Business Profile
Locksmith
KeyMe LocksmithsHeadquarters
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Complaints
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Complaint Details
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Initial Complaint
01/29/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 1/28/2025 I called this locksmith out to ******* ******* mall in ********** at around 4pm. They would not give me a quote and said he would "assess the situation." When he got here, he would not give me an amount until after he unlocked my **** *** *******. After he unlocked it, he not only noticeably damaged my door to the point it will not close all the way anymore but proceeded to charge me $348. If I had been aware of the cost, I would not have proceeded with the service. I want a full refund as I was manipulated through bad business practices and my vehicle was damaged in the process.Business response
01/29/2025
We have been made aware of the complaint regarding the locksmith service. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We've already emailed the customer to request additional information so we can investigate further. We are unable to locate a service with the information provided.Initial Complaint
01/14/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
My daughter needed there service for her basic bedroom lock to be open was quoted $40 dollars. When he was finished he charged her $300 dollars. This was also during normal business hours not an emergency. I have tried to get this resolved for a month now no one will call me back. I want to be refunded $260 dollars.Business response
01/14/2025
We have been made aware of the complaint with our partner company and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We have reached out to the customer through email to assist with a resolution.Initial Complaint
12/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
After only 3 months my key to my vehicle stopped working. When I reached out to KeyMe I was informed if I wanted a replacement the charge would be $200.00 for a replacement.Business response
12/11/2024
We have been made aware of the complaint with our partner company, and the issue they had. We are sorry for the inconvenience and trouble this has caused them. We have emailed the customer to assist with a resolution.Customer response
12/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ******Initial Complaint
12/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I recently visited a KeyMe kiosk in ******** ** to get copies of my keys made. I went through the process and at the end it said they would have to ship my keys. They keys were shipped but KeyMe did not insure them. Now they are lost between *** and usps and KeyMe. *** has informed me that KeyMe must open the investigation since they used mail innovations a low cost carrier. I am appalled that something as sensitive as a key to someone’s house was sent without insurance and that KeyMe is refusing to even open an investigation to find the item. There could be someone now with keys to my house and also with my address which is terrifying especially because I live in the city and jeopardizes the safety and security of my family. This is a irresponsible business practice of KeyMe and they have failed to take even minor steps to make it right.Business response
12/06/2024
Hello, the customer has already been in contact with us and we are actively working on resolving this concern.
Customer response
12/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.The company is offering to reimburse the cost of my keys and is refusing to open a claim with *** which *** says is required because they shipped it via a low cost carrier Mail Innovations through *** without insurance. The concern I have here is for the safety of my home and family. It is not an acceptable business practice to send such a sensitive item this way and they need to do what they can to ensure the package is located. I spoke with a supervisor at *** who even tried to reach out to KeyMe to open the claim as only the shipper is able to do so. If the keys cannot be located, KeyMe should offer to replace my home locks free of charge as this is a result of their negligence in bad business practices.
Regards,
******** *****
Business response
12/09/2024
Hello, the customer has responded and received the keys in the mail.Initial Complaint
11/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I called a local KeyMe on 11/27 as I was locked out of my house. The man who answered said that a locksmith would contact me soon and provide a quote. The locksmith called and refused to provide a quote. He and two other guys showed up in an unmarked vehicle and said that it would be an easy fix. He fiddled with the lock and then said he could not get it open and would need to drill it out. Eventually, they got in. He finally provided me with the quote and it was $380! He and the other two guys then made me pay on a sketchy website and I felt intimidated to leave a tip. The price was far above normal and it feels like a scam. Very unprofessionalBusiness response
12/01/2024
Hello,
It appears this job was completed by a locksmith Partner of KeyMe's. We have reached out to the customer for additional information to confirm. We look forward to resolving the complaint as quickly as possible.
Business response
12/09/2024
Hello, we've been in contact with the customer and have processed a refund.Customer response
12/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******Initial Complaint
11/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I'm not even going to try buying from their kiosk. I see from the response s that they don't are too help. I just want to know HOW MUCH is an apartment key fobs. For God's sake keyne, just answer a darn question. Theirs no disclosure at the kiosk it just says pla e your key in the tray. Woikd you?Business response
11/20/2024
Hello, to begin the process of duplicating a key at a KeyMe kiosk, an original key will need to be scanned at the kiosk. Exact pricing is displayed after the key is scanned and prior to submitting payment. We have reached out to the customer through email to provide a price range for key fobs.Initial Complaint
11/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
November 15, 2024 with keyme locksmiths company never gave me a price to remove key from inside the lock for garage key. Never even quoted me a price for the service call when they finish job they told me $ 220.00 They did the job without my consent and gave me price after they finish the job..when l said that l was senior can give a discount they only remove $20.Business response
11/18/2024
We have been made aware of the complaint with our partner company, and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We will open an escalation with the third party provider to help reach a resolution. We have already reached out to the customer through email to get this process started.Initial Complaint
11/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was locked out my home, I called keyme locksmith and they dispatched a locksmith who broke my door frame. When I called to get a resolution my information (name address and phone number) was sent to a random person in ******** who contacted meBusiness response
11/11/2024
We have been made aware of the complaint with our partner company, and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We will open an escalation with the third party provider to help reach a resolution. We have already reached out to the customer through email to get this process started.Initial Complaint
10/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had an issue with a dead bolt lock. My niece could not get into the house. Her key would not open the door to the house. I the homeowner, called the above company to help with this issue. The guy finally came and could not speak good English. He was frustrated and had problems getting the lock off. He was able to open the door, but said he could not completely get the lock off and had to go back to the warehouse to get more tools. He left and came back, but still could not get the lock off. He became agitated because I owner of the house was calling to get information. He then stated that if I kept bothering him, he would not help. How ignorant and unprofessional to tell that to someone whom you are charging 359.00 dollars to fix. Another guy had to come out and make the repair that he could not do. This action caused unnecessary delay and aggravation. I hope with your help, you can help me in reporting this company's rude and incompetent service.Business response
10/31/2024
We have been made aware of the complaint with our partner company, and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We are happy to help resolve the complaint and have contacted the customer and left a voicemail to return our call.Initial Complaint
10/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a key fob for my vehicle I've been calling these people for weeks about the key getting stuck n the ignition. Nobody responds when I call they hang up..I would like my money back and an apology from KeyMe locksmith the guy name is Raymond C***** his number ********** their main number is ********** I purchased the key fob on September 12,2024 in I've been calling ever since .Business response
10/18/2024
We have been made aware of the complaint with our partner company, and the issue they had. First and foremost, we are terribly sorry for the inconvenience and trouble this has caused them. We are going to do our best to speak with our partners and ensure something like this does not happen again. We will open an escalation with the third party provider to help reach a resolution. We have already reached out to the customer through email to get this process started.
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Customer Complaints Summary
91 total complaints in the last 3 years.
42 complaints closed in the last 12 months.
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