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          Business Profile

          Life Coach

          Profile By Sanford

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Life Coach.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/11/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I signed up for the Profile by Sanford program and started with coach ***** and then switched to Coach ******* In March 2023 I contacted ****** and advised her that I would like to cancel my membership as I had met my goals. I sent multiple emails and text messages to ****** (emails to the email address at her company email, texts to the phone number she provided). I never received replies. I was charged again in April and again sent an email and text, this happened again in May and June. In June I contacted my credit card company because clearly Sanford was not taking the cancellation seriously. At the same time I got in contact with **** *. at the same location and she advised me that ****** was no longer with the company, which is why I was not getting replies. She shared that my situation was unique and that if I submitted another cancellation form she would take care of my refund, I would get 3 refunds in the amount of $200 each in July for the 3 months of over charges. I told her that I would inform my credit card company that Profile by Sanford was going to take care of it and we could close out my dispute as I trusted you to do the right thing. They did close the dispute however I have yet to be refunded. I have email communication with **** specifically stating I would have the refund from Sanford, I just want my $600 returned.

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          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

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          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          982 Breckenridge Ln

          Louisville, KY 40207-4619

          Visit Website
          (502) 219-7231

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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