Complaints

• Initial Complaint

  01/22/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We have been in our house 4 years and we have issues with the basement that require major repairs. Issues with the water table around the home are causing leakage and the foundation to shift. There are many cracks in the foundation around the house. The repair is going to cost $39,367, and significant inconvenience. I am requesting reimbursement from Drees. This is unacceptable for a four-year-old house.

  Business response

  01/23/2025

  Drees is aware of this situation and has been in contact with the *****.  Drees offers a one-year warranty on foundation leaks; with the house being four-years old, this is not a warrantable item at this time.  Rather than going through *******, Drees advised the ****** to contact **** regarding their five-year warranty with them.  If this issue falls outside the warrantable item, the fix would be much less than $39,000.        

  Customer response

  01/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****
  

• Initial Complaint

  01/01/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We closed on a Dree’s brand new inventory home August 2023. Fast forward to Oct 2024 and we find out that we had a moisture problem with humidity levels reaching 70% or higher and staying there for long periods of time. Which caused an overgrowth of mold expanding throughout my entire first floor of my home. Now we are being forced to vacate the property. Drees will not provide a place for us to go, or any information on reimbursement and this involves at least 8 more homes on my street alone! They have been hiding information and are taking months to get my reports to me. They will sometimes respond to my questions I ask them with generic apologies but no actual solution. We need Drees to come up either a plan to repair the home and with a reimbursement plan so we can move forward with our lives and get our 8 year old daughter back to some normalcy.

  Business response

  01/03/2025

  Drees Custom Homes LP first received warranty complaints from the Customer on or about October 28, 2024, which are the subject of the Customer's BBB complaint to which this Response is provided (the "Customer Warranty Claim"). Drees, who is neither an HVAC expert nor a mold expert, then engaged a qualified third party mold and HVAC consultants (the "Consultants") to open an investigation of the subject matter of the Customer Warranty Claim, in an effort to understand the scope and cause of the subject matter of the Customer Warranty Claim, and to subsequently advise and guide Drees as to the most appropriate remediation action with regard to the same. On November 6, 2024, Drees provided to the Customer a document detailing the plan for reimbursement for temporary housing/living expenses. Drees has timely shared with the Customer the information in Drees' possession which relates to the findings and opinions resulting from the Customer Warranty Claim inspection undertaken by Drees' qualified Consultants, and has kept the Customer reasonably informed as additional information comes into the possession of Drees throughout the remedial process, being the phase Drees is now in. Drees remains committed to following the advice and guidance of its qualified Consultants in bringing the remedial process through to completion in an efficient manner. 
  
  In summary, since Drees was first notified of the Customer Warranty Claim, it is Drees' position that it has: (1) diligently engaged the appropriate parties, i.e. Drees' qualified Consultants, to fully investigate the Warranty Claim and advise/guide Drees as to the most appropriate course of action with regard to same; (2) shared, and not hidden, the Consultant information in Drees' possession with regard to the Warranty Claim, and otherwise kept the Customer reasonably informed as additional information comes into the possession of Drees; (3) actively and diligently followed the advice and guidance of its Consultants with the goal of bringing the Warranty Claim to resolution in an efficient manner; and (4) provided the Customer with a reimbursement plan and a remedial plan, both of which pre-date the Customer's BBB complaint.  

  Customer response

  01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  When I spoke to Curtis on the phone asking him about temporary housing reimbursement, he said that he was going to send what they typically cover. And attached is what was sent. however, that’s as far as any temporary placement or reimbursement talk went. Curtis never told me where to send my receipts or reimbursement request despite being asked on the phone multiple times for him to send me the information on where to send and collect. Attached dated 12/31/24 email I still hadn’t received that requested information. When toner came out to my house he said my report would be finished in two weeks. I voiced my concerns about the holidays and temporary housing multiple times and that our pockets are not endless. Toner’s report was sent to us by Craig on 12/12 (9 days after toners report was completed) at this point,  I still hadn’t received any word on reimbursement while still living in toxic mold environments and going to hotels when we could. Only yesterday 1/6/25 TWO months later did they tell me they would reimburse me. Hopefully they hold up to their word. 
  

