Complaints

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received a first bill from uofl health 3 years 4 months after the service was provided. The bill is for $104.58. I paid at the time of service. But their records now, nearly 3 1/2 years later, they say doesn’t show that. Since they did not send out a bill to me in a reasonable amount of time after the service when this could be reviewed and properly arbitrated I believe they should cancel the charge and write it off as ineptitude on their part. Note: the bill I received was a first bill over three years after the service was provided.

  Business response

  01/11/2024

  Hi ******

   

  I wanted to provide a response in reference to ID *********

   

  We strive to provide quality health care and attentive service to our patients and visitors and always appreciate being informed of any concerns or questions you may have regarding our delivery of services. We truly apologize for not meeting your expectations. We take your concerns seriously and will be providing a refund to your credit card. We are sorry for any inconvenience this has caused.

   

  The customer will be receiving a call from a refund specialist.

   

  I also want to update some contact information. Please see attached.

   

   

  Please let me know if anything else is needed from me. I appreciate your time and assistance to getting this resolved.

   

  Best,

   

  ***** ******, *** **** ****

  PI & Peer Review Coordinator

  Uof L Health-Brown Cancer Center and Ambulatory Services

   

  ** ************

  E: ***************************

  Customer response

  01/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******** 

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