Reviews

I purchased my car on February 10th and the same day I took it home I realized the heat wasn’t working so I attempted to contact my sales person and let them know and never got an answer. The following Monday I was leaving my house for work and my brake light came on so I dropped the car off at my grandparents house and borrowed their vehicle to go to work. I got off work and came and got my vehicle and went to the car lot (the brake lights were still on the entire way to the lot) told them everything that was going on and the man at the car lot (Robert) told me he was going to test drive the car and see what’s wrong with it he takes the car for about 2-3 minutes and comes back and tells me the brake lights never came on and when I asked him how they magically went off for him when they’ve been on for 12 hours non stop he told me that the reason they were probably on is because I didn’t have enough gas in the vehicle. When I told him that is not how that works he then proceeded to ask me if I was a mechanic and told me I was young enough to be his granddaughter so he’s speaking to me as a parental figure. He told me to take the vehicle up to Kia the only thing wrong with it is the heat so I did. The vehicle has been up at Kia ever since I’m going on my second payment on the car and haven’t been able to drive it. It turns out the vehicle has a blown head gasket and Robert refuses to take the vehicle back or pay to have it fixed, he refuses to work with us at all no remorse shown for selling me and my 2 year old daughter a car that is not drivable nor safe.

Bought a 2016 Lincoln Navigator 8 days ago. Found out yesterday that there's more bad than good with it. Robert sold me that almost $17,000 Navigator and on the way home the check engine light came on! His excuse was I used unleaded gas. That's hilarious!! It's actually the Cadillac converter!!! Then the gas pedal started vibrating when I would get up to road speed! Had a trusted, experienced mechanic look at the car and was told the transmission, transfer case, and the turbo were all bad!! Ohh not to mention the coolant leak and the oil leak! So here I am it's been 7 days owning this an I find all of this out. Roberts response is that I test drove it and so did my dad, and sorry nothing we can do about it! Also Robert said maybe I tore it up. Not sure what person can do that much damage in 7 days?? No one!! Robert will try to befriend you and talk up how he's such a straight shooter and he has a daughter and grandkids but he will screw you in a heartbeat to make a dollar. He doesn't care at all. He said he'd see what he could do, called him today and got nothing. Apparently my "attitude" was bad on the phone call. Well who wouldn't be upset!?!? I told him I'll be having a lawyer reach out if he can't do the right thing. His response, " if you have enough money for a lawyer then you have enough money to fix the car!" Clearly he's not the "Christian" man he claims he is. So thanks for nothing except taking almost $17,000 from me plus whatever I’ll be paying to fix the piece of crap