Business Profile
Fire and Water Damage Restoration
Paul Davis Restoration & Remodeling
Reviews
3 Customer Reviews
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Review from Lisa M
5 stars06/19/2024
I am writing to express my utmost satisfaction with the services provided by Paul Davis Restoration. From start to finish, my experience with their team has been exceptional, and I am truly impressed by their professionalism, expertise, and dedication to customer satisfaction. When my home was damaged by water, I was overwhelmed and unsure of where to turn for help. However, from the moment I contacted Paul Davis Restoration, I felt reassured and supported. Their team responded promptly to my inquiry and quickly assessed the damage, providing me with a clear and comprehensive plan for restoration. Throughout the restoration process, the team at Paul Davis Restoration demonstrated a high level of skill and attention to detail. They worked diligently to repair and restore my home, ensuring that every aspect of the project was completed to the highest standards. I was particularly impressed by their ability to address unexpected challenges and their willingness to go above and beyond to ensure that I was completely satisfied with the results. In addition to their exceptional workmanship, I was also impressed by the professionalism and courtesy displayed by every member of the Paul Davis Restoration team. They were always punctual, respectful of my property, and communicative about the progress of the project. I truly felt like they had my best interests at heart and were committed to providing me with the best possible service. Thanks to the outstanding efforts of Paul Davis Restoration, my home has been restored to its former glory, and I couldn't be happier with the results. I would highly recommend their services to anyone in need of restoration or renovation work. Thank you, Paul Davis Restoration, for your exceptional service and for exceeding my expectations at every turn.Review from Wendy D
1 star02/26/2024
we had water damage at our home that we noticed when we were smelling mold and feeling the softness in our floors both in the kitchen and the bathroom. We contacted our insurance company back in October 2023. Paul Davis came out right away and removed the damaged drywall and set up the dehumidifiers and fans to dry the walls out. That was it. We were contacted by them to have a deposit of $1000. paid to them and they would begin the work. This was given at the beginning of December. Now comes current date. No WORK DONE, NO ONE CONTACTING US BACK. we keep being told that the project manager will call us back, well no phone calls. We are in a 3-bedroom 1 bath home and have not been able to have water in our house since November 2023. We have to go to a local restaurant to use the bathroom or to shower at friends or the gym. Let alone all the money we are out due to having to eat out because we cannot prepare food in our house. Insurance company has given them the money for the repairs, and they have our deposit, but we have nothing. WE CANT SEEM TO GET ANY ACKNOWLEDGEMENT OR TO GET THIS RESOLVED.
Paul Davis Restoration & Remodeling Response
03/08/2024
The homeowner initially discovered a leak in the midst of a remodel project, prompting Paul Davis to promptly respond for mitigation, which was successfully executed. Despite our efforts, the original leak remains active, necessitating the shutdown of water supply to the property. Consequently, we have been unable to proceed with installing drywall. Given that the homeowner had already purchased materials for the remodel, our team has diligently worked to fulfill insurance requirements by submitting bids for the installation of these materials. We await approval from the insurance company for these supplements. Once approved and the leak is rectified, we will resume repairs accordingly.Review from Nancy K
1 star02/09/2024
I would give them a zero. They were to arrive at 8 am the day they were to move furniture out of our home to begin sanding our hardwood floors and renovation of our kitchen due to water damage. Had to call and ask where they were and they gave excuses. Then wanted me to pack some of our items that was in the contract that they pack everything. We’re supposed to get a pod for our furniture they did not get one. Had To take our sectional couch to their warehouse to get it out of the way. Left our front door unlocked twice and did not see it as a problem. Put our sink in and there was additional water damage they caused and damaged our new cabinet they had to replace. When they put backsplash in they got grout all over our brand new quartz countertops they had just installed. Dented and scraped our refrigerator doors (almost brand new fridge) and we await new french doors and freezer drawer that whoever put quartz countertops damaged. Sink leaked twice after they installed it. Found out it was not a plumber who installed it. Began all the renovations in April 2023 just starting to meet and order cabinets. They dragged their feet. I told them I’d go elsewhere and they could give me my deductible back, all of a sudden they could meet me. Now it’s February 2024 and they still aren’t finished. Whoever cut the cabinet for our double oven didn’t wrong and now that needs to be fixed. Scratched my furniture. I would not allow them to build a doghouse for me.Paul Davis Restoration & Remodeling Response
02/13/2024
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience or frustration you've experienced during your renovation project. We value our customers' satisfaction and take feedback seriously as an opportunity to improve our services. While we understand and acknowledge the issues you've raised, we would like to assure you that we are actively addressing them and taking steps to ensure that they are resolved promptly. Regarding the delays in our team's arrival and the miscommunication regarding packing, we apologize for any confusion that may have occurred. We understand your concerns about the damages incurred during the renovation process. Our team will work diligently to repair any damages and ensure that the remaining work is completed to your satisfaction. Regarding the delays in completing your project, we apologize for any inconvenience this may have caused. We are dedicated to expediting the remaining work and ensuring that it is completed with the highest level of quality and craftsmanship. Your feedback is invaluable to us as we strive to improve our services and exceed our customers' expectations. We appreciate your patience and understanding as we work to address these issues and regain your trust. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly. We are committed to resolving any outstanding issues and ensuring that you are completely satisfied with the outcome of your project.
Customer Review Rating
2.33/5stars
Average of 3 Customer Reviews
Contact Information
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