  Drees had ****** come to my house along with Ross B****** on 11/1 and never provided me with the HVAC reports from either of them even though I have asked for them multiple times. Finally on 12/27/24 Craig sent me one from Ross B****** and oddly it is not dated. 

   

   

  
  Regards,
  
  ******** *******
  

  Business response

  01/20/2025

  Drees first received the ********* warranty claim concerning their wood floor on October 28, 2024. Drees immediately processed the warranty claim, and performed a site visit to meet with the ******* family at their home just a few days later on November 1, 2024 to discuss their warranty claim. Just a few days later, on November 6, 2025, Drees sent an email to the ******* family, informing them that Drees would offer financial temporary housing support in the event the ********* desired to move out of their home while Drees undertook its warranty claim investigation and curative process (the "Temporary Housing Email"). The Temporary Housing Email included a form which Drees asked the ******* family to sign and return in order for Drees to move forward with processing any temporary housing request from the ******* family. The ******* family did not sign and return the form for temporary housing at that time, and Drees did not hear from the ******* family further regarding temporary housing at this time. It was not until January of 2025 that the ******* family continued the discussion with Drees concerning temporary housing. Drees timely responded to the ******* family's correspondence regarding the same, and it was at this time that Drees first learned that the ******* family had temporarily moved out of their home in early November, yet had moved back into their home soon thereafter. 
  
  In light of the above, Drees was surprised to read the ******* family's statements in their BBB complaint regarding their recount of the temporary housing discussions between the ******* family and Drees, as Drees has many written communications between Drees and the ******* family which fully support Drees' statements in the first paragraph of this response. Drees has provided the ******* family with funds to support a three-month temporary housing stay so that Drees may commence and complete the warranty work in response to the ********* warranty claim. Drees is uncertain at this time whether the ******* family continues to live in their home despite having received such temporary living financial support from Drees. 
  
  Concerning the ******* family statements indicating that Drees delayed providing information from Toner Home Performance or Ross B******, and similar to the temporary housing matter noted above, Drees has written communications between Drees and the ******* family demonstrating that Drees provided such information to the ******* family in a diligent manner, and has neither withheld, nor delay providing to the ******* family, information which Drees agreed to provide to the ******* family relating to their warranty claim. 
  
  Drees continues to work towards a successful resolution of the ********* warranty claims, and hopes to work together with the ******* family toward that end. 

• Initial Complaint

  12/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My wife and I were misled by the sales agent as to some very important desired features to our new home. We were told that the home would have multiple linen closets, but upon seeing final drawings the home had none. The sales team also gave us the run around about actual cost of home after design center. We did not pay the second half of deposit because we wanted to see what we were financing, but the account manager was pushy pressuring my wife to send additional deposit even though we were already in default of original agreement. After walking a similar floor plan in the community that our home was to be built and noticing that the quality of construction was not on par with the model from another community, we really became skeptical of the entire transaction. The home looked cheap and even the builder/contractor mentioned that they recently had to replace all the floors in the new homes in community due to company using substandard materials. The final straw was when the actual sales price came in close to 550k which is 70k more than we were told our house would cost originally (which we couldn't afford). Seeing as Drees had not even starter building our home at all, my wife contacted Drees about our concerns and after talking knew that they could not remedy the issues. We let sales agent know we did not want to continue with transaction and was basically threatened by Shannon R** (sales manager) that if we didn't move forward, we would lose our deposit (a portion of which she obtain in default of original agreement). I am a veteran, and was shocked a company would treat people this way. They could not deliver what was promised, but decided to steal 11k in money they did not earn.

