Complaints

• Initial Complaint

  12/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received an email offer to apply for a credit card with Credit Union of America. I decided to take them up on it and apply. After filling out the application a hard inquiry was placed on my transunion report. A short while later I received a text message stating I was approved for the card, great! This is where the trouble begins. The text message also stated I now needed to apply for membership and provided a link. I did so, and to my surprise another hard inquiry was placed on my credit report. Why a financial institution would need to pull the same person's credit twice less than an hour apart is beyond me. The next day I received an email saying that my attempt to open the required savings account was "unsuccessful". I called and spoke with a representative and they said something about public records not matching. Security is their pergroative and if they deny me fine, but why would the falsely induce me to apply for the membership? Why could they not just deny the credit card application? I applied for the card and accept that one inquiry was placed. However, I do not accept the second hard inquiry. Any reasonable person would assume that if they get approved for a credit card then they would get approved for a savings account. I was falsely induced to apply for the membership and want the second hard inquiry removed.

  Business response

  12/18/2023

  Dear ******* *********

  Thank you for bringing this matter to our attention. We apologize for the inconvenience you have experienced. We have removed the second credit bureau inquiry on 12/17/2023. Please let us know if you have any further questions or concerns. 

  Regards,

  ****** ********* COO

  Customer response

  12/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  03/06/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 1/30/23 contact was made with Credit Union of America (lienholder on my sons car), those on the call were my son, my insurance company and a "Ms. ******" who provided a 10 day loan payoff of $******* which would expire by 2/9/2023 and she also provided a daily interest of $****. ***** **** honored payment as of 1/31/2023 and a check was endorsed as of 2/9/2023 by Credit Union of America. The insurance payout for my son's totalled car exceeded the balance of the loan, so those funds were sent to us (the insured). Those funds were used as a down payment on another car. Fast forward to 2/27/2023, I find my checking account overdrawn because Credit Union of American has drafted an payment out for the paid off loan. I call Credit Union of America to discuss this. Credit Union of America claimed that their loan was not paid off and I still owed $*****. When asked how this could be, since the payoff was given and executed (along with a lien release of the totaled vehicle), they returned with "we gave you the wrong payoff amount" ... and "you'll have to keep making payments on this loan until it's paid in full." I'm upset because 1. there was plenty of insurance money to make this right the first time, but Credit Union of American failed to do their job accurately and 2. Credit Union of America is saying shame on me for not using the money I got to "double check" that the loan was paid off before spending it, even though we were on the phone when the payoff was given and say that amount paid by our insurance company. 3. now that we've used that money on a new car (and a new loan), I'm being asked to make two car payments, which we cannot afford. It is not my responsibility to question a payoff over and over again to ensure its accuracy. My insurance company did what we needed to do to ensure the loan with Credit Union of America was satisfied. Now they've gone back on their word and put us in a tough financial situation. Their mistake should be absorbed by them.

  Business response

  03/09/2023

  Misquoting the payoff for the member’s loan was human error. We have addressed this with the member and made concessions to his satisfaction.
  
  Thank you,

  Eileen

• Initial Complaint

  02/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had an account with the bank. The bank keep on charging me inactivity fee until all the money in my account is gone. Once the money is gone they closed the account. Who expects a credit union to steal money from your saving and checking until all the money is gone. If there is no activity close the account and return the money. What they did is keep on charging I'm activity fee until all the money is gone then close the account.

  Business response

  02/06/2023

  We are unable to locate this individual in our membership. If the individual would like to contact us with additional information, we will be happy to respond.

  Customer response

  02/10/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  I am sorry to inform you this, this is an filled in error. My account was with the different credit union and I was using this branch.

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