Reviews

Took my money and would refund it back. I put a hold on my account and they charged it anyway. Refused to refund my money. Said all they can do is give me a gift card

Good Morning! This client froze their membership through their online account, but only chose to be frozen for a total of 4 months. Depending on how long the client chooses to freeze, once the chosen months have been fulfilled, the membership will automatically reinstate per the clients choice. We will have a Customer Service Representative contact them directly to discuss their account, and also our accommodation options for the months that they paid from their reinstated membership, but did not tan. Thank you!

Finding out that the manager and assistant were let go was horrible. They made the Suntan City Store in Dickson, PA. Now poor girls who are delightful are left to figure things out. The new General Manager has no idea what he is doing. There are many costumers that have already left and more to cancel their membership. I have tanned there since they opened and very frustrated with the way things are being handled.

Shannon, We thank you for reaching out to us with this information, and apologize that you have not enjoyed your recent experiences in one of our locations. We will be forwarding your concerns to the proper management at this time. For any further concerns or questions, we ask that you contact our Customer Service Department directly. Thanks!

I too have cancelled membership and was charged for extra months. Spoke with Brittany who is the highest person of company to make a decision to send me a refund - requesting a refund does not mean it will go thru per her. I await a refund that I may not get and that will take 7 -10 days - in addition to that you had to provide a link to your card I do not find this secure at all. Brittany was rude - and I love that all the associates end their conversation with "have a good day". I was told my account was closed and this will not happen in the future - it better not !!! Very dissatisfied !!

Stephanie, We are sorry to hear that you were not fully satisfied with your experience at our Business. At Sun Tan City, it is our goal to offer excellent customer service on every occasion to ensure the most indulgent and relaxing environment for our clients. We greatly appreciate your feedback. Feedback from our customers is always great, whether positive or negative, as it helps us to identify areas where we excel and opportunities for improvement. It is our hope that you will give us the opportunity to restore your faith in Sun Tan City. As a courtesy, for your inconvenience, we have submitted a refund request for review. In addition, we will be sure your comments and suggestions are forwarded to the proper management team for consideration. Again, we apologize for your experience and if there is anything else we can help you with, just let us know. Have a great day!

I went in and paid for what I thought was one month of tanning. I have been charged for 2 extra months. My location does not answer phone and I havent been able to go into that branch. I call a different branch asking for a number to have my money put back in my account. Never got a call back. At no time when signing up did anyone tell me I was paying monthly and that it would be automatically withdrawn monthly. It is dishonest. I would like a full refund. Please stop these dishonest practices. Give your customers a copy of their contract and tell them at time of signing up.

Kelly, Thank you so much for contacting us. We greatly appreciate your feedback, as this will play a major role in the progression and continued growth we have as a company. We will have a supervisor from our Customer Service department reach out to you directly to discuss your membership, what you signed up for, and the accommodations that will be made due to any miscommunication and inconvenience. Again, we thank you for your feedback, and we look forward to speaking with you shortly.

I have been a Loyal customer for many years! I have always purchased a yearly membership. I recently bought what I though was a month of tanning. I was charged for an additional month that I was not able to use. Make sure to ask for a copy of anything you sign, as the employees do not do a great job of explaining this. They typically rush you through and say sign here. I didn't think I would be charged $90.00 for three days of tanning. This is theft! I am extremely disappointed this is how I was treated after being with Sun Tan City for over 10 Years. Maybe even 20. I will spend a lot of time making sure everyone knows these poor business tactics of robbing their customers.

Theresa, Thank you for reaching out to us. We have reviewed your account, and will have a Supervisor from our Customer Service Department contact you to explain your charges, your membership, membership agreement signed at the time of sign up, and the refunds that you have already received. We apologize for any confusion, we look forward to speaking with you directly.

Beware! Had a shared credit card with girlfriend. I tried to stop auto pay they will not stop auto withdrawal even though I've requested. I've even got new card number and they keep charging me. I called local office and headquarters with no luck Charles P******* Fort Dodge Iowa Annemarie G****** account

Charles, Thank you for your review. We have located the issue, and have terminated the membership and removed your billing information. Our client services department will be contacting you via email in regards to this situation and to answer any questions that you may have. Thanks!

Very unfortunate experiences over and over. The client service management Supervisor Quinn, would not give me information on filing formal complaint. Last year I paid upfront for a tanning membership, and the location closest to me discontinued the tan. I had 6 months left and had to drive to another location when I could. I refused to renew my membership due to this on April 4, 2024. My husband decided to "surprise" my for mothers day with a paid membership for the year no knowing the details on May 10/11, 2024. They charged him twice and are still trying to process the refund. They will take money! But the refund is nothing but issue after issue. Not only have prices increased a lot, customer service is horrible. And I want to file a formal complaint but Quinn and several others will not provide any source to do so. I am angry, and tired of not being refunded and not being listened to. No one should be allowed to run a business in such a neglectful and unorganized manner. I live in MN, and they are not allowed to handle refunds. Only the KY site.