  Business response

  12/30/2024

  The ******* signed off on the floor plan when they signed the contract and then again at the plan review stage, so they were aware of how many closets were in the home.  Drees tried to work with the Jones family by allowing them back into the design center to amend their selections in an effort to lower their purchase price, but they refused to come in or remove any options.  The contract is clear on when all funds are due.  Drees again tried to work with them by giving them a grace period to come up with the funds that were needed to start construction, but those funds were never received.  On 9/1/24 the Jones family sent an email stating that they wanted out of the contract, so a cancellation letter was sent but they refused to sign it.  On 9/5/24 is when Drees sent a default letter. 

• Initial Complaint

  09/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We closed on a new Drees home in January 2023. Eight months into ownership I noticed the driveway and sidewalk had begun to crack so the customer service rep and his supervisor came to inspect. At that time there was a crack across an entire driveway section (panel) and the sidewalk. According to the supervisor that’s what concrete does, it cracks. In December 2023 I again notified Drees of the issue, but there was no response. Since those complaints the situation has continued to worsen. Now cracks run completely across three panels of the driveway and are widening and chipping-out from within. The crack in the sidewalk has enlarged and one side has started to rise above the other which has already, or soon, will create a tripping hazard. I have had two inspections of the driveway by qualified persons who have advised me that it would not be the normal expectation for a residential driveway to begin cracking at eight months or to worsen to its’ current condition in such a short period of time. Likely it would be the result from improper preparation. Given it was probably poured in January 2023 it could likely be due to frozen or supersaturated ground which wasn’t accounted for. On August 7, 2024 I sent a certified letter to Benjamin T*****, N.KY Division President, the person who signed the documents for our sale on behalf of Drees. The letter was received and signed for at his office on August 9, 2024. Since then there has been no response. The lack of any response whatsoever is a disappointment, especially given their website’s claim that Drees has a “Reputation for Excellence You Can Trust”. This is not excellence. I am filing this complaint with the Better Business Bureau as my first course of action to remedy the situation, although it is apparent from their C+ BBC Rating & Accreditation and 1.5/5 Customer Review Rating that they place little regard in resolving complaints posted to the BBB.

  Business response

  10/15/2024

  Division President, Ben T***** has been working closely with *** *******. 
  
   
  
  Ben has been to his house to meet with him and they have come up with a plan to fix the driveway that both parties have agreed to.
  
   
  
  Thanks,
  
  
  
  Misty I*** | Executive Assistant to David G. Drees, President & CEO
  
  211 Grandview Drive, Suite 300 | Ft. Mitchell, KY 41017
  
  P: ###-###-#### | dreeshomes.com
  
  

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a new build home in Feb/2024 in *********** ******** from Drees Homes. I have had numerous issues with build quality. My latest issue is my luxury vinyl plank flooring is failing throughout my home. It is separating at the butt (end) of each plank in numerous spots. Drees Homes John N**** came to inspect it and said it needs replaced. The contractor ******* ******** sent two managers out who said it needs replaced and will submit a claim to the manufacturer. A 3rd party inspector came to inspect the floor to generate a report of findings. It has been nearly two months since I reported the failing floor to Drees homes and communication has ceased from Drees manager Kevin K***********. I have text messages and emails from Drees saying they will take care of me but they have not. The floor is waterproof, dent resistant, child and pet proof per the manufacturer, and should not be failing. Both Drees and ******* ******** said this particular floor has failed before with other customers and was replaced. Frustratingly, no resolution has happened yet. I even emailed Mr. T*****, Kevins boss and no response was provided. This is a 550k home. I want my flooring which is still under warranty replaced in full and to be made whole.

  Business response

  10/04/2024

  The Drees Customer Care Manager has been in contact with Mr. ******.  Materials are scheduled to be delivered 10/4/24 and installation is currently being scheduled between Mr. ****** and the installation company.  

  Business response

  10/04/2024

  The Drees Customer Care Manager has been in contact with *** ******.  Materials are scheduled to be delivered 10/4/24 and installation is currently being scheduled between *** ****** and the installation company.  

  Customer response

  10/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   They have agreed to replace my floor due to poor workmanship by the contractor.  However, they should not have made me wait two months to resolve the issue.  
  
