Complaints

• Initial Complaint

  09/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company state they would repair the items on a punch list that was filed during closings. They put a new finish contractor's to come fix the issues and once here they made the issues worse. For instance step repairs lvl steps were peeling and they replaced them with a solid piece. It was uneven on the first few steps and my kids tripped on them. I let them know and not a repeat for a month now. Plus multiple other issues they still haven’t resolved

  

  Business response

  09/09/2024

  *** ******** has been made aware that his flooring issue is a manufacturing issue, and they have ordered what is needed to make the necessary repairs. This stair tread parts have also been ordered. The flooring company is waiting for the delivery of the product before they can schedule.

   

  As for the painting, we are waiting for the repairs on the stairs to be completed before sending painters in. As we realized by the flooring company doing repairs, they may mark up the stairway causing additional touch work. 

   

  Our office had sent someone out on July 2nd, but the homeowner refused to let our worker perform the work.

   

  As for the last two pictures, they do not pertain to this complaint.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8/2022: The master bathroom tile in the shower needed additional caulking on the bottom due to visible gaps between the shower pan and wall tile. 3/8/23: The leak began and ****** thought the shower door was causing the leak. Quality Insulation (QI) took the door off, reattached it, and sealed it heavily with silicon. It took several rounds of calls to get QI out on 5/1/23. 5/26/23: **** asked how the shower repair was going and if the leak stopped. I confirmed at that time there was no leakage apparent. I received an email on 5/25/23 to set up drywall repair for 6/27/23. 6/27/23 & 6/28/23: ****** mudded the drywall but needed to come back out again to sand/paint. I expressed concern the damaged drywall wasn't removed and was mudded over to cover the damage. I sent another email 7/3/23 and was told by **** that "Over the years we have had this type of shower leaks. We never replace the drywall we only mud & paint them." **** came back out 7/24/23 to finish the drywall repair. 7/6/23: Photos were sent of the uncompleted drywall repair and the cracked grout. An email on 8/28/23 referred the cracked grout to ******* ******** (**) who fixed it 9/20/23. 3/2024: It became very apparent that previous attempts to resolve the issue were not the correct repairs. 3/13/24: I reached out to QI to evaluate the continued leak who came 3/21/24 and determined the shower door was not the issue. Several rounds of calls to ** later, someone came out 4/3/24 and 4/16/24 and were unable to determine the issue. It took until 4/30/24 to get a possible resolution to the shower leak which ****** has refused to pay for. Given the leak was never properly identified/repaired during the warranty period, I expect the water leak issue to be properly identified and repaired to include proper drywall removal, repair, and mold remediation if found. I also expect this to be covered by the builder's warranty as it occurred well within the warranty period and was never properly resolved.

  

  Business response

  06/04/2024

  The home was closed on July 8th, 2022. Our home warranty period is one-year from date of closing. Our records indicated that we were notified on March 8th, 2023, about the leak, nine months after closing on the home. We sent the necessary people out to inspect and resolve the issue.

  On May 1st, 2023, the contractors made necessary repairs. On May 26th, 2023, the homeowner confirmed that there was no leakage. Several months following, we worked with homeowner to complete remaining items on the one-year warranty list.

  We finalized all warranty items on October 20, 2023. We were well past our one-year warranty, but because of Covid, there was a time period when we could not be in homes. At time of warranty completion, no evidence and of a leak was found and there were no complaints from the homeowner of a leak.

  In March of 2024, the homeowner reached out to our office for the phone number of the shower door installer. He did not elaborate on why he needed the phone number. No leak was mentioned at that time. It was around a month later that the homeowner emailed our office asking for the tile installers number. At this time, the homeowner mentioned the leak. 

  By this time, it was April of 2024, his one-year homeowner warranty with our company ended on July 7th, 2023. He is asking for repairs well past this warranty period in which was signed off on and acknowledged at closing.

  Customer response

  06/07/2024

  Complaint: ********
  
  I am rejecting this response because:

  The shower leak wasn’t properly diagnosed nor repaired within the warranty window by ******’s contractors. With respect as a healthcare provider, COVID was no longer a public health concern when this process occurred.
  The initial leak was reported 3/8/23.  ******’ communication delays meant it took two months for someone to assess and attempt a fix.  ****** incorrectly assessed the issue, sent the wrong contractors, and covered up the damage hoping that would resolve it.  To be told “Over the years we have had this type of shower leaks.  We never replace the drywall we only mud & paint them” shows ****** was aware their contractors provide subpar work and knew the scope of the problem.  It appears as a delay tactic to avoid properly repairing the issue in hopes of running out the clock on the home warranty.  Numerous emails and phone calls going unreturned and taking 1-2 months to assess the issue supports those claims.  ****** is the warranty provider and has responsibility to timely and effectively repair issues covered under said warranty.  The initial leak was reported 03/08/23, within the one-year warranty expiration of 07/06/23, but it took 6 months of delays to fully, yet incorrectly, address the leak.
  After consulting three independent tile companies, all concluded the leak is a result of improper shower tile installation.  Those independent companies believe water is getting behind the tile which is causing the leak.  Those same companies have recommended removing the existing tile, existing damaged drywall, assessing the underlying studs, possible mold remediation, and re-doing the shower with new waterproofing material, tile, grout and drywall.  I request ****** pay for these repairs by a contractor of my choosing as the issue began within the warranty period and persisted due to misidentification of the true cause of the leak and improper repairs by their contractors.
  
