Reviews

OPC has been serving my house for the last few years after they bought out the company I had for 20 years. I have had issues with their billing for more than a year now. I had a monthly service , but was having issues with ants and called them back two weeks I was charged the monthly fee because it wasn’t in the same month, I was told eventually I continued getting billed with interest charges for several months. After I didn’t receive my monthly service for 2 months I called and different people say the same thing. They will have someone call me back. I called back again and not happy about this issue to want to talk to whoever can help me After 10 min on hold, I was that I need to talk to Lisa, who was in a meeting and would call me back. i did speak with Lisa., and after explaining everything to her she said we would split the difference on the disputed fees and change my service to quarterly. She told me the amount I owed and it was paid in full in March. I am still getting billed with interest on the one month that was going to be waived by them. I’ve called 3 times and spoke with someone different every time who say they will check into it and have someone call back. Lisa, who I asked to speak to again is not in the same position. The last person said she would call me back in 2 days even if it’s just to update me, that was 2 weeks ago. This has been going on over a year but was being settled 3 months ago. Yet I still wait for a reply. Their follow up response is POOR. I would not recommend them to anyone. I totally understand why they have a 1 star rating, which is the lowest rating I could give.

Hi Carla! I sincerely apologize for the mishandling of your concern. Your account balance has been credited in full for your inconvenience. If you have any additional concerns, please feel free to reach out to me directly. Thank you!