  Regards,
  
  **** ******
  

  Customer response

  10/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   They have agreed to replace my floor due to poor workmanship by the contractor.  However, they should not have made me wait two months to resolve the issue.  
  
  Regards,
  
  **** ******
  

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a home in February of 2021. At the time of sale there were issues that the builder promised to fix after closing (mismatched main doors for instance). We were then told it would be addressed at the one year follow up. We listed all the remaining issues then and in the past two years Drees has failed to complete the work or repair/replace items such as the doors. We have been through several warranty reps (one of which we had to replace due to inappropriate conduct) and they failed to work with our schedules and even had workers who were under the influence in our home. Needless to say it’s been over 3 years and we have a long list of items that are not completed (cabinets, trim, exterior doors, vents being cleaned that smell like urine, etc). Before we move to involve lawyers I am hoping to come to a resolution. I would like funds to complete the work with a company of my own choice since they clearly have failed on their part. We have sent countless emails and at this point they will not respond. I am hopefully that they will provide me a contact who is reasonable to finalize the necessary work.

  Business response

  09/11/2024

  *** ****** we sincerely apologize your experience did not meet your expectations. Drees has made multiple attempts to schedule warranty work with you by a couple of different technicians. 
  
  Drees local management team is reaching out to you to try and meet to address the concerns that are warrantable. 

  Customer response

  09/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  They have reached out and we are potentially working towards a resolution however that has not been reached yet. 
  
  Regards,
  
  ***** ******
  

  Business response

  10/15/2024

  Drees management is continuing to work with *** ****** to resolve his concerns.  

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  It started when contractors employed by Drees started tearing up our yard. They took all their heavy equipment through our property damaging our grass resulting in a muddy mess. They never even asked our permission to drive on our property. We are between two Drees construction lots so we have damage all down both sides of our yard. My husband emailed Jennifer (builder) and she sent us a message that this would all be taken care of when the house gets close to being finished. They ended up doing the Drees lot and not ours. With this not getting done I went on Drees Facebook page and voiced my concerns about the yard. A customer service manager reached out and called my husband and assured him this would be fixed the next day. My husband was clear with him grass seed is not appropriate since they had nice green grass to start with before Drees destroyed our grass without any permission. He did agree that they would replace sod to our property line . Jennifer also confirmed they will replace sod on both sides of our property. They came and only replaced some sod and the rest grass seed. We also had issues with trash in our yard. Big box trucks parked on both sides of driveway making it in possible to get out safely. A port a potty was moved onto our property. We also have had construction workers starting before 6am waking my kids up and working late at night. According to the city they can’t start until 7am. We had a list of complaints that I feel should have been handled but were more blown off or excuses. My main issue is I want answers why my property was destroyed without my consent ( I have a fisher property with nothing in the contract that says they are allowed on my property). I have also made several calls to the corporate office to several people trying to figure out why this has happened and no one has called me back. I want my yard fixed the proper way and want answer why they were on my property destroying my yard .

  Business response

  05/30/2024

  Multiple Drees employees have been in contact with *** *** **** ***** throughout the week including NKY Division President, Ben T*****.  A plan has been established and is in process.  The yard contractor was contacted earlier this week and sod is currently being installed along the property line along with a temporary orange snow fence to separate their house from the new construction.   

  Customer response

  05/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******* *****
  

  Customer response

  05/31/2024

  
  Thank you so much for helping with this matter, I really appreciate your help. Below is  why the resolution is not met: 
  
  The sod issue has been months of emails and calls and not getting repaired properly. There is a plan in place for now to repair the sod but has not been completed yet. As soon as the sod is repaired to our satisfaction we will consider the matter resolved. Thank you.
  
  

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hi, We bought a brand new home from Drees. As part of our home purchase we have a 1 year walk through for any warranty related items. We had hired a home inspector and also did a walk through with Drees warranty department. They agreed to fix all my items. However it's been 3 years since that walk through and a lot of the items are incomplete. I am not getting any response from the warranty department. Every time I call my warranty rep his voicemail is full. Please let me know what other information you will need and I can product that to you.