  Sincerely,

  ******* *****

  

  Business response

  06/12/2024

  After reviewing all of the information again, we stand by our previous response that this matter falls outside of the one-year warranty provided by our company. Please see attached document where homeowner signed off on acknowledging the warranty information.

  Customer response

  06/14/2024

  Complaint: ********
  
  I am rejecting this response because:

  
  After reviewing ******'s response, I am again reiterating the issue was improperly repaired from the start, with the wrong contractors sent out, and the previous damage covered over by their employees.  ****** sent their own employees out to assess the damage, take photographs, and report back to **** with the information to identify which contractors to send out.  Had the correct contractors been sent out and the damage not simply mudded over, this would've been properly addressed during the one-year warranty period.  This isn't magically a new leak; it is simply a continuation of a series of errors by ****** and their hired contractors.  Had this issue been properly assessed and addressed at the start I wouldn't be pursuing this now.  If ****** isn't willing to negotiate in good faith, I ask that they divulge the bond and/or insurance information for ******* ******** since they are the company that installed the shower.  ******* ******** also made several repairs to the shower during the warranty period, mainly regrouting various shower tiles and did not grout between the pan and bottom of the tile to begin with.
  
  Sincerely,
  
  ******* *****

  Customer response

  06/21/2024

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  In reference to complaint ID .********, , I agree to participate in BBB Mediation.

  Regards,

  ******* *****

  

  Business response

  06/24/2024

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  In reference to complaint ID .********, my company is willing to participate in BBB Mediation.

  Thank you.

  Customer response

  12/12/2024

  No settlement was reached in Mediation.
  

• Initial Complaint

  11/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 12-11-2022, My wife and I signed a Lot Reservation Agreement (Attached File) with Haddix Construction, owned by **** Haddix. We paid $1000 to reserve a lot, anticipating to have a house built in the near future. After months of back and forth with Haddix's real estate agent, **** ****** with ****** and Associates, we finally had somewhat of a contract written. Some parts of the contract didn't add up and after our first several request to meet with **** Haddix were refused, we ended up having a meeting on 04-27-2023. **** Haddix explained the contract and we made some changes to the plans. The original contract had items listed as optional, not included in the price, that we wanted to add. On 05-30-2023, we get the updated contract with the cost increasing $11,000 dollars, but the changes we wanted were still listed as optional, not included in the cost. I requested that to be corrected before we sign the contract. On 06-28-2023, we received another updated contract and the price increased another $16,000 on the $11,000 dollars of add ons we wanted. The original price increased $27,000. I requested again to meet with **** Haddix since the responses were slow with inaccurate information from **** Severt. I requested several times to have a meeting with no response with a date and time. On 07-14-2023, **** ****** messaged my agent that the builder is not meeting us again. After looking at other options and other builders, my agent received a message from **** on 07-16-2023 that **** Haddix would have a conference call with us. I requested in person since we were discussing a large purchase. On 07-24-2023, we received another message that **** Haddix would meet with us on 07-26-2023. In the meeting, **** Haddix explained some of the contract completely different than what we were told by **** Severt. Some of it made since, some was shocking since everything we got from **** was incorrect most of the time. My wife and I explained the constant issues we had with **** and that we wasn't comfortable doing business with her. That night after the meeting, we decided to not do business since there has already been so many issues and the building hadn't started. We couldn't continue on. We cancelled our agreement and expected to receive the $1000 deposit back per the agreement. The agreement states: "If purchaser elects not to purchase the lot, or if purchaser fails to execute the Sales Agreement prior to the expiration of the reservation period. then seller shall promptly refund the reservation deposit at which, this agreement is considered null and void. Once a Sales Contract Agreement has been executed by all parties, lot reservation deposit is non-refundable." We never signed the contract and **** didn't follow his own agreement that he shall promptly refund the deposit. **** wrote on the bottom of the agreement after we cancelled, "Reservation deposit will not be refunded due to buyer exceeding reservation period." I contacted **** and he refused to discuss it with me. I ended up going to my attorney and paying $150 to have a letter sent demanding **** Haddix to honor his own business agreement and refund the deposit. Since then, there has been no response. Now, I request the $1000 and the $150 it cost to send a businessman a letter since his has poor professionalism in running his business.

