credit application attached.

             

            They are more than welcome to contact the General Manager ***** ******* to discuss.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 42

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3001 S Kansas Ave

          Topeka, KS 66611-2218

          Get Directions
          Visit Website
          (785) 266-8858

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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