Complaints

• Initial Complaint

  10/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am writing this in regard to the statements I have been receiving since August 2024 from Drive KS Kansas Turnpike Authority. I have received four statements with two different account numbers. Let me begin by saying I share title on a 2002 Chevy Silverado pickup with license number 33-50A however it barely runs and I would for certain not drive it on the Interstate. And the Topeka route I supposedly drove is totally unfamiliar to me. I have no reason to drive there nor have I driven any vehicle there. I have not paid any of the statements and I contacted Drive KS each time I received a statement. I dont have a transponder on the truck or a KTag so I'm not sure how my vehicle is being tracked. The last two times I have called Drive KS the representatives told me that they knew what the problem is..something about entering Nebraska plates differently in the system. My last communication was this morning October22,2024 with ***** He acknowledged the problem but he didn't know if it was a human error or computer error entering the Nebraska plate number and that nothing could be done except he told me each time I get a statement it is my responsibility to call or email to get the fee dismissed. I find this totally unacceptable and feel this totally their responsibility to fix their problem. I hope by submitting this information I can get this taken care of. Thank you for your time! ******* *****

• Initial Complaint

  10/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  THE DATE OF THE TRANSACTION WAS OCTOBER 3,2024. HOWEVER THE DATE OF TRAVEL IN QUESTION WAS ON SEPTEMBER 20,2024 FROM TOPEKA KS TAKING I-70 FROM CALIFORNIA STREET, TO OVERBLAND PARK KANSAS. I WAS TOLD THE COST WOULD BE $10:96 IF i BROUGHT THE MONEY UP TO THE KTA BUILDING. WHEN i CALL. I NEVER RECEIVED A BILL, AND UPON ARRIVING TO PAY i WAS TOLD BECAUSE THEY MAILED OUT A BILL ON SEPTEMBER 30TH. I STILL WOULD HAVE THE PAY THE FEE FOR THAT EVEN THOUGHT I NEVER GOT ONE, THE FEE WAS $1:50 MAKING THE TOTAL BILL $12:46, AND I WOULD LIKE THAT FEE CREDIT TO MY TRIP ON SEPTEMBER 30,2024. TRAVELING THE SAME WAY AND DISTANCE. I WAS ALSO TOLD THAT MY BILL WOULD COME OUT BY THE YOUNG LADY WHO HANDLE MY PAYMENT ON NOVEMBER 1ST 2024. I EXPLAINED THAT I WOULD BE DOWN THERE TO PAY THE FEE WHICH SHOULD BE $10:96 WITH $1:50 BEING SUBTRACTED FROM THAT BILL WHICH WOULD MAKE THE FEE $9:46.

• Initial Complaint

  09/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We received a charge for a toll from the DriveKS toll department. They sent a statement to us though we have never driven in Kansas, and never have opened an account. We have no account with them but their system of dispute requires an account number. It is ridiculous to expect a law-abiding citizen to open an account just to dispute a claim they have leveled against us. They use their power as a government agency to pull our personal data associated with a License plate number registered to us. There is no way this charge is correct. The License Plate they have connected to us is my son's collector car, not a daily driver. He is a high school student, and has barely taken the car out of the county, much less the state, and there is no way it has been in Kansas two states away from our residence in Northern Iowa.

  Business response

  10/07/2024

  We would very much like to assist you with your issue.  If a customer gets a statement from us, a system generated account has been established. The account number can be found in the top third of the statement. We take pictures of the license plates, and we bill the registered owner of the vehicle.  We believe we have worked the plate correctly and you say that license plate is registered to you.  Please reach out to the phone number listed on the statement, and we would be happy to assist. 

• Initial Complaint

  01/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  There was an issue with my KTA account - I never verified why my CC would not process payment, but it eventually caused my K-tag to be deactivated, which led to 9 "violations". Without awareness of inactive k-tag, the k-tag was still being used. The issue is that I only received 1 email on Oct 16th 2023 that there was an issue with payment processing. This email was unfortunately processed into my Junk Folder. There were no other attempts to contact me via email or phone to notify me that there was an issue with payment or that my account was being deactivated before accruing fines almost 10x the cost of using k-tag. Additionally, there is no indication when using k-tag lane that there is an issue with the k-tag that would cause you to be in violation. Within a few weeks I accrued 9 "violations" and forced to pay the extremely excessive fines. I imagine I am not the only loyal customer being defrauded and cheated by the KTA mafia. There should be an indication of violation when in use or at least an automatic attempt to contact loyal customers via text or messaging before levying exorbitant fines and fees.