  

  Business response

  11/07/2023

  Our Lot Reservation Agreement states that the "Seller agrees to hold the lot for purchaser for a period (15) days (the "Reservation Period") during which period purchaser may develop preliminary plans, investigate financing options, and determine if the lot meets the purchaser's needs." At the time of signing the agreement, the agent had written on the contract (*Once pricing is provided).

  In the attached documents, the pricing and contract for purchase were provided to the clients on Thursday, June 29th. The clients decided on Thursday, July 27th that they would not be moving forward with the build. They are outside of the "Reservation Period" of 15 days per the agreement.

  This was explained to their agent when lot reservation release documents were executed by both parties. Because they are outside of the "Reservation Period" and a Sales Contract was not executed, the funds per Lot Reservation Agreement remain with the Seller.

   

   

  Customer response

  11/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  If you read the agreement, it says seller will “hold” the lot for 15 days. It goes on to say “If purchaser elects not to purchase the lot or if the purchaser fails to execute the Sales Agreement prior to the expiration of the reservation period, than seller shall promptly refund the reservation deposit”.
  

  Additionally, we tried multiple times during the reservation period to meet with **** Haddix about the sales agreement before we would sign it. 
  

  This situation with where Haddix Construction has a document that says one thing, but they say something else is the exact same issue with the sales agreement. Horrible documentation and communications from day 1. 
  

  This complaint will not be satisfied until the $1150 is refunded. This is what I’ve paid out of pocket for the deposit and legal fee to refund what was due back and the agreement stated seller shall promptly refund.

  
  Sincerely,
  
  ******* ********

  

  Business response

  11/10/2023

  Yes, there is no argument that the contract states, it says seller will “hold” the lot for 15 days and that it goes on to say “If purchaser elects not to purchase the lot or if the purchaser fails to execute the Sales Agreement prior to the expiration of the reservation period, than seller shall promptly refund the reservation deposit”.
  
  The key word in this phrase is PRIOR. They did not elect to purchase the lot, nor was a sales contract executed PRIOR to the expiration of the reservation period, therefore, the Seller retains reservation deposit.
  
  We stand with our decision not to refund the reservation deposit and that we are not responsible for the fee from attorney.

  Customer response

  11/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  That response makes absolutely zero sense. I will need a full refund. 

  
  Sincerely,
  
  ******* ********

  Customer response

  11/14/2023

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  In reference to complaint ID .********, , I agree to participate in BBB Mediation with the expectoration of a full refund. The poor communication from Haddix resulted in an unexpected loss and additional cost due to their lack of responsibility and communication on the matter. 

  Regards,

  ******* ********

  

  Business response

  11/15/2023

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  In reference to complaint ID .********, my company is willing to participate in BBB Mediation.

  Thank you.

• Initial Complaint

  01/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I've built two homes with Haddix Construction and have spent the past 3 years in one of their rental properties. During my time at the rental, I was told "the previous tenant didn't have a problem with that so we're not fixing it", regarding a ceiling fan and a light. When I first moved in, the home was still dirty so I was given a credit towards rent and told that's what they paid for cleaning. Fast forward to October 30 2022, the date I moved out. In the payment platform we used for 3 years, it showed I had paid a 2600 dollar deposit. Upon emailing to request information and to ensure my keys were picked up at the office, I was told they had 30 days to return my deposit, that I'd need to check back. 30 days later, I was told they hadn't been into the unit but would that day. When I reached out again, I was told the payment platform was wrong and "we had to fix it on our end". According to them my deposit was half what the application showed. I was then told there was cleaning needed, at a cost of twice what they credited me when I first moved in. I was then sent a check with a letter stating the remaining $1,000.00 would be held to potentially fix a candle burn in the bathroom. Since then, I've called multiple times and emailed weekly. I keep being told, it will be another couple of weeks... somebody is checking it now... we don't even know if you'll get anything back... I've been told the person in charge was on vacation, then had a surgery, and this week had a death in the family. I've worked with these people for almost 7 years and yet, they are taking advantage of me. It's over 70 days since I moved out and I'm asking them to please end this. The deposit online should have been accurate and I shouldn't be the one punished, I shouldn't be charged more for cleaning the same space than what I was credited when it was dirty for me, and they can't keep holding the remainder of my deposit while they rent the unit, hoping I'll forget about it.

  

  Business response

  02/15/2023

  Response would not upload, therefore it was emailed to **** at the BBB. The response had three files attached to email.