  Business response

  03/27/2024

  The Customer Care Manager has reached out to the homeowner.  They will be meeting at their house to discuss concerns.  

  Customer response

  04/02/2024

  Better Business Bureau:
  
  We are currently working with customer care to resolve our issues. They have reached out and scheduled some dates for repairs.

  
  Regards,
  
  ******** *****
  

• Initial Complaint

  02/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Furthermore, since we built this house 3 years ago, we have replaced the microwave twice, found black mold twice behind the microwave, replaced the kitchen faucet, flooring is begining to peel up in several areas that there is no water, replaced the entire hall and half the kitchens ceiling, leaking roof, bathtub crack, cedar post cracked greater than a half inch to inch, yard was never leveled before laying grass, so much sheetrock dust and saw dust in the upstairs ac unit its going to cost 5k for them to clean and repair, and false advertisement buy selling us a premium lot with trees and then cutting them all down with no money back or replanting the trees. This is all in Three years!! This is the worst built home i have ever lived in!!! Now your telling me from the time 2 1/2 years ago when we put the original ticket in on water leaking through our ceiling you are not going to replace the tub that has been the cause this entire time?? The crack has gotton worse over time hence why no one detected it before. They never could find the roof leaking but you all never thought about checking the tub. You are refering me to have a patched put on? Do you really think i am stupid??!! That is a bandaid only and does not hold long (Normally 3-6 months). I am beyond aggravated with Drees and this shotty build. I would like Drees to address the following issues. Replace bath shower combo with walkin shower, repair floors and pay for ac cleaning and any repairs to ac, and plant all trees that was mistakenly cut down that was not suppose to be cut down base on the plots. I have saved if they dont have.

  Business response

  02/28/2024

  Drees is paying a plumber to inspect issues with the tub.  Drees is also working with the customer to move forward with the issues.  

• Initial Complaint

  10/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been in constant communication with with Drees, the warranty department (covered under warranty), for over 4 months now and the response by them has been fair at best. It started off well but has significantly decreased as it looks like they do not want to help resolve the problem. These are issues that have gone back 2-3 years but the foundational issues are now starting to appear. (For reference, our home is ~3 years old). We have been in communication by phone and email with Danyelle J******* and Mary F*************** who work for Drees. We have land grading issues, which were brought up in 2021, within 1 year of the house being built. Drees has refused to acknowledge the issue and come out to fix the issue then. When we got Danyelle J******* to come out in 2023, she was supposed to come in 2021, she acknowledged in person that grading was not proper. We now have foundation, A/C unit water leaking issues, and crawl space damage to our home. The source of the problem has been and is still the grading issue. Water runs and pools directly behind the house and where the AC units lay. Drees has sent people out 2-3 times for the crawl space but we still have water entering the crawl space through the A/C unit. It is now getting to winter time and there is still active water in the crawl space and active water in the A\C ventilation because of poor sealing. The damage that could occur to our house is significantly greater than the warranty repair that was INCLUDED with purchasing the home. Danyelle J******* and Mary F*************** will not communicate back with me. I have text messages with no response from them. Emails with no response from them. And phones calls and voicemails left with no response from them. If someone is not at the office, another person should be helping resolve the issue. Whenever a response occurs it is always, we are attempting to contact contractors and will get back to you. Yet, they never do get back.

  Business response

  10/24/2023

  This customer is not a direct Drees Homes customer. This customer purchased a used home. However, Drees has worked with the customer since August 2023.  Drees also sent a Customer Service Tech to the home again on 10/23/23 to see if there are any current issues that need to be addressed. 
  
  In reviewing all the customers work orders, the first time that an issue was brought up was August 2023. Danyelle had a quick response with people onsite working and correcting the issue by August 24, 2023. On August 24, 2023 Drees Homes had a service technician uncover the crawlspace drain pipe and extend the air conditioning condensate line. On August 26, 2023 the AC lines were resealed, part of homeowner maintenance. On September 12, 2023 the crawlspace was inspected and tested for moisture. The reading was below acceptable measure. The reading was of 16%. Following the acceptable moisture readings the crawlspace liner was repaired  on September 14, 2023 by **** ***** ***.
  