Michelle, Thank you for your review. We apologize that you have experienced difficulty with receiving your refund. We can see that you were contacted yesterday regarding the refund to obtain updated CC information to be able to process the additional $186.62 your husband paid to upgrade the Fast yearly membership purchased on 5/11/24 in total of $212.18. The $212.18 refund was successful, but we are still in need of payment information to return the $186.62. When you were contacted by a customer service supervisor yesterday to be able to assist further with this matter, you were informed of the many different ways to file a formal complaint, one being through the supervisor you were speaking with. Per your request, we will no longer be reaching out to you for the information needed regarding your refund, but in place your husband, as you have provided his contact information. If you have any further questions, please feel free to contact us directly.

Absolutely crazy the store wil turn customers away if they wanna pay with cash. Was gonna drop $50 and they turned me away nothing on the outside of the building says that they don’t accept cash. so not only did they waste my time they wasted my gas driving up here.

Constance, We apologize for any inconvenience this may have caused. We do not accept cash at our locations, but you are more than welcome to use a credit/debit or prepaid card to pay for our services and products.

If I could give negative stars I would. So I had a problem with Sun Tan City last year. I kept getting charged even when I wasn’t tanning. They basically make you purchase 2 months of tanning. I chalked it up to not reading the terms and conditions throughly. Moved on. This year, as a gift, I was given a $60 gift card to Sun Tan City. I went to the location to purchase 1 month membership with the gift card. I just wanted the lowest tanning for the month. Which they said was $19.99 a month. They said I would have to put a card on file even though I only wanted to use my gift card due to what happened in the past. They basically told me I couldn’t do a membership without a card on file. Okay, fine. I then asked about packages instead. I learned about the Tour of the City which was a package for $23.38 that offered 4 tanning sessions with different level beds. I attempted to purchase that package. The high school employees couldn’t figure out how to purchase a package with a gift card. After about 10 minutes of trying to figure out the problem, the “manager” says “ I give up, I’m going to tan” and did exactly that. Later I was able to make the purchase online with the gift card and used all my tans. I go back yesterday to use my remaining $40 on my gift card. I tried to get lotion. They were doing a sale for 50% off and yesterday was the last day. When I tried to buy 2 bottles at $15 each. I was told my gift card was redeemed earlier that month and there was a $0.00 balance. I then asked why I would have been given a gift card of exactly the price of the Tour of the City? My card had a $0.00 balance. No change was left behind? The employee was not able to figure it out and gave me the customer service number. I tried to call but no one answered. Bottom line is Sun Tan City is TRASH.

Kassie, We are very sorry to hear that you have not had a good experience in one of our salons. We would like to resolve this matter, and a Supervisor from our Client Services Department will be contacting you regarding this issue and to uncover the remaining balance of your gift card. We look forward to hearing from you!

Should be called sun tan thieves! I signed up feb 16. I bought the 90 a month membership. They charged me 45 dollars, instead of 90. I did this online, so at this time I thought it was for a half month. We tried to prepay for March in store because this is a prepay, and it loads 100 on the 15th of every month. They said we could not do that. First of the month comes, we tried to change cards, nothing worked, and I added my bank account to take it out, but it would not take it out. So figured starting in April I would give this another go, and would not have any issues. Yesterday I noticed they took 90 from my credit card. I sent an email and they said I signed something that said they could do this. I asked for 45 back at first, and was told I signed something that said they can rob me I guess. (I did this online, so I signed nothing) that upset me, so now I want my 90 back and they said they can’t do that either. So now all I want is for them to cancel this account, and delete my cards from their website so they don’t rob me again. This has not been done yet. This is all I want. Just delete my credit cards so they cannot do this again. For the record, I also sent them a pretty nasty email saying the same exact thing, just used spicer language.(after about 4-5 emails back and forth) Be very careful with this company. Nothing but thieves. Will never give them another cent in my life, all over 45 dollars. On the other hand, they did save me 1000 bucks a year, because that’s what we were gonna spend, and since they are the only tanning place in our city, my wife is going to use the sun when it gets a little nicer. So thank you for that!

We are sorry for any inconvenience you have experienced while going through the process of signing up for your membership through your online account. We can see that a Customer Service Representative was able to discuss alternative accommodations with you, and go over your membership agreement that you acknowledged on 2/15/2024. We thank you for the feedback, and have passed this along to the proper management. We hope to see you again soon!