Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

State Lottery

Kentucky Lottery Corporation

Reviews

Star rating
10 word minimum.

You can use up to 2000 characters

Before you can leave a review on bbb.org,

you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

Provide Your Information to Leave a Review

Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

This is automatically determined using your first name and first initial of your last name.
How would you like to confirm your review?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your phone number

Enter the 6 digit code sent to the phone number ending in undefined

If you have not received a code within 2 minutes, you can re-send it.

40 Customer Reviews

Sort By
  • Date
  • Highest Rating
  • Lowest Rating
  • Review from Alexis H

    1 star

    01/09/2025

    I have been having ongoing issues for months. Where to begin, account being suspended and not being able to make withdrawals but somehow able to make deposits spending tons of cash multiple times daily for no return. Several complaints made via phone and email with no legitimate reason being made ANY time I made issues aware. There are many many issues with the system constantly being in a state of constant “repairing” with no proper maintenance being done nor any notice to the players that the system is being repaired. I did not sign up for any of the Tom foolery that remains ongoing. Having to “swallow the FACT” that I was not being given any bonus bucks for years being 100% qualified haven took the steps to receive such. Being swindled out of withdrawals over $104-$178 dollars more than I can account for and AGAIN KY Lottery has taken 0 accountability due to the fact that you have issues with the system yet hold the players accountable for your mistakes that are knowingly being made with NO effort in correcting them. I am positive any lawyer would find misconduct and misleading info and much more here. When you state all of my concerns have been “fixed”and your system is running properly you should not have the same problem repeatedly as that bluntly states nothing has been fixed in fact. If you are experiencing the same issue that remains a recurring problem what exactly are you doing that’s fixing it? Fixed means no longer a issue PERIOD. I don’t see how any of these things are the paying customers accountability. None of what has happened to me is in any way fair and it is not my wrongdoing. I have been withheld my own money and earnings I should have had for years/months on bonus bucks alone which start at $5.00 up to $10 the more you add & play. I finally have started to receive the $10 bonus bucks but it holds no weight to the years of being cheated out of it and out of withdrawals. PLEASE DO SOMETHING ABOUT IT. I support you all and this is what I get!?
  • Review from Shirley T

    1 star

    09/28/2024

    I believe that Kentucky lottery is very unfair it's alot of discrimination it's hard for African Americans to create a account online and every time someone wins Big in Kentucky on the lottery you never see african Americans winning big on anything especially Powerball, mega million etc. it's unfair and I'm willing to address this issue to the state of Kentucky smh
  • Review from Eric M

    1 star

    08/30/2024

    While using the KY Lottery app, transactions to purchase online tickets have failed to go through, but my account has been debited the purchase amount. The app will not show my transactions, game history, or numbers. One more thing, you can't withdraw the money back you deposit to play either. Scam!
  • Review from Kristen N

    5 stars

    08/17/2024

    Why is it send you something about a free power Powerball but don't work
  • Review from Belinda T

    1 star

    06/28/2024

    I truly think this a scam. I downloaded the site to just check my tickets. Then I decided to try the slot machines for real. I added my money now it says you can't access the site because of my location. I live in Kentucky and my phones setting are correct. Still doesn't let me play. Now I'm fighting to get my money refunded. Don't add money take it from me it's a scam.
  • Review from Katelynn A

    1 star

    06/13/2024

    Just put $50 on my online account keeps giving code 1606 I am clearly in the state of Kentucky not close to any other state boundaries. Just want it fixed or money back. Have tried numerous different things and still says the exact thing 1606 code.
  • Review from Steven T

    1 star

    06/06/2024

    I really wanted to give at least 4 stars because i play the online games alot but when i try to play now i get a notice saying im not within boundaries, which is crazy because i havent left the state in i couldnt tell you how long. I have looked up how to fix the problem and have tryed multiple things but still no luck, the worst thing is i put money in my account that is just sitting there and i cant do anything with it! This needs to be fixed please
  • Review from James H

    1 star

    05/31/2024

    The instant play games online have got to be fake. It doesn't matter how much I put on it or how often, it takes my money every time. The percentage of winners really needs investigated. Check my account and see all my winnings .
  • Review from Joshua M

    1 star

    05/04/2024

    This is the most ridiculous platform I have ever used online when it comes to verification of your GEO location just so you can lose your hard earned dollars because after depositing your money to play your left with having to opt out opt back in uninstalling then reinstalling the app to clearing cache and cookies to deleting browsing data for hours still to no avail you can't get verified for GEO location and can't play as to when you contact Kentucky lottery support your left with no resolution to why you can't get verified only to get told a specialized IT team will have to take over the issue with getting you verified so support creates a case anf and that is that well my solution is check the developer who created the website and the app and see if they have updated the software for the website and the app it's not rocket science Kentucky lottery its a simple verification of the location to play online or in the app in the boundaries of Kentucky solution real time location need I say more thank you have a blessed day
  • Review from James K

    1 star

    04/20/2024

    Ok lets get to the point the games are not fair. If you win 1 out of 10 chances you win the amount that was played. The odds don’t add up but you say your games are tested on what account, not to mention the bonus round are crap even if you get one out 30 time you put in to it. I find it funny that there is so many people talking about this. If the games are crashing all the time doesn’t that effectively affect the odds? Getting kick of the server and having to log back on then you call about it and they act like there’s nothing they can do it took all most a month for there tech group to email me back. So as of now I’ve decided to delete the app it’s just not worth playing.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.