Reviews

Picked up a Mella mushroom fruiting chamber, found that the units do not do well in desert climates. Their website and many reviews gush over how the unit controls light / fresh air / humidity, but the unit will not do a good job in a dry climate (their commercial director noted in email that the unit relies on ambient airflow). Nothing on their site discusses this, and they do not offer refunds once the product is open. Disappointing, and there are cheaper solutions with better results. They do have a product in development to address this need, but I'm not confident after already paying a premium price for a product that's only premium in specific circumstances.

We are sorry to hear that you are experiencing issues! Mella does enable control of light, fresh air and humidity. As is the case with most indoor growing scenarios, extreme conditions can cause variation. We do plan to offer a humidity accessory that will help our customers living in extremely arid locations. We appreciate your business and your feedback.

My husband purchased the Opal ice maker in Dec. 2020 and it started making squealing noises and stopped producing ice regularly in Nov. 2021. I reached out to the company and was told to reply to the email with a video. I did what was asked and then spoke with someone who told me that it was normal and I just needed to clean it and there wasn't anything else they could do. It has been a thorn in my side since. I regularly clean the machine so didn't know how that could be the issue. However, I clean it every couple days because it either barely produces ice, runs hot, goes into defrost mode, or doesn't run at all. I've reached out to the company again now that the ice maker has completely stopped working and was told it is out of warranty and to attempt to fix it I would have to send it in and pay $250. If it can't be fixed they would refund me half of the $250 and then offer me 20% off a new machine or I could just receive 20% off a new machine. What a rip off and a horrible warranty on a product. My husband spent $500 for an ice machine and shouldn't have to pay that much to attempt to fix it. Plus only be given back a partial refund if they can't fix it which I'm sure they would say they couldn't so I would be stuck buying another one. There is no responsibility on the part of the company. An ice maker shouldn't stop working after a little over a year. I'm the only one out time and money with their deceptive offer. I am highly disappointed because I loved the ice before the issues started and have had many friends purchase an opal because I highly recommended the ice maker.

Thank you for your feedback. Unfortunately, your Opal is out of warranty. Please accept the discount or fix option to repair or replace your Opal.

I purchased GE Opal 2.0 nugget ice maker Junk straight from the box. Will not make ice. Shuts off after 5 minutes while it is stating making ice. I called customer service said nothing they can do. Woman was very nasty. Literally on phone no more than 3 minutes.

Hi Jill, Thanks for letting us know. Our customer service department is attempting to get ahold of you. Please reach out to them directly at support@FirstBuild.com.

I have a game that I play on my phone called word connect where they show products! I saw the opal nugget ice maker and immediately wanted it! So I clicked on it filled out the form and they took my money! This was months ago! I still! have not received anything! so I'm assuming I got scammed! I just dont want this 2 happen 2 anyone else! because I also saw an inflatable spa which would've been amazing! 4 my arthritis! needless 2 say the exact same thing happened! Idk how ppl can be so cruel! it's just sad! and I want everyone 2 be aware of my dilemma...

Hi Monica, Thank you for letting us know, and sorry to hear about your experience! Please let us know what website was used to complete your purchase so we can investigate further.

I have bought 2 of **** ice maker had trouble out of them about 3 or 4 times I feel like this product was built to be a disposable product that only last about a year I feel like the company should look into it there has been a lot of people talking about the product only lasting about a year and they want sale there product Except the accessories but not anything else they want us to pay 250 for them to work on it if the product is that bad and don’t care about how much there paying customer pay and don’t last long in 3 years our 2 ice maker has been replace around 4 or 5 times

Thank you for your feedback, and sorry for your experience! Please reach out to us at support@FirstBuild.com with Opal concerns so we can work together to resolve.