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Complaint Details
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Initial Complaint
01/02/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
on 1/2/2024 magnolia bank contacted me directly. They had my phone number, name, current home address, and loan information. The person on the call would not tell me how they received any of this information. Loan information was mentioned as well. I asked numerous times how they received my information, and the caller was unable to elaborate. Please make magnolia bank aware of the acts below to protect consumers. I never once gave out any information of that nature nor did I ever contact magnolia bank under any circumstances. 1. ****************** *** *****): Protects consumers’ non-public personal information (NPI), including loan data, held by financial institutions. Requires financial institutions to notify consumers about how their information is used and provide opt-out options for sharing data with third parties. 2. **** ****** ********* *** *****): Regulates how credit information, including loan data, is collected, shared, and used. Ensures that loan information reported to ****** ******* is accurate and provides consumers the right to dispute inaccuracies.
Business response
01/07/2025
Magnolia Bank takes complaints seriously and view it as an opportunity to improve our customer experiences. We understand that the service levels provided to you may have been disappointing, but we strive to serve each customer in a consistent, friendly, and professional manner. A member of our team has reached out to you in regard to this, and we will also ensure that your contact information is also placed on our Do Not Call List. If you would like to discuss this matter further, please contact us at ***************************. Thank you.Initial Complaint
12/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I continually get letters from Magnolia Bank *** ***** ******* ***** *********** ** *****, phone ************, wanting me to refinance my home loan with them. I have called and told them to stop but they continue to bombard my mailbox with their junk. Someone could get my information off the letters they send and would know my loan information. It is getting to be an extreme case of harassment. I wouldn’t refinance with them if I were looking to do so. Could someone from your organization help me to get them to STOP? I would really appreciate anything you could do to stop this constant harassment.Business response
12/05/2024
Magnolia Bank takes complaints seriously and view it as an opportunity to improve our customer experiences. We understand that the service levels provided to you may have been disappointing, but we strive to serve each customer in a consistent, friendly, and professional manner. Your information has been removed from all of our mailing lists. If you would like to discuss this matter further, please contact us at complaints@magnoliabank.com. Thank you.Customer response
12/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
07/30/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have received cold sales calls near daily for weeks asking me to refinance my property. I have repeatedly asked to be removed from their call lists and they continue their relentless calls. This boarders on harassment. When I state I am not interested and to be removed from calls this they proceed to speak over me and push their agenda. This is not a professional way to conduct business.Business response
07/30/2024
Magnolia Bank takes complaints seriously and view it as an opportunity to improve our customer experiences. We understand that the service levels provided to you may have been disappointing, but we strive to serve each customer in a consistent, friendly, and professional manner. Your information will be placed on the Do Not Call list. If you would like to discuss this matter further, please contact us at ***************************. Thank you.
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Customer Complaints Summary
5 total complaints in the last 3 years.
5 complaints closed in the last 12 months.
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