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Complaint Details
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Initial Complaint
12/19/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
On 10/06/2024 I contacted ***** ***** with Ayres Construction in regards to pouring a 62x25 concrete slab. We agreed upon a price of $8000 dollars for the project. I selected him due to him stating he would be available and able to start the next day on 10/07/2024. He came out and stated he would grade and put up form boards and would pour the next day. He required a 50% deposit at this time to start the project. He was paid and moved some of the gravel that was already on site. He then left and I did not get a response from him for several days. After nearly 3 weeks he returned to pour the slab on 10/24/24. Midway through the day he called me to tell me they were low on concrete and I would need to personally order more on his behalf due to his credit card being maxed out. I ordered approximately 1000 dollars in concrete. He then called me close to dark saying they needed more concrete which cost me another 1000 dollars approximately. Once I came to look at the work the next day the concrete was just poured in place, set up too quickly and half of my driveway was a large pile hardened cement and in no way acceptable or useable as a driveway. Additionally, concrete was splattered and hardened all over the side of my home, my garage, and my patio causing thousands in damages. He stated he would return in a week to fix it. He did not return to tear up the concrete for over a month until 12/5/24. They damaged my garage floor even more and left all the old concrete in a pile. Now he is refusing to get in contact with me.
Business response
01/29/2025
The company apologizes for the delay in returning the customer's home. The company encourages the customer to contact the company by phone to schedule the completion of the project.
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1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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