Reviews

Location 7434 US 42 Florence, KY I was a customer at this branch for 3 years. I had a checking, savings and in 2023 & 2024 I opened a CD account. Bad decision, I believe I was gaslighted. I used their billpay/electronical service & I received a late payment fee on one of my utility accounts. I found out after much footwork that a check was sent instead of electronic. A customer has no choice in the matter in which to send payments, electronically or a check by the bank. Also, I learned that the utility company changed their PO Box in which I was not aware. The billpay department & the branch said they would not pay the late payment fee because the address had changed. I made a screen print from my bank account in which it clearly states that the bank will be notified by the company if their address changes. I mentioned this to the female behind the glass office & she said no. This particular utility company which is local, that was sent a check by the bank, had changed their p o box 3 times in one year. I didn't have a late payment on my account for those address changes. 4 of 11 of my bills, the branch writes checks for, I wonder why they can't be electronically sent, very strange. I believe I was gaslighted, they wanted me to move on, take my business elsewhere because I was making money off of the bank by having a cd account also. Needless to say, I closed all my accounts & moved to another bank. Maybe this is why banks can make your electronic payments late by sending a check instead, you know, a way to gaslight you so you will move on.