Complaints

• Initial Complaint

  01/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased an item in one of their auctions and was charged for the item. It has been 4 weeks since a shipping label was created and they have not shipped my item. I have contacted them 3 times by phone an either was ignored or hung up on. I have contacted them on email where it was promised to be shipped 01/03/2024 but was not and have had 2 emails after that ignored. I was charged $72 for 2day shipping and has now been 4 weeks and still have not shipped my item.

  Business response

  01/17/2024

  We appreciate these concerns and hopefully are working towards an amicable resolution.  We are an auction company that hosts several auctions a year and are shipping lots on a daily basis.  Unlike many of our competitors, we do offer in house shipping, and have a standard time frame of 10 business days from the time of clear payment, contingent on the type of item we are shipping.  Winning lots are shipped on a first paid first out basis and more importantly packed accordingly.  This can be a difficult process due to the nature of items we ship such as firearms, which can take more time.  Firearms are overseen both on the federal and state level.  Different states require certain shipping standards and approvals.  We are compliant to those standards which do require additional research.  For example, the state of ********** requires us to send an approval via the ********** State Department of Justice.  The state of *** ****** has very strict regulations pertaining to handguns that we have to comply with such as weight requirements and magazine capacities, etc..  We are required to send this item to a Federal Firearms License holder.  Also, during this process we had the holiday season in which Lewis & Grant Auctions, a small business, rewarded our hardworking team with an extended vacation to spend the holidays with their families.  We do own up to the slight delay, which most of our clientele understood and appreciated.  Upon ******* dissatisfaction, we made an additional trip to a ***** facility to get his item shipped to his Federal Firearms License holder.  Attached is the receipt from the ***** and the tracking information.  This item was deliveredto the Federal Firearms License holder and awaiting ***** to pick up and have the federal background check conducted.  Please let us know if there is additional information you may need.

• Initial Complaint

  08/15/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Lewis and Grant had photos of this lot that did not show a major crack to the marble base.Lewis & Grant failed to accurately reveal damage to a 10 inch round marble base and admitted as much in an email. They seemed to be open at first to some sort of compensation,and I said I would search for a replacement. I finally found one at the lowest cost I could, and offered to pay for drilling holes to it myself. They then said their insurance would not cover it. I tried to compromise reasonably and said at the least remit the mailing charges and the buyer's premium to them. This was significantly less than what it would cost to replace the base. I have contacted Live Auctioneers for help and have not yet heard back. Is there no honor at Lewis & Grant? They now offer to pay to have it shipped back and resell it. If they do, they will either take a loss or will themselves replace the base and resell. I want the piece and now have spent time and energy on it. Of course, my time means nothing. So I am waiting for Live Auctioneers to help. And I am waiting for Grant, the person who has been emailing me, to be honorable.

  Business response

  08/14/2023

  This was sent to the wrong company I am Lewis Auction Company in ************* **.   Lewis & Grant is a auction company in Newport KY.  I have never done business with ***** *****.  I have even called ***** to verify that the company he purchased from was Lewis & Grant in Newport KY.  PLease correct this. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