  Customer response

  02/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  12/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Haddix was contracted to build our new home. We put down $17,500 to start the process, and would bring the remaining monies to get us to 10% down once we closed on the house we owned at the time. We were notified about 2 weeks before closing on the new house that we owed them $11,000 to make good on the 10% down. I arranged a meeting with **** and **** (builders agent), as I wanted to discuss close process, utility arrangements, etc. I brought the check in and had the meeting. During the course of that meeting, Paul notified me that I owed him an ADDITIONAL $6,455 for lumber cost increases. We signed an addendum at the start of the process stating that we understood this might happen, but that if it DID happen, we were entitled to the invoices as proof of increase. I requested the invoices and was told they’d send them over to me. 3 days later, I received a document dressed up like an invoice from their supplier, but was in fact a document they created using their “change order” template. When I saw this, I asked for the REAL invoice as was my right in the contract. A week passed with no updates. Finally, a after requesting them again, we were told that they would supply the invoice. However, if we wanted the invoice, our cost would increase by $8,000 to total $14,455. Allegedly, he absorbed $8,000 in cost and if we wouldn’t trust the cost increase and just blindly dole out $6,500, he would no longer absorb that cost and pass it along. Bear in mind, this is 7 months AFTER they framed our house and would’ve received the invoice for the lumber. Also, this is 2 weeks prior to us closing on our house. While I was sure it was a bluff, it wasn’t a bluff I was willing to call for $8,000 extra dollars. Paul Haddix held our house hostage under the guise on contractual obligation and refused to provide proof of cost increase. Even if there were genuine increases, he’s about 6 months behind an appropriate timeline to request them. To put it as simply as I can, **** ** * ******

  

  Business response

  01/06/2023

  We normally do not start any new custom house build without 10% but made an exception for *** **** with his agreement that he would make remaining deposit when he sold his current home.  He did not execute his part of agreement, and only paid after we were informed of this sale and requested remaining deposit payment.

  Regarding house price increase: I realized I should have been more diligent with preparing house price increase sooner, and also realized; I made a mistake with not calculating all price increases.  However, I agreed to honor my price as quoted earlier, if I did not have to spend a lot of time preparing invoice copies. But if he wanted me to go thru this process, then I would charge the price as evidence by invoice (+/-) and the $6344 would no longer be honored. It is untrue with *** **** saying I would not provide invoices; he accepted my offer of $6344.  I also should note, the COVID-19 Agreement covers ALL costs increases, not just lumber, so after framing, the price would not have included all price increases.  

  To put it simply as I can, I am not a crook, but was only overwhelmed during those crazy inflationary times during his build.  I will still offer and provide invoice transparency; However, *** **** must be prepared to pay any additional costs above $6344, and I will agree to pay back any money less than amount charged. The offer still stands.

  Customer response

  01/15/2023

  
  Complaint: ********

  You may normally not accept 10% down to start construction, but you did. You would get the remaining deposit once we closed on our house. Your agent confirmed several times that we were closing on Sept 26th and confirmed this the night before we listed our house so we could time it right. But Haddix neglected to order the cabinets in a timely manner. Both you and your agent knew on July 15th that there was a 14 week lead time on them. You requested the additional money we owed you after I requested a meeting with my lawyer. No one reached out for the money or to discuss the delay. After i requested a sit down, you said we must bring you a check for that money (within a week) or our contract was void. I brought you the money the very next day and was met with a change order for an additional $6,355 "mostly due to lumber increases". Meaning it had other increases, but that lumber was the main factor. Your calculations are your problem, not mine. You refused to provide invoices per the contract. Your company tried to fraudulently pass off a home cooked document as an invoice. When i requested the REAL invoice, you settled on another monetary demand and said "i will provide them with the invoices but they must be willing to pay additional cost i didnt calculate, and i wont be absorbing the additional 8K in lumber costs". We were legally entitled to the invoices prior to paying you, but couldnt risk more cost. Justify all you want, but what you did was unethical. I'd take you up on your offer if you handed over ALL quotes prior to building and the actual invoices to line up with each quote. I shouldnt be responsible for your lack of diligence. At my job, if i forget to add something into a quote for a customer i would NEVER dream of coming back 7 months later and demanding more money or my services would not be provided. Because that isnt the way to do business. You should do the right thing and give us back our $6,355 but you won't. 

  ***** ****

  Customer response

  01/16/2023

  Better Business Bureau:

  In reference to complaint ID .********* , I welcome the opportunity to participate in BBB Mediation.

  Regards,

  ***** ****

  

  Business response

  03/14/2023

  Better Business Bureau:

  In reference to complaint ID .********, my company is willing to participate in BBB Mediation.

  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