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          Business Profile

          Decals

          Custom Sticker Shop

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/01/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            From seller: Know wonder they have a bad rating! Duane, we completely understand your frustration. We thank you for our service. The tracking appears the parcel was placed on the wrong truck and unfortunately went to another town. Tracking info: Arrived at USPS Regional Facility MIDLAND TX DISTRIBUTION CENTER June 30, 2024, 8:53 pm Arrived at USPS Regional Facility AMARILLO TX DISTRIBUTION CENTER June 29, 2024, 11:58 pm Arrived at USPS Regional Facility LUBBOCK TX DISTRIBUTION CENTER June 29, 2024, 1:36 pm In Transit to Next Facility June 28, 2024 Arrived at USPS Regional Facility LAFAYETTE LA DISTRIBUTION CENTER June 27, 2024, 10:17 pm Departed USPS Regional Facility BATON ROUGE LA PROCESSING CENTER June 27, 2024, 8:46 pm Arrived at USPS Regional Facility BATON ROUGE LA PROCESSING CENTER June 27, 2024, 6:07 am Departed USPS Regional Facility LAFAYETTE LA DISTRIBUTION CENTER June 27, 2024, 4:25 am Arrived at USPS Regional Facility LAFAYETTE LA DISTRIBUTION CENTER June 27, 2024, 3:46 am Departed USPS Regional Facility MEMPHIS TN NETWORK DISTRIBUTION CENTER June 26, 2024, 6:04 pm Arrived at USPS Regional Facility MEMPHIS TN NETWORK DISTRIBUTION CENTER June 26, 2024, 12:43 pm Departed USPS Regional Facility KANSAS CITY MO DISTRIBUTION CENTER June 26, 2024, 3:44 am Arrived at USPS Regional Origin Facility KANSAS CITY MO DISTRIBUTION CENTER June 26, 2024, 2:48 am Accepted at USPS Origin Facility TOPEKA, KS 66612 June 26, 2024, 1:33 am Shipping Label Created, USPS Awaiting Item TOPEKA, KS 66612 June 21, 2024, 1:25 pm They will not issue refund 10 days later and 1000 miles away delivered. Stay away from this fraudulent company. F rating!

            Business response

            07/02/2024

            Customer is frustrated that USPS has a delay for misrouting the order.  Expected a refund for custom made product that is on the way and we be delivered.

            We sent the customer the following email 

            Duane, we completely understand your frustration.  We thank you for our service.  The tracking appears the parcel was placed on the wrong truck and unfortunately went to another town. 
            The parcel is on its way back to you.  I am sure you, being a veteran, and a reasonable person understand that mistakes happen.  
            The mistake in this case is not our company but a sorter at the post office facility made a mistake and routed the parcel to the wrong truck, this does not happen often but again we all make mistakes. 
            I talked to USPS, a claim can be filled if the parcel has been lost for over 15 days.  In this case the representative advised it is on its way back to Lafayette LA Distribution center and will be delivered to Maurice LA.  
            We can only apologize for the mistake made by USPS and advise the progress as we have been given. 
            Again I am sorry your parcel is arriving late.
            ***** 

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          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Years in Business: 12

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          4021 SW 10th Ave

          Topeka, KS 66604-1916

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          (785) 244-1807

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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