Complaints

• Initial Complaint

  11/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My power was cut off in September of this year, it was off for approx a month. When I finally came up with the amount owed which was 394.00, plus the 75.00 reconnect fee, I called them to confirm the total, and I was told that that I would have pay another deposit, and the new total was 900.00. I asked her why I had to pay a deposit, she stated that if power is off for more than a week, they close the account. There is nothing anywhere on the bill that states this claim. I had to sell a few things, but was able to get the money. They told me that my husband ( who is incarcerated) had a credit of 174.00, making my balance 728.00. I asked her why they didn't send me my deposit back (and this was the 3rd deposit that I have paid on my house.) The first one was when we originally moved in, in 2012, the second one was when the plant board decided to charge another deposit if the electric was in the landlord's name, which ours was at the time, and this last one being the 3rd deposit. So I asked her, she said that it was applied to my bill. What bill?? Then a couple of days after paying the 728, I receive a letter saying that they found an unpaid electric bill from a house that I haven't lived in since 2011, for 239.00, but there is no date of when this alledged bill happened. They have added that bill to my current bill, plus another 35.00 reconnect fee and state they will cut me off again if I don't pay in full the amount of 494.00! My name along with my husband's name has been on the account since 2012, why are they all of a sudden finding this unpaid debt? They are an entity that thinks they can continue taking advantage of people like myself, who has not that kind of money. They are a corrupt group and needs to stop doing the people of Princeton this way. Thank you for your time.

  Business response

  01/19/2023

  There was an account under the husband's name from 2018-22.  The account was disconnected for non-payment and due to no response the account was "finaled" out which means we closed that account and applied the remaining deposit to his past due and final electric bill.  After applying the deposit, he had a credit on his account.  Due to him being incarcerated, she presented a notarized letter to apply his credit toward a new deposit to reinstate service.  When we entered her personal information into the system, her social security number flagged an old debt from 2011 that was never paid.  Due to current address only being in his name, her social security number was never flagged.  All deposits are held on each customer's account until they are finaled out.  We apply the deposit to any unpaid balance and issue a credit if one is available.  All of this was explained to her and she also had this explained to a friend of hers. 

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