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          Business Profile

          Property Management

          Relentless Holdings LLC

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/09/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I've been trying to get my security deposit back for over 6 months. I've called and left voicemails, emails, text messages and talked to a few of the people in the office. Every time someone has said they'll get back to me or they'll help me, they don't, including the owner ***** ***** I've been jerked around since June of 2022. There are no damages to the apartment which I have proof of via a video of the empty apartment upon my departure at the end of my lease. The property manager, Serita Williams, is also not good at her job. I called to let them know I would be getting a service dog soon and I asked what was needed to get her cleared through the leasing office and was told they would get back with me after talking to the office manager ******* ****** No one got back with me ever and then after having the dog for several months, ****** tried to have me evicted even though it was their fault nothing got done and my dog is service and not a pet. Serita also made promises about the apartment before renting that she then denied and said I made up such as saying they would include a microwave with the apartment and that the rent would be lower than it actually was and that there was laundry units in the building when in fact they were never installed on the property. She also was very rude to me frequently when I would message her to get maintenance things done and she wouldn't tell me when service people were coming and I wouldn't be home very often so I missed the people coming by. They also didn't have any employees in Bowling Green to take care of the property such as ice/snow removal or salting, no leasing office, no property manager in town either. Everyone was in Louisville which is over 2 hours away so rarely would anyone come out to the property except ****** to collect rent in cash. I just want my security deposit back so I can move on and not have to constantly worry about this.

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          BBB Rating & Accreditation

          C

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          Contact Information

          13000 DIXIE HIGHWAY

          Louisville, KY 40272

          (502) 599-0494

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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