  Furthermore, *** ****** *********** was at the home for a scheduled appointment on September 25, 2023 and the homeowner no showed for the appointment. To exacerbate the concern, the homeowner has added river rock landscaping to the home and never raised the AC unit. The additional landscaping without removing grade has created the AC unit to sit in a hole contributing to the water sitting next to the crawl space.
  
  As for the complaint about receiving no response, this is not an accurate statement. Mary reached out to Carl on September 21 at 3:36pm via email. As a follow up to a customer call, Mary also reached out to the customer on October 4 at 2:12pm via email, as well as numerous other phone calls.
     

  Customer response

  10/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  1. The Drees warranty is provided to the original homeowner and is automatically transferable to all homeowners who acquire the title. Below is taken directly from the Drees warranty book. To say we are not a Drees homeowner is completely false and Drees attempt at limiting their warranty. 

  
  "Transferable Warranty
  The protection under this Limited Warranty is provided to the original homeowner
  and is automatically transferable to all subsequent homeowners who acquire title
  within the warranty periods specified. No warranty period herein is extended by
  such a transfer of title or ownership interest, only the remaining original warranty
  periods, if any, is so transferred."

  2. As a homeowner, we spent $5,000 to have a french drain built around the A/C units to collect the water from poor grading. Instead of allowing the dirt to look like the photo posted, we added a french drain and rocks. I can easily move the rocks as they were placed to not hold water. As you can see in the photo, this is 100% of what Drees left us with in our situation. It is easily visible how much the water is pooling and causing issues to the entire area and crawl space. 

  3. I have attempted to be or responded as quick as possible to Danyelle or Mary to be at every appointment. All the contractors that have come out, when I tell Danyelle I can't be there because of work, she has stated that I don't have to be. For example, Live Green has always come out when I am not at home because I have told them I am working at those times. There are times, like this week for example, I left work early to meet a James P**** and made sure my wife would also be available as well. I received a message Sunday evening and responded Monday morning as soon as I saw the message to let Danyelle know I would not be able to make it. Additionally, as you can see, I never received a response to that. With a 12-hour notice, it is extremely difficult to take off work, especially if you don't see it. Additionally, I texted Danyelle September 21, which we have communicated through text since August, with photos of water in the crawl space and did not receive a response or additional notification that someone may be coming out Monday, September 25th. I would have really liked to have been there because I do not want issues in the foundation or crawl space.

  4. Water that enters your home can cause significant and costly issues to the structural integrity of your house, including warped supports and joists, erosion of and cracking in the foundation, and more. Thus, crawl space water removal should be taken as action immediately once you notice any signs of the problem. Drees has a 10 year structural coverage. Which there are signs of small cracks on the foundation, which was brought to our attention my a crawl space expert. 

  We are trying to get the issue corrected before major damage occurs and just because the vapor liner was replaced, there is still water present in the crawl space. I will be happy to remove the rocks from the flower bed and it will be exactly how drees had it. Which again, you can see from the photo that there is significant pooling. Which was complained about the first year of the home being built by the origingal homeowner. We have email proof AND Drees replaced bushed in the back flower bed (which they said they never do but did in this case) because everything dies in that flower bed because water is constantly pooling from the grading issue.

   

  I will be happy to meet the contractor for the A/C, however, more than 12 hours notice would be a nice courtesy to us as we both work in our household.

  
  Regards,
  
  **** *********
  

  Business response

  11/01/2023

  Local management is working with the homeowner to resolve this issue even though it is not a warrantable item.  Drees will work with the homeowner to redirect the grading.  A solution has been determined and the action plan is being put in place.  

  Customer response

  11/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  

  we are working together resolve the issues present. 
  Regards,
  
  **** *********
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