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          Business Profile

          Tire Dealers

          Big O Tires

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Tire Dealers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/09/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I brought two tires and two wheels with tires to have the tires replaced because the local big o that I normally use could not get me in to do the tire change. The guy behind the counter said it shouldn't be a problem but wasn't sure if the girl in the shop could change them. I plainly told the guy that if they were unable to do the job then don't try it. Fast forward 30 minutes, they (both him and her) have wheel number one in the floor, using pry tools and a sledge hammer to remove the tire from a $700+ painted alloy wheel and damaging the wheel beyond repair! Then proceeded to say that they weren't responsible for damages. After seeing that I was upset, the young lady pulled out her cell phone and began to record me carrying my damaged wheel, undamaged wheel and tires back to my car and refused to do anything at all to make this right!!

          • Initial Complaint

            09/20/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On January 18, 2023 I took my daughters vehicle in to have coolant worked performed. I was notified that it was ready to be picked up. I then took my daughter to pick up her car and after picking it up the next time I rode in it I could smell coolant. I told my daughter that she needed to ask them about that and she said that she was told it was normal. Well much to my surprise now it just keeps overheating and can not be driven. I have the invoices showing where we were charged for a new thermostat housing and well when I lifted the hood it is clear that it had not been replaced and it has chunks missing from it. I would like for the work to be performed again and properly done. At the same time I am requesting that your business cover the cost of car rental while the vehicle is being repaired properly.

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          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 2

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          609 Mill St

          Leitchfield, KY 42754

          (270) 200-4423

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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