  Business response

  01/11/2024

  K-TAG accounts are backed by credit or debit cards, or the customer has signed up for ACH automatic withdrawal from their checking account.  When we process a card and it is declined, we send an email to the email address on the account notifying the customer that the card was declined and stating that if no action is taken, their tags will become invalidated on or after the 20th of the month.  After the tags have become invalid, the next statement is mailed to the customer, regardless of if they have signed up for online access.  The customer also gets and email notifying that their statement is ready to view within 48 hours of the first business day of the month.  This email has an account overview also notifying the customer of the declined credit card.   When K-TAGs are invalid and the customer continues to use our roadway, a separate violation account is created.  We understand people don't intend to violate, and we offer a one-time courtesy write down, or move to K-TAG.  In this case, the courtesy had already been used. To get the best rate, we recommend for the customer to maintain their account, check emails and mail for notifications regarding their account.  

• Initial Complaint

  05/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  the kansas turnpike authority has been charging me insufficient funds charges. I have the payments taken out on a card i submitted to them. it wasnt till i closely looked at the charges that i knew something was off. I called the KTA and spoke with them and they said my bank is sending them insufficient fund charges. well today came the third one and i have not used the turnpike in my vehicle for almost a month and received another one. I called and asked and they said again it was for an insufficient fund charge. I asked them to send me the notices from my bank that they had received. They stated that i was welcome to call my bank. I stated no. I have looked at my statement and history and there is no charge for it. I asked them to send me the proof. No they will not. Im sry but if they are charging me this off my card does the burden of proof not fall onto them for these charges. They also do not show what the charge is for on my ktag account page either. i think it is disturbing that you can charge someone their money and not show proof. Please advise. thank you.

  Business response

  05/16/2023

  This customer had added their banking information online for us to pull money from their account.  We received notice from their bank that after we attempted to pull money from their account by ACH, there were insufficient funds to cover the amount.  This comes to us electronically in spreadsheet form.  We have since forwarded a copy of the notice that our bank has provided to our customer.  We have charged our customer a $**** declined payment fee in accordance with section D.1 of the user agreement.  

  Customer response

  05/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  James ****

• Initial Complaint

  01/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I used my KTAG for the final time on 3/2/2022. I had some fraud issues on my card which required me to pay using a bank account on 7/15/2022. After making the payment I called and requested the account to be closed and was informed it would have to wait until payment cleared. The account was not closed as requested (KTA states they have no record of the request) so a reactivation charge of $* was charged to the account. On 11/15/2022 without my knowledge at that time (I was under the impression the account was closed) KTA attempted to charge the bank account (which by that point had been closed) placed on file to make the previous mentioned payment. Due to an attempt to charge that account (which after speaking to the bank was sent back to KTA as a closed account meaning they should not have tried to charge that account again) there was an additional fee of $**** return fee added to the account. On 12/16/2022 KTA again attempted to charge the closed bank account. In that attempt of that payment they added an additional Reactivation fee of $* and an additional $**** return fee as well as a $**** late fee. I received a letter in the mail from KTAG that was forwarded to my new address on 1/11/2023 prompting me to call in on January 12, 2023 and request they cancel the account (for the 2nd time) and to remove my bank account that was on file. Neither of those actions occurred and the same closed bank account was attempted to be charged on 1/17/2023. I spoke with Megan on 1/23/2023 who says she removed the bank account (we shall see). I also left a voicemail for her manager Charles to give me a call back. The fact that there has been no use of the KTAG (which was destroyed when my vehicle caught fire) since 3/2/2022 and no violations for my vehicle should show that there was no reason for the KTAG to remain active once payment on 7/15/2022 was made. List of charges that should not have occurred: Reactivation fee: $** Return check fee: $***** Late fee $****

• Initial Complaint

  07/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Today 7/21/22 I received a PayKTA.com bill for a violation that allegedly occurred on 7/8/2022. I remember this date well. I did drive from ****** to ********** on ****. I did get a ticket from the ************** Toll booth and when I got off in ****** I was surprised by the cost from ************** to ******, normally I go through ********. So today the balance is $*****? But wait, I stopped at the toll in ****** and paid the turnpike fee? What is interesting to me is that this is the second time this has happened to me. The last time was traveling to ******* and they sent me a bill for $*****. I believe they are scamming people. I would like someone to look into complaints about this same letter and over charging.

  Business response

  08/16/2022

  Business Response /* (1000, 5, 2022/07/26) */ I need more information. I'm having a hard time finding anything owed in your name. Please provide the account number or statement ID or vehicle license plate in reference to this complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