Complaints

• Initial Complaint

  01/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Well I got a letter from pure property Management that is dated 1229 of 23 I have been trying to contact this company for the past week and a half to no avail for the claims that they have well I got an email from the company dating that they had already sent me to collections and that I needed to contact ********* and I said lady you didn't even give me 30 days to either dispute the claim or make pay arrangements well I called ********* and they told me that that was a lie that they do not have my files or anything about me as I stated the letter from them was dated 12/29 of 23 they have not called me I have been calling them trying to talk about the matter and they have not given me a chance to do anything and from what I was reading you at least need to give someone 30 days before you send them to collections which they stated that they have sent me to collections which I find very unfair because I have not been given a chance I moved out of the property on November 18th of 2023 today is January 30th the 30 days with just now be up but they're stating that they've already sent me to collections before the 30 days I found that very unfair being that they haven't contacted me besides this letter which I will upload and I have been trying to contact them for the last week and a half with no success so it sounds like a scam to me they haven't given me a chance to make pay arrangements or disputed they haven't given me a chance to do anything and they will not make contact

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is Morgan *****. I lease an apartment on ******* *** that is managed by Balanced Property Management. 3/24/2023 I reported a bed bug found in my apartment to Balanced Property Management by phone call in accordance with my lease agreement. Tanya with BPM disclosed that another tenant in the same building recently reported the same issue. 3/28/2023 Tanya with BPM left a voicemail on my phone stating that an exterminator has been dispatched to find the source of the issue and the extent of the problem. 3/28/2023 an exterminator came into my unit and inspected my apartment and found no signs of an active infestation. He identified the bug I captured days before as a bed bug. He disclosed that another unit had a bed bug infestation that he described as “major and a big problem”. He did not treat my apartment. 4/12/2023 I had not received any response or follow up from the inspection and reached out to BPM and spoke with Kathryn **** who identified herself as a property manager. She told me they will not be paying for treatment. Since then, I have received dozens of bug bites and spent hundreds of dollars on store bought home treatment and insecticides. 5/20/2023 I contacted BPM and left a message with the EMERGENCY maintenance line notifying them that there was no hot water in the building 5/22/2023 After finding ten separate bug bites on my arm, I found a live bed bug on my couch. 5/22/2023 My grandfather contacted BPM and asked when the hot water and bed bug issue would be resolved. Martha with BPM told him she would follow up within 24 hours. 5/23/2024 I left a message with Kathryn **** asking to be called back 5/24/2023 I spoke with Kathryn and asked her for a prorated rent for 96+ hours without hot water (during a bed bug crisis) and asked that they treat my unit for bed bugs. She was ********* and *** **********- only said she would follow up within 24 hours. As of 5/30/2023, I have not heard back from BPM despite multiple contact attempts.

• Initial Complaint

  11/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We moved in June 1st, 2021. Come winter, the heater was not working. We went 2 WEEKS without heat, and were told we would be compensated. That did not happen. We are on our second year. Every working part of the heater has been replaced. We have video evidence that it is under 60° in here. Maintenance says open and turn on the oven. *************************************** Thus, that is too dangerous. Tennant-Landlord handbook says dwelling is to be at at least 68°. This is a violation of our rights, this is the second year in a row, and my family and I should not have to suffer because whoever owns the property does not want to fix the things that are not right.

  Business response

  12/16/2022

  Business Response /* (1000, 8, 2022/11/20) */ Tenant called in 01/13/2022 regarding heater not working. ********************** went out within 24 hours to address the issue - however our technician Aaron supplied the tenants with 2 space heaters as required. ****** found that the thermostat wire was broken off the gas valve for the wall heater. They repaired this wire and ****** ensured that the heat was running properly prior to leaving. Tenant called in again on 02/04 10:11am and tenant advised "having heater issues again, wouldn't come on, got colde enough they could see their breathe, finally kicked on at 3am but now won't turn off and they are scared to turn it off that it won't come back on". Our technician went out and replaced thermostat and upon leaving all was working properly. No further concerns were called in by the tenant until 07/11 regarding kitchen sink and then again on 10/18 at 9:30am. Our technician arrived on 10/19 at 8:36am and found that the thermostat was set at 75 and it was 63 this morning, highest temp reached 115 and now 81 and unit will not kick off. Our tech replaced the thermostat and when leaving all was operating normally. As of the date of this complaint, tenants have not called into our office for any additional maintenance concerns and upon reviewing all recorded calls, no requests were made for credit on account, however after reviewing all maintenance - all was handled within 24 hours from either our office or an outside vendor. At this time, we have not open work orders of any concerns and tenants have ability to call our office and request a work order. Create an online maintenance order as well emailing our maintenance email to request work order.

